After buying 3 furnaces, 1 air conditioning unit, 1 humidifier, 1 hot water tank, having the home furnace serviced a few times, and doing 2-3 furnace cleanings- all through this company ($12,000+ approx), I was offered $20 off a new hot water tank for being a repeat client. After pricing out hot water tanks at other companies with better reviews, I discovered that this quote is high. When I confronted this business about their high quote and said I would go elsewhere, they left a message stating they would beat their competitor quotes- due to the amount of business I have done with their company. After all the hassle of dealing with them, I decided to go elsewhere. There are better companies with much better customer service and better reviews. Go elsewhere for your heating and cooling needs. Four Seasons has now lost a long term client.
- Company Response
Heidi, we are sorry you are unsatisfied with the quote provided for replacing your hot water tank. In order to provide a price matched quote for HWT installation, a copy of the other company's quote is required to ensure the same model of tank, allotted labor, materials, and parts and labor warranty are comparable. Following your last email, our office tried to contact you regarding your concerns and have left you a voicemail to call back at your convenience. All of our customers receive the same pricing for our services as we treat all of our customers equally. Discounts received in the past for your installations were applied as you installed multiple products resulting in savings on combined labor and materials. We value your business and look forward to hearing back from you to fully discuss all of the details and come to a resolution you are satisfied with.