Taps Wholesale Bath Centre Inc

Taps has lovely items, and great selection. However, as others have already said-getting through to the store, after a purchase has been made is a horrific trial of endurance!! I had one small part that was not delivered with all other items, because I was told it had not come in in the proper finish. Fair enough, I thought it would come in the following week. By end of following week I started to call Taps to see what was happening, as I had not received any call from the store. Called the store on Wednesday to speak with salesman, never heard back, so on Saturday went down to Taps-finally located part, and picked it up-only to find that it was still not the right finish-was told to call back in the middle of the next week, as it should be done by then! Well started calling Wednesday morning-VERY difficult to get through to the salesman we dealt with-all you get is front desk that puts you through to salesman's voice mail-then you wait and wait... it took 3 calls that day to actually speak with salesman!! Got a new story from him that day about part and told to call again early the next week! Did that again and once again-it took many calls to actually get through and speak to salesman! Taps is great for selection, but when it comes to "aftercare" they are very difficult to deal with-it should not have to take numerous calls in one day just to get through and speak with salesman-on one of my calls when the receptionist told me salesman was busy with a customer, I angrily told her that I too was a customer, and one that had already paid Taps $2000.00, and that I should be treated better-she then went and got salesman on phone!

Were recommended to Taps by the company that did our renovation (Home Improvement People - highly recommended). The selection at Taps was good, and we were able to get the taps for our two vanity sinks, the roman tub taps, the bathtub itself, and the shower glass (via Doors and More).

Price was competitive and quality of the items was good. We had a good experience with the salesperson who helped us out. As indicated by others who have provided reviews, the follow up customer service is less than stellar. When we followed up on the day delivery had been planned for (with the salesperson) they had no record of the delivery being planned for that day. They did deliver the next day which was fine, but really did expect the salesperson to arrange this.

A couple of days before the installation, we double checked the items received and realized that the Roman tap set was in chrome and not brushed nickel as we had ordered. Called in to the store on a Saturday and got the reception person … our salesperson was on vacation and they said someone would call us back … which did not happen. Called again two hours later, they transferred me to someone and it just rang, and rang, and rang … no pick up. Got a call from the salesperson on Monday morning and he personally delivered the replacement, which was appreciated. Did need to call in though – it was planned for between 9 AM and noon and he arrived at about 11:50.

So .. good selection, quality products, but customer service is severely lacking.

Same pricing as anywhere else, slightly more selection. No better than ordering from a custom catalog at a big box store at times. Not worth the drive down here if you live far away. Bonus is that Ciot and Olympia tiles is nearby. Would only order if I can't find anywhere else, customer service is average, don't expect them to return your calls, ok when they pickup your call.

When I was renovating my kitchen, I wanted to get the best hardware. They have very good selection of products. I bought a water filter and an instant hot and paid over $900. When I experienced problems with my filter, they recommended some other company and were unwilling to listen to my issues. However, there are some salespeople who were helpful. They need to pay more attention to customer satisfaction after the product is sold.

I purchased a number of faucets from their showroom. They have a wide selection of fixtures, sinks and vanities, many of which laid out in small designed rooms to help with choosing styles.

i have used Taps for a number of bathrooms. Their staff are a bit difficult to get in touch with, but their prices are competitve, their selection is vast and they are on the line with their suppliers constantly so getting product is mostly straightforward.

This large store is well laid out with lots of choice. Many tubs in variety of lenghs and shapes. Staff helpful in finding the right one for our tub opening. Although the jacuzzi is a little loud (motor) it does a great job. Staff informed us of the various needs for this tub. Nice place for a lot of great bathroom needs.

While this store has lots of selection, the staff is not particularly helpful (and on one occasion downright rude) and this lack of attention to detail around customer service cost us extra time and some new grey hairs. If you know exactly what you need and don't care about getting any kind of insight then Taps is fine and their prices are better than Gingers. If you have any questions you will be frustrated by your experience here.

I purchased some faucets from taps, which were well-priced and beautiful. Unfortunately, the box given to me contained the wrong handles. I had to go back to the store twice to rectify the situation, and despite the fact that they made the error and inconvenienced me, they were extremely unhelpful and kept me waiting for 25 minutes. The customer service agent, Dan, was rude and condescending.