Reps didn't show up for appointments and wouldn't return phone calls on a timely basis (one of the reps that was booked was apparently on vacation). All we wanted was additional monitoring equipment for our house. Reliance signed us up for a 4 year contract without our consent (ended up getting resolved after numerous phone calls as they had no proof of a contract). Their customer service has gone downhill. We no longer trust them and have since cancelled our services with them.
- Approximate cost of services: