Adt Protectron - Out of Business

Approximately 4 yrs ago I signed up with Voxcom. Finished my contract out and never resigned for I was to move away. We'll ended up staying and never thought much of it until Reliance took over and started billing me for the service even though it wasn't even hooked up to a phone line. No line to the house I only use a cell. Once phoning them with the problem I was talked into signing up again and they would install a modem/ cellular line in and everything would be good.
Long story short after install I get calls on my phone every week from them that my alarm was not connecting to the main branch. Four visits and loss days of work the problem was never fixed. They wanted me to keep paying even though they were not receiving my system alarms. I even set it off a couple times on purpose and no one called to see if I was alright. There was a message that the system was having modem failure every time it called my phone. I phoned Reliance many times and was assured they were to "we will have installer repair your system and that I may need a booster to up the signal to this so called modem" That was what the last four visits were for I thought. This is To add insult to injury they say I have to pay out the contract now in order to cancel, $1400.
STAY away from dealing with this company. You will just open the doors to months of stress and their `` I do not care attitude.

Awful service. We over paid our monthly bill by $3000.00 in error, spoke to 4 different people on 4 different occasions and could not get anyone to refund the money. It has now been over 4 months. Buyer be aware!

Very rude and arrogant telephone technician. Something was beeping in my basement, coming from one of those devices that are from them. Before I can tell her what really happened, she started telling me what I shouldn't be doing, and even repeating her "lesson" again, as if she was talking to a 3-year old kid, like "you should never do this", "you should not do that". I tried to interrupt her and tell her what really happened, and she told me if I still raise my voice, she would stop helping me right now!!!! How nice!!! She obviously didn't understand customers can be anxious when something is beeping in their basement at 10 pm!! What kind of customer service is that to start threatening about help to a customer? She thinks she knows what she was talking about, and obviously, she did not. After telling me to press codes into pads for a few times, and the thing is still beeping, then she directed me back to my basement to check my carbon monoxide detector. I told her that the beep is from the carbon monoxide detector. I asked her whether I can pull it out to stop the beeping, and she told me it is my own detector and I can do whatever I want. Then she realize it is their detector, and set up an appointment for service. Overall, this woman's tone of voice is always accusative, and rude. This telephone conversation left me very angry with her attitude. I am seriously thinking of switching alarm company after this experience.

I signed up with Reliance in spring 2012. I signed a 5 year contract. I had a false alarm where the police were dispatched and I showed up home before the police. They contacted the landline number, my cell and my contact before dispatching police. My daytime number is my work number which I can be reached at best. I was charged $78 for this false alarm which I then contacted them and asked why since I showed up before the police and dismembered the alarm. They then coaxed me into adding the "god" service which gets an independent company to go out and look at the property before police are dispatched which costs me an extra $5 per month. I was then told to write a letter and ask if they would consider removing the false alarm fee considering I added this "god" service. No such luck. I will be done with this company once I complete my contract and I will tell every person that I know not to associate themselves with this company. HORRIBLE SERVICE!!!

Reliance protectron security system company installed an alarm system at my home five years ago. The system proved reliable. No problems since it was installed. The monthly payment is reasonable.

Initially I was happy with my system. As the cold weather started to set in, I was trying to turn my furnace on with the thermostat they installed. I could not get the ac to turn off. On oct. 18th I called their line and talked to a rep who had me running around unplugging things, but no fix for my problems. He then told me that he couldn't do anymore but would call me back the next day. Now I have no heat in my house. Nobody called me back. My wife called numerous times with the promise someone would call us back, but nobody called back. On Oct. 23, I longer fell for "we'll call you back" and after being given the speech of "I understand sir and yes I don't blame you for being upset" I demanded to speak to someone higher up. Joe from Montreal came on the phone and was appalled but would get to the bottom of this. He was going to listen to the tapes and straighten things out for us. Joe guaranteed we would have the system repaired within 24 hrs. I thanked him and thought he was a good standup guy. Next day, no phone calls or service rep. Finally a message was left on the phone, a service tech would be buy the next time one visits Fort McMurray from Edmonton! Now it is Oct. 24th in Northern Alberta and we have no heat and we don't know when the service tech will be buy. We told them to cancel our contract and come pick up there junk that I would put in a box. I now have to get a new thermostat installed to operate my furnace! It will not be one of there thermostats! I'm so disappointed in them, they didn't care if my house was frozen. If you can risk living without heat, then..... There was more to say but I'm getting tired typing. Thanks for reading, got to go put another log on the fire until the furnace guy shows up to disconnect there junk!

