Lincoln Appliance Service Centre Inc

Appliance Repair
St. Catharines ON L2M 3Y2
Write a Review
Write a Review

Recommended Professionals

98%(95 reviews)
99%(21 reviews)
99%(45 reviews)
98%(95 reviews)
99%(21 reviews)
99%(45 reviews)
HomeStars
Appliance Repair
Lincoln Appliance Service Centre Inc
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

57%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Lincoln Appliance Service Centre Inc

Average customer rating:
5.9 10 (18 reviews)

Sort by

Private User
Private User
Private User reviews Niagara Falls, ON
10/10

Washer stove fridge

I bought extra warranty on all my appliances Stove fridge and washer had problems in one month Lincoln appliances came with in two days and fixed them with no problems at all Thanks again Rick

Approximate cost of services:
$2,500.00
Was this review helpful?
Company Response

Thank you so much for letting us know your positive experience with Lincoln Appliance. Feel free to give us a call for any of your appliance repair needs or stop by 227 Bunting Avenue, Unit G, in St. Catharines and we would be happy to help you again.

Bob Lamky in Niagara Falls
Bob Lamky in Niagara Falls
1 review Niagara Falls, ON
4/10

Kitchen Overrange Microwave

I have a 3.5-year-old Samsung over-the-range microwave. It started to only work when the door was held shut. The pleasant tech came and was not in my home for 10 minutes to inform me the part he had brought was to the right one and that I needed an entire new door. I have serious doubt that the part I the door couldn't be replaced but was told I need a new one. The door was over $180.00 all by itself. I decided to look at a new microwave and was told the Lincoln Appliance do not install these which is fine. My complaint is that the initial fee included them coming back to repair yet as they are not there is no credit on the initial fee charged which was $180.00 including taxes....a bit rich for 10 minutes I feel. Will look around next time

Approximate cost of services:
$180.00
Was this review helpful?
Private User
Private User
Private User reviews St. Catharines, ON
0/10

Took one phone call to move on

Took one phone call for me to understand I had the wrong company for our issue. Lack of basic customer service skills on full display.

I do thank you Lincoln Appliances for forcing me to find a company that was happy to look after my family now, and in the future.

Approximate cost of services:
$700.00
Was this review helpful?
Private User
Private User
Private User reviews Niagara Falls, ON
0/10

Fridge

Lincoln sent first technician for the diagnose saying my fridge evaporator is leaking needs to be replaced , I agreed to fix it and waited part and waited a specific technician able to do the big job so about a week later when second technician went , said its the door gasket not the evaporator, waited for part , then second technician went there to change door gasket then said its fan not door gasket, and I was told fan is on back order need to wait 2-3 weeks . its been over 3 weeks now my fridge still not fixed , my tenant asked me for compensation for not having fridge for so long , I am very confused and wasted me so much time , paid $187 diagnoses fee still not going anywhere.

Approximate cost of services:
$187.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you for using Lincoln Appliance Service! We appreciate you taking the time to submit a review and value our customers feedback. We would welcome a phone call to our office to discuss any concerns you might have. My name is Herb and am one of the service managers here.

Craig in Toronto
Craig in Toronto
0 reviews Welland, ON
0/10

Kitchen Aid Fridge Repair

February of this year the 6 year old fridge wasn't cooling. A local technician came, ran diagnostics and determine the evaporator coils had a leak. He recommended calling whirlpool since the part should be under warranty. It was. Unfortunately, Lincoln Appliance service had to take on the warranty call. I sent them the report from the technician and they came out with the new coils. They disagreed with the technician and replaced the compressor. I was charged 390 plus tax.
June of this year, same issue with the fridge. Lincoln technician comes, can't find the leak, recharges the system with fluid and states "this is only a bandaid". I was charged 220 for that call.
In the meantime, I contacted whirlpool and sent them my receipts. They compared that to the invoice they were sent from Lincoln. According to the invoice, they changed the Evaporator back in February and changed the compressor. After much back and forth, Lincoln finally admitted to whirlpool that they did not infact change the Evaporator. In July of this year, Lincoln came back and determined.....wait for it...... that the Evaporator coils were leaking. They tried to charge me $390 again, luckily I contacted Whirpool and fought that.
Ultimately, if they changed the part like they said they did, I wouldn't be out 200 plus dollars for a bandaid (they refuse to respond to my inquiries about a refund, fortunately I have a lawyer who will take this on in small claims for no cost)
Avoid this company at all costs. If you must deal with them, document everything and keep copies.

