The products installed were great but when it came to payment I would never deal with this company again. The furnace was being installed out of town. Due to a family emergency and the travel to the other city I was unable to go to the job site and verify the installation for about a week after the install. Therefore the payment to the company was delayed as I was not comfortable signing off on work I have not verified. I was able to travel and see the furnace last night. As of this morning I have woken up to emails from the company threatening to take me to collections. I phoned Kelly the manager of the company to advise him that the emails were not appreciated but the paperwork would be sent up today. On the phone I had kelly cursing and swearing at me telling me that the girls at his front office were getting on his case causing him to have a bad day. When Kelly has stopped cursing long enough for me to get a word in I advised him there was no need to threaten me and I have no problem paying his company, before I was able to finish speaking with Kelly he hung up the phone. Can't say I personally would deal with this company again as they are great until payment becomes involved. They do install great products but just be weary of the front office staff and the lines of communication. As this was not the only instance in our dealings where communication was an issue.
- Company Response
If our company had been aware in any of the communications that we had had that you were uncomfortable signing off on payment until you had physically seen the install yourself, we would have most definitely worked with you on that respect. Especially if you would have shared with us that there was a family emergency as well. But because none of these factors had been mentioned and you had assured you were sending the confirmation twice, when we had not received anything and were not able to contact you via phone we sent an email letting you know payment is due now. We apologize for any frustration or offense taken with any of our communications. Payment for installations is due upon completion.