Taps Wholesale Bath Centre Inc

Service is horrible here. I'd suggest look around, get ideas take pictures and take your business elsewhere. They will ignore you which is good to shop around! Ended up getting served by the manager who swindled us. Can't blame him, typical sales guy. Sold us taps that were "leftover stock" from a hotel install. No warranty, but told us there "of course was" and definitely did not disclose that this was a "promo, final sale no warranty item" Overall, not a good experience. Take your money elsewhere, you will get the same products for a lot less money and better service.

Terrible Customer Service. You're lucky if someone picks up the phone and then they are extremely unhelpful. They provided the wrong valve, a 2-way, instead of a 3-way for my plumber after being very clear what I required. They also were a week late to deliver the order, if they were on time we could've fixed the issue earlier. No call back. Very disappointing.

TAPS was chosen by our architect and he dealt with them at first. They continually screwed up our order. There was a 2 month delay on the vanity (apparently it kept missing the boat literally) and then they ordered the wrong size sink. It took another 12 weeks for that to arrive. We had to have the plumber come multiple times to install various pieces. We also had to spend 3 months with no sink in our bathroom because of their error. When we asked for a rebate to cover our increased costs, Dominic ignored our requests. When we compelled him to reply (because they needed to set up a time to pick up the wrong-size sink), he belittled us commenting, "If you are perfect I commend you. However if you are like me you'll understand that not every human error requires a discount or rebate." I would never use TAPS again and would recommend anyone to make sure your architect or contractor doesn't use them either.

I purchased a few faucets and heated towel rails from this location. I dealt with Alan who had a great personality and well versed in his product lines. Great experience.

Very knowledgeable, excellent selection. When we had an issue with the warranty on a product Alan Bloch was great and really looked after things. His great service will ensure we go back!

The wrong parts were ordered and when questioned about why box was open the rep said it's fine. Brought it home. Parts were missing and it was the wrong part altogether and some of it was damaged. When buying asked where parts were made they said Italy, the box and parts said china. Brought the stuff back. Huge waste of time and money. Brought it back. Huge hassle returning. They over charged us originally and didn't want to give us that money back. The sales man was rude and said "oh whatever" and walked away. They said everything would be difficult to fix. No acknowledgement that they were wrong, no apology, no help. Had to pay our plumber on top.

Taps bath is a very busy place but with some patience I got the best service possible. Other customers that were in the store were very rude to the receptionists and then they wonder why they were rude back. Be respectful to them and they are more than glad to help you! They are wonderful. great experience.

Taps has a great showroom with several products on display. I was told by a friend to visit the store for great quality products and purchased a nice looking faucet for my bathroom. Unfortunately, the faucet was defective and when I returned to have it exchanged, was told I could not exchange it because it was no longer available. Taps has a good store where you can get a lot of great ideas. I would visit the store to help with your design ideas but once you decide on a product, purchase the item elsewhere. You could find the same products at another store that will provide the support and customer service for the product that taps does not.

Needed to refit older master bathroom without doing a full Reno. Daniel at Taps on Lawrence was helpful and responded timely to my questions as to what the options were, presenting different price ranges and an option we finally chose that would allow us to refit a shower unit with sprays, rain shower etc in an existing tiled space.

Taps has lovely items, and great selection. However, as others have already said-getting through to the store, after a purchase has been made is a horrific trial of endurance!! I had one small part that was not delivered with all other items, because I was told it had not come in in the proper finish. Fair enough, I thought it would come in the following week. By end of following week I started to call Taps to see what was happening, as I had not received any call from the store. Called the store on Wednesday to speak with salesman, never heard back, so on Saturday went down to Taps-finally located part, and picked it up-only to find that it was still not the right finish-was told to call back in the middle of the next week, as it should be done by then! Well started calling Wednesday morning-VERY difficult to get through to the salesman we dealt with-all you get is front desk that puts you through to salesman's voice mail-then you wait and wait... it took 3 calls that day to actually speak with salesman!! Got a new story from him that day about part and told to call again early the next week! Did that again and once again-it took many calls to actually get through and speak to salesman! Taps is great for selection, but when it comes to "aftercare" they are very difficult to deal with-it should not have to take numerous calls in one day just to get through and speak with salesman-on one of my calls when the receptionist told me salesman was busy with a customer, I angrily told her that I too was a customer, and one that had already paid Taps $2000.00, and that I should be treated better-she then went and got salesman on phone!