We've been clients of RPS for nearly 2 years and we like the service.We get alerts via email and have the chance to call 911 using our on-the-wall monitor. In addition, they are always polite when we call them. Only a few weeks ago I noticed they provide support to the Macs Stores, so that means they are well respected. I do recommend them

I had originally been a Voxcom customer since 2007 and all my original alarm hardware was installed by them back at that time.

When Reliance Protectron bought them out, we decided to stay with them for simple convenience. Over the years, I grew dissatisfied with our system and the monitoring because we had a few false alarms that couldn't be explained and other times the motion sensors would fail to go off for as much as 10 minutes. I didn't blame them, I assumed it might be the older alarm system at fault.

However... I decided to cancel the monitoring service and just run the alarm system as a stand alone deterrent, (which a previous tech of theirs told me I could do over the phone). We were also planning to cancel our home land line and just use cell phones since it was becoming a useless and redundant bill or us to pay.

When I tried contacting Reliance Protectron customer service, I was firstly on hold for a very long time. When I finally talked to an agent, I could hardly understand her due to the foreign accent. (I had never had this problem when talking to their monitoring service reps in the past). This rep told me I was under contract until 2014... Strange words to my ears, as I have never signed or agreed to a contract with this company. I had simply been passed off as a customer from Voxcom and any contract with them would have been expired years ago for the equipment we had. I asked to speak to a manager and she put me on hold for another long period..

The next lady I talked with could speak english a little better but still had the same accent and a bit of a snotty attitude. She told me that back in 2011 we had agreed to a 3 year contract with them in order to receive a $2 dollar a month discount on our bill... This was of course ludicrous, I couldn't believe my ears. I asked her to produce the contract that I knew didn't exist. She said it was verbally agreed to and that's legal. I then asked her to produce the recording of my voice agreeing to it. She put me on hold for another long time and came back eventually only to tell me that she can't pull the recording because it's not a good enough reason too... Wow, extortion at it's finest. I can only imagine how many vulnerable people would have given in to this junk to avoid the confrontation. I kept telling her that we have no contract and that the supposed script she said they have is fabricated and has no legal value. If they don't cancel my service, I will stop payment on my credit card and if they try to bill me for a cancellation fee I would sue them. The fee she wanted was $278 by the way. For a contract they fabricated out of thin air and they never provide any hardware or equipment for...

I kept asking to speak to a manager higher up to resolve the problem. She told me that her manager would just tell me the same thing. I insisted on cancelling with NO penalties and she eventually agreed. She did however, say she had to have a 30 day notice so I was only going to get a 30 day refund for what they billed me already. I probably should have argued for immediate cancellation too, but I was so angry I just gave in and had to get off the phone to walk off the steam.

Take my advice, avoid this company at all costs. Even if they do have good people working here in country the foreign customer call service they use is inexcusable. Even if the CEO called me with a personal apology, I don't think I would ever give them my business again. This kind of verbal contract extortion should be an illegal business practice if it isn't already.

Had problems with my contacts and keypad....called them and they were not very caring or helpful....I then decided to cancel my service and they could care less, but the other companies were more than eager for my business and they fixed the problems that they wouldn't!

Reps didn't show up for appointments and wouldn't return phone calls on a timely basis (one of the reps that was booked was apparently on vacation). All we wanted was additional monitoring equipment for our house. Reliance signed us up for a 4 year contract without our consent (ended up getting resolved after numerous phone calls as they had no proof of a contract). Their customer service has gone downhill. We no longer trust them and have since cancelled our services with them.