Pollard Windows Inc

Purchased a condo with Pollard windows brand new build. The main window in the living room moves in a breeze not a wind but a breeze and squeaks something out of a horror movie. I contacted the builder and Pollard they say its normal but I also own 2 other units with the same window and do not have this problem. Pollard says they will be in touch but never heard back.
In total the window flexes 1 1/2 in and out and this is normal ?

This is the second time that Pollard completed window replacement at my residence. The 1st project was to replace 8 windows due to seal failure of the glass. The 2nd time a year later was to replace a custom circle head window due to seal failure. Both times all interactions with Pollard were extremely professional and they delivered what they promised. Most notably were the installers that came out to the residence. They went above and beyond to provide outstanding client care. Every aspect of the interactions with no less than 5 different installers was consistent. They can only be described as outstanding service providers. Thank you to all for the professionalism!

My wife and I have lived in our home for forty years and we decided to replace a couple of windows plus a bay window we had in the kitchen with Pollard. After selecting the windows from their showroom the installation was scheduled. The bay window was to be but not trimmed out on the inside because I decided to trim it out myself. After the install we were pleased with the casement windows but the rough-in condition of the bay window was not satisfactory. The finished part of the bay window was not what we were shown in the sales display. after contacting the sales rep and after a site review I was told that nothing would be done to rectify the situation.In this respect we are very disappointed with the after sales service as there is very little recourse we can take to be totally satisfied with our Pollard installation now they have been paid in full.

I paid Pollard directly for windows from Pollard who worked with my builder at the time. Pollard refused to service or honour any warranty on the windows due to an outstanding bill incurred by this disreputable builder. I was willing to pay for the service but they claim it is a conflict. They also delivered all the screens and hardware at the time of window installation even though we paid for Pollard to deliver at finishing so now I have no screens or hardware because the builder took them and Pollard will not help me, Even though I will gladly pay for them.. I had to get at least 7 windows repaired because the frame is flimsy. Pollard does not stand behind their product. I am the end user client and have been hung out to dry.

Very good work most satisfied. Its a pleasure to look out now with these nice windows and doors its updated and really good Would recommend the company to other people

Some of the installers work on the side. This is done with the company's knowledge and blessing as the Pollard truck delivers the windows. They tore out my cedar frames and replaced them with cheap finger jointed pine. Looks terrible. The trim finishes were sloppy. Wouldn't have them again. Serves me right for thinking I was getting a deal.

Moustafa our sales rep was courteous and professional. Installers were meticulous and professional. We needed some follow up appointments and even the service reps at a Pollard were careful, professional and courteous.

Poor customer service, screen arrived damaged prior to install, second screen was forgotten and not brought to appointment despite multiple confirmations, second appointment technician didn’t notify us of arrival and left despite us being home.

The house was new in 2007 and by 2010 I had to replace 9 windows due to seal failure. The $400.00 was for Warranty installation costs. I sold the house in 2015 with two more bad windows yet to be repaired. These windows are GARBAGE!!

Every home along my street built in 2007 had bad Pollard windows like mine as the developer used them exclusively. I could walk and see the seal failure and talked with neighbours who had the same problem but refused to pay the installation fee.

Others had all their windows replaced with another company and these never failed.

Claiming condensation in every home built in 2007 is a joke. These houses had air exchangers and there was never any condensation to speak of except after the seal failed!

While living in Manitoba where condensation is a serious issue due to the extreme difference in temperatures from inside to outside, I never had seal failure with another company.

70 years of garbage is right.

The entire process was seamless and professional. The salesman, Scott, was great. The installers, Bob and Stan, were amazing. They were fast, efficient, and left the place clean both inside and out. The windows look great and we have had many compliments from the neighbours. We would highly recommend Pollard.