Pollard Windows Inc

Windows & Doors Installation & Service
Toronto ON M4G
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63%

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Reviews for Pollard Windows Inc

Average customer rating:
6.8 10 (189 reviews)

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al
al
1 review Burlington, ON
10/10

Windows

The entire process was seamless and professional. The salesman, Scott, was great. The installers, Bob and Stan, were amazing. They were fast, efficient, and left the place clean both inside and out. The windows look great and we have had many compliments from the neighbours. We would highly recommend Pollard.

Approximate cost of services:
$5,750.00
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Steven
Steven
1 review Hamilton, ON
10/10

Bay window and entry door

Installers were very professional and worked efficiently
Quality of their work was good.
Got no more words;)

Approximate cost of services:
$7,800.00
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JB in Port Dover
JB in Port Dover
5 reviews Port Dover, ON
10/10

Installation of Front Door

Beautiful door chosen with Pollard’s help. Installation was outstanding and clean up done without prompting. Service provision inclusive as homeowner always kept in the loop. Problem found on door stoop during installation and this was promptly fixed to enable door to be installed properly. Craftsmanship, efficiency and pride in work was so evident with installers - couldn’t ask for better! On a hot and terribly humid day, they worked until it was right and installed to their standards! Can’t say enough about these guys and how great they were as well as the quality of the product from Pollard and the help received from their sales consultant! Would recommend and will use again if I need other things replaced. Great job guys - much appreciation and grateful thanks!

Approximate cost of services:
$5,400.00
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Jacko Jackson in Whitchurch-Stouffville
Jacko Jackson in Whitchurch-Stouffville
1 review Whitchurch Stouffville, ON
2/10

Service

Fairly satisfied with the performance of the windows. All windows in the house are Pollard windows installed when the house was built in 2015. However, had a problem with one double hung window which would not stay open as a spring steel strip snapped that is part of the up/down support mechanism. The part is probably worth $2 and if the entire mechanism comes as a kit maybe $10. Pollard will replace this under warranty but the service call to replace it $130.00. They won't provide the part to me so I can install it myself even though it is a simple installation that would take less than 5 minutes. The windows are basically ok but this service sucks. I have never before had a manufacturer refuse to provide replacement parts.

Approximate cost of services:
$130.00
1 of 1 people found this review helpful.
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dannymom
dannymom
2 reviews Burlington, ON
10/10

All house windows

Scott was an excellent sales rep and the installation went extremely well. The house looks beautiful

Approximate cost of services:
$13,000.00
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Chris in North York
Chris in North York
1 review Toronto, ON
0/10

Multiple Seal Failures

House was built with Pollard windows in 2008. Had seal failures within 3 years. Waited until 10 year warranty was near expiration before having the glass replaced. Ended up having six pieces of glass replaced under warranty at a cost of over $400. Now just a few months after warranty period was over, another three pieces of glass have had seal failures. DISAPPOINTED AND NOT IMPRESSED, BUT NOT SURPRISED. If you like looking through fogged glass, go ahead and buy their windows.

Approximate cost of services:
$400.00
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AE in East York
AE in East York
4 reviews Toronto, ON
10/10

Replacement Windows

Moustafa, I just wanted to circle back with you to let you know that the installers came and replaced the powder room glass. This now completes our order!

Mark and I want to sincerely thank you for the outstanding service that you provided to us from our initial meeting right to the end. As consumers who have dealt with many companies, we appreciate when projects go well, but truly appreciate those outstanding companies like Pollard who maintain their service standard when things need to be followed up and tweaked.

Moustafa, your customer service has been outstanding throughout this process. We very much appreciate all of your efforts. Because of your customer service, together with the outstanding installation that Ken and his team performed, we will most definitely recommend Pollard Windows to our family and friends.

Approximate cost of services:
$25.00
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twooldjays in Burlington
twooldjays in Burlington
1 review Burlington, ON
10/10

Great Service and Beautiful Windows !!

A few years ago, we had Pollard Windows replace a lot of our old windows.
We just had them replace the rest of the old windows and were very pleased.
The installers, Andre and Renat were professional, precise and pleasant.
The new windows are Beautiful + we love them.
We like to buy "local" and that was another reason we chose Pollard in the beginning and stuck with them.
We would highly recommend them !!
Mas + Alice

Approximate cost of services:
$6,700.00
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Company Response

Thank you so much Mas & Alice! I will make sure to pass on to Andre and Renat your positive experience. Your kind words go a long way to motivating everyone here at Pollard to continue to offer excellent products and great value. Thank you so much again!

kathyfavrin
kathyfavrin
1 review Oakville, ON
10/10

Window replacement

I was very impressed how everyone in the company that I dealt with was very professional and each step of the process was communicated very well. They took care of submitting all the information for my energy rebate.
I was very happy with my decision to go with Pollard

Approximate cost of services:
$14,000.00
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Company Response

Thank you so much Kathy for this glowing feedback! We are happy to hear about your experience with us, and we are proud of the work we do. We look forward to working with you again in the future. Thanks again!

Lee
Lee
1 review Hamilton, ON
8/10

Windows

Great products, excellent sales and office staff, and proficient installation. Good follow up after installation.

Approximate cost of services:
$15,000.00
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Company Response

Thank you so much Lee! This is great to hear. We are proud of our product and our employees, and they will be happy to hear about this glowing review of their word. Thanks again!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pollard Windows Inc

Pollard Windows Inc is a proud Canadian manufacturer offering a variety of window and door products for the new construction, renovation and replacement markets. The Advantage Line Premium All Vinyl Windows are available in multiple split-finish exterior colors. The Liberty Collection Vinyl Clad Wood Windows are available in oak, maple ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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