I contacted Four Seasons to do an inspection and cleaning on my furnace. The suggestion was that the inspection should be done before the cleaning. The date and time was set up for doing so . On October 14, 2021 the repair person was 2 hours late and unprepared to do the job. Did not bring the right tools to remove the the burner or the air pressure spray. In not doing so, it took him a long time to remove it plus time consulting with somebody on the phone on what to do. Made matters worse and told us that the owner would call us the next day to send someone to fix the problem. Nothing happened the following day. Since we had a appointment set for cleaning the furnace, we assumed that the problem generated by their technician would be fixed on that date. The date came and no further communication from Four Seasons. Plus we were charged $139.00 for service call and 160.00 for labour. I called Four Seasons to see what could be done to retify the situation the manage refused to do anything about it. She kept stating that her company is the best and that she sent qualified serviceman.
- Approximate cost of services:
- $315.00
- Company Response
We would like to respond in a professional manner to this review however the number of half-truths and outright lies makes it almost impossible to do so. Our Red Seal Gasfitter did his job properly and in fact, consulted with another gasfitter as to what he could do for the customer to ensure the safe operation of her 32-year-old furnace. He had all of his tools as he always does, customer was confused that it was not a duct cleaning truck, which he indicated might help clean out her burners better but would not change the fact that she needs a new furnace. Our serviceman did not create any new problems that needed to be fixed. There were never any additional appointments set up for this customer as our software program indicates the date and time each time any customer file is opened. During her conversation with our manager, she managed to slander both the company and the employee so many times that it became literally impossible to reason with her. This is a non-compliant as there is nothing to rectify. The customer is not always right, in this case, she was totally out of bounds with both her demands, irrational anger, and shameful slander of our employees. We wish her well with her next service provider and stand behind our employee and our recommendation that she replace her furnace.