I am not in the habit of writing reviews. However, today I had my furnace and fireplace serviced by Reliance Holmes Heating representative Dave MacKie. I was so impressed that I felt compelled to write this review. Here`s why I think Dave MacKie is a real professional:
1.He arrived precisely on time for our appointment
2. Within minutes he was able to identify and resolve a long standing issue with my fireplace starter. This problem had been raised with other servicemen in the past who had replaced numerous parts all to no avail.
3. Dave was able to address another long standing annoyance we had with rattling ductwork (when the furnace fan kicked in). Again this matter had been raised in the past but had not been resolved. Without me asking, Mr. MacKie spent the time to locate the problem and finally fix it. For this my family will be very grateful all winter!
4. Dave was very couteous, thorough and neat in his work.
5. Definitely value for money.
I just wanted to say thanks to Dave. It`s been a long time since I have encountered a serviceman who really cares about his customers and is rightfully proud of the quality work that he does. I will be asking Reliance Holmes Heating to send Dave to my home again when future service is needed.
Well done Mr. MacKie!
- Company Response
We appreciate this feedback! Thanks for sharing your experience-Thanks for choosing Reliance Home Comfort!- Cait