Approximate cost of services:
$550.00
Was this review helpful?
Company Response

Thank you for using Lincoln Appliance Service! We appreciate you taking the time to submit a review and value our customers feedback. We would welcome a phone call to our office to discuss any concerns you might have. My name is Herb and am one of the service managers here.

Greg in Fonthill
Greg in Fonthill
0 reviews Welland, ON
0/10

3 times and your out

Was a loyal customer but no more 3 visits to repair both washer and dryer Had to wait a month before we could use either of them Was promised same day call from service manager It didn't happen Same thing happen with our stove 1 year ago heating element wouldn't work 3 visits to repair techs seem to be always guessing

Approximate cost of services:
$500.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Dear Customer:
Our apologies for any in convenience as you have indicated. Unfortunately not all repairs are equal in nature and “diagnosable” to find the solution the first time. We have a 70 +% first call complete rate and strive to improve this daily, however, there are instances where the process of elimination has to be followed to track down issues that are not diagnosable with a volt meter or other instrument – especially intermittent issues as is the case with your dryer. An open thermal fuse can be caused by many different factors and sometimes finding it is only possible by following the process of elimination and you are correct, although we are not guessing, it can seem like we are, as we are making the best judgement call based on experience and not changing out every component that could be responsible for the issue, if we did replace all the possible parts it would not be economical for our customers. We agree the process is inconvenient for our customer and is for us as well. This being said these intermittent cases are very rare. As for being promised a call back the same day, this is also very rare as all our reception staff are instructed that due to the busy schedules of our service manager he can only manage return calls within a 48 business hour return time schedule. Our apologies for the misinformation. The receptionist who promised you this has been corrected and instructed in this matter.

Private User
Private User
Private User reviews Grimsby, ON
10/10

Highly Recommend

Extremely happy with Lincoln Appliances. True professionals. We had an issue with a new 5 day old LG fridge. It was painful dealing with LGE Canada. However, when they connected me with Lincoln Appliances for warranty repair it was a dream. Lady who called to setup appointment (I do not remember her name) she was extremely accommodating and showed empathy. She booked me in earliest as possible, as a priority. They ended up having a earlier opportunity to swing by as the tech was ahead of schedule. It was made clear, no guarantee to have it fixed that day. Rohan there tech was dispatched. Rohan another true professional technician came prepared with replacement parts he thought he may need, without seeing the fridge with only a model and serial number to go by. Rohan, did his troubleshooting, replaced the main PCB. Fridge was back to life. So far, still working. He was very detailed in explaining/showing the process of elimination. Very calm and confident, like a true professional. I am very happy with the overall professionalism from Lincoln Appliances. I highly recommend calling Lincoln Appliances for your appliance needs. Kudos to "Phone Lady" and Rohan! Thank you for all your support in these crazy times of COVID.

Approximate cost of services:
$0.00
Was this review helpful?
Everheart B&B
Everheart B&B
1 review Niagara On The Lake, ON
10/10

Washer repair

Called them as my washer was leaking. They arrived promptly and fixed the problem quickly. The technician was friendly, courtesy and efficient. I have called them before to service other appliances and I will call them again if I need repairs in the future. 5 star service

Approximate cost of services:
$187.00
Was this review helpful?
Fridgerep in Thorold
Fridgerep in Thorold
1 review Thorold, ON
5/10

Expensive

they tried to charge me 548 amd the. Dropped it to 350 when i had him call the office. Still expensive for 1.5 hours work to replace a piece of copper line and refill the freon.

Approximate cost of services:
$350.00
2 of 2 people found this review helpful.
Was this review helpful?
ghost-orchid
ghost-orchid
5 reviews St. Catharines, ON
6/10

Washer repair

Okay job with replacing seals in a mouldy front load washer, wish they could have scrubbed out the visible and accessible mould more thoroughly before installing the new seal though.

Approximate cost of services:
$200.00
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Lincoln Appliance Service Centre Inc

Lincoln appliance has serviced Niagara for 50 years with excellent and dependable appliance install and repair services. All of our service technicians are bonded and factory authorized for repairs and warranty work on numerous brands of appliances. If you require parts or would like a service call you can contact ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Appliance Repair pros in Saint Catharines?