Metropolitan Heating & Air Conditioning Ltd

Heating & Air Conditioning
15-20 Venture Drive Toronto ON M1B
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Heating & Air Conditioning
Metropolitan Heating & Air Conditioning Ltd
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77%

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Reviews by rating (past 12 months)

Reviews for Metropolitan Heating & Air Conditioning Ltd

Average customer rating:
8.3 10 (42 reviews)

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curriejp in Toronto
curriejp in Toronto
2 reviews Toronto, ON
10/10

residential boiler fix

Tried Metropolitan after another plumbing company failed to fix a leaking valve problem on my boiler after 3 attempts. A simple service call to Metropolitan (with no more replacing of valves) was all that was required for the fix. The serviceman knew his stuff!

Approximate cost of services:
$130.00
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Dan S in Toronto
Dan S in Toronto
13 reviews TORONTO, ON

First Review

10/10

Furnace Replacement

I had an old Lennox Pulse furnace that came with the house that was constantly needing service each winter, and parts were getting harder to find and taking longer to order so I decided to have it replaced. The guys from Metropolitan replaced my 22 year old furnace with a new hi-efficiency and noticeably smaller and quieter unit. They were fast, well mannered and explained what they were doing. They even carried the giant beast that was the old furnace out of the basement and arranged for someone to pick it up (within the hour) now we have heat without worrying if the furnace will conk out when it gets cold. The new furnace is s great upgrade from our old one, smaller, quieter and more efficient... With a warranty. The guys did a fantastic job and installed it in about 5 hours and left the area clean and tidy.

Approximate cost of services:
$3,500.00
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Josie from Scarborough
Josie from Scarborough
1 review Ajax, ON
10/10

Furnace

We have an old electronic air filter on our furnace. It doesn't work well and we wanted to replace it with a conventional filter slot. We decided to get some estimates, one guy came by and said $400 cash and another $500. Then Brian calls from Metropolitan asks me about the electronic air filter and tells me that the standard 5" filters from any store will fit in the filter box. No need to replace it. He could have sold me a repair but didn't. I love that kind of honestly in a contractor.

Approximate cost of services:
$400.00
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Sandra from Toronto
Sandra from Toronto
2 reviews Toronto, ON
10/10

Furnace tune up and repair

My furnace stopped working a few days ago and I was not able to get any heat or AC. I was very worried that I would need a new furnace. Min from Metropolitan was so incredibly professional, polite and efficient. He diagnosed and fixed the problem in no time - a new thermostat and pressure hose.

Approximate cost of services:
$470.00
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Kevin from Toronto
Kevin from Toronto
12 reviews Toronto, ON
10/10

New Furnace and Water Heater

Met with 3 other installers prior to meeting with Rob Norman from Metropolitan whom we were very comfortable with plus the quote provided for the furnace was lower the others. Dave and Dave came to install and were very knowledgable and efficient. Overall we were very pleased with the experience and would recommend highly

Approximate cost of services:
$4,300.00
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Company Response

Thank you for taking the time to submit your review. It is our aim that every customer's experience is a positive one. Our staff is our greatest asset.

Sha JR in Toronto, Ontario Canada M5R2E2
Sha JR in Toronto, Ontario Canada M5R2E2
2 reviews North York, ON
0/10

Thermostat installation

I have never written a bad review but my experience with Metropolitan Heating and Cooling was so bad I felt compelled to write. It was one of my worst experiences with a contractor.

I hired them to install a WIFI thermostat. They were responsive and came quickly to do the job. The installer who did the job installed it in such a way that I cannot have a fully functioning unit. I have called the company SIX times to get him to either fix it or replace it. The installer claims to have called but I have not received any calls, no messages on voicemail..NOTHING. I simply do not believe them.

I spoke with the manager at length. He tells me explain how the installer knew I wouldn't get full function from my thermostat but installed it anyway! Everyone seems to have known I would not have full functioning but never thought to tell me!

The manager tells me how they do not make their money doing thermostat installation. He reveals his business strategy of "up-selling" customers furnaces and various products.

I tried to explain to him that this might serve HIM well but has he considered the customer experience? My experience is that I've hired them to do a job. They didn't do it properly and they are not following up.

Approximate cost of services:
$133.00
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Company Response

It is not our usual policy to install equipment supplied by a customer but made an exception "regrettably" in this case.
This customer purchased her own Wifi thermostat from Home Depot and arranged for Metropolitan to install. The homeowner was not home at the scheduled time of appointment but Technician was admitted by the Housekeeper/Nanny. He installed the thermostat to the existing 4 wire control wiring in the wall (new thermostat required 5 wires for full function) the continuous fan function was eliminated as a result. Our Technician advised the Housekeeper/Nanny as this. The Customer called the office to complain about the loss of continuous fan function. We advised her an after market adaptive control could be installed for approximately $200 + labour to make her thermostat on 4 wires work or its was strongly suggested she return her thermostat to Home Depot and purchase a Nest thermostat from Home Depot which works on 4 wires. We would then come install and program the Nest thermostat.
At no time did we try to up sell, we charged our 1 hour minimum rate for the service call.
Calling Metropolitan 6 times to fix or replace the thermostat is simply not true. Recommendations were made with solutions which customer did not follow up on with Metropolitan.

Enza Falletta-Kuran from Toronto
Enza Falletta-Kuran from Toronto
2 reviews North York, ON
10/10

Installing a Furnace and Air Conditioner Unit

Remarkable, trustworthy and extraordinary are just a few adjectives to describe the services provided by Metropolitan Heating and Air Conditioning Ltd. Thank you some much for the outstanding service and the installation of our furnace and A/C unit. We couldn't have been happier. A special thanks to Brian Auld for your unique expertise and to Dave Watman for the great job done!!!

Approximate cost of services:
$6.50
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Company Response

Thank you for your positive review. We are very happy that your experience with Metropolitan was a pleasant one.

Alex Norman from Toronto
Alex Norman from Toronto
1 review Toronto, ON
8/10

New HVAC system and duct work

Needed a new gas furnace, air conditioner and duct system. It was installed well but took longer than planned. Inspector asked for a few changes and they took care of it promptly and have followed up any other requests since installation on a timely basis

Approximate cost of services:
$16,000.00
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Paul in Scarborough
Paul in Scarborough
1 review Scarborough, ON
10/10

New high efficiency furnace install.

Rob Norman was great, to the point, no fluff salesman. The two guys that came to install the new unit were friendly and knew their job.
They worked all day doing it right and cleaned up.
The company also followed up with us regarding warranty.

Approximate cost of services:
$0.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Metropolitan Heating & Air Conditioning Ltd

Metropolitan is a well-established heating and air conditioning company that specializes in residential and commercial heating, cooling and ventilation. We are proud to say that since 1979, we have been providing home comfort solutions to our customers. *** Metropolitan’s core management team has over 100 years’ combined experience in the ...
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