Called Four Seasons to fix an issue with my blower fan, had their experts suggest a cleaning and inspections first. 10 days and $462.16 cleaning later, 1st crew suggested setting up another appointment to fix the blower fan. 5 days later and an increasing issue with blower that now stopped working completely, the next crew arrived without blower fan, paid for them to go get parts, take apart the furnace again and install new blower and now a new motor. New blower was warped, paid for them to take apart furnace again to install older motor with warped blower as a break fix to get me some heat until a new blower arrived from Calgary. 2nd service $603.44 later and another afternoon taken off (2.5 days off work and counting) for a missed appointment, a 3rd furnace representative installed all new components at a cost of $534.40. So now I have a fixed furnace and $1600 bill to fix a broken fan blower. Called management to ask why I have to incur all the extra cost for a warped blower. Explained all above, on first call, managements only comment was how old is your furnace. I replied 17 years, and they said it should be replaced. I do not argue the life of the furnace is near the end, and I am not happy to have paid ¼ the price of a new furnace not to have a new one and asked why they did not make that suggestion before they started. I had 4 of their people in my house looking at the furnace and not one mentioned that it needs to be replaced. There were even comments on my bill that stated “everything else works normally”. Management said they would review my case and get back to me that week. Waited 2 weeks and called again to get their solution to my complaint. Was told they would call me back within the next 2 days. Got a letter in the mail 2 weeks later stating, they reviewed the 3 invoices and that I was billed correctly, and that while the cost was high it is very typical of older appliances and that is why they advise clients to replace instead of repair. If only they would have done that!!!!
I would never use this company’s service again.