Pioneer Family Pools

Swimming Pools, Spas & Hot Tubs
4265 Fairview Street Burlington ON L7L 5R9
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67%

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Reviews by rating (past 12 months)

Reviews for Pioneer Family Pools

Average customer rating:
6.8 10 (148 reviews)

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Lisa in Hamilton
Lisa in Hamilton
0 reviews Hamilton, ON
8/10

In ground pool

I had a very good experience. The staff was very helpful. We didn't have any problems. I particularly I liked the assistance that was available 24/7. I took advantage of this service a lot and they were always available to help.

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Company Response

Thank you Lisa! We try to be available as often as we can to provide the most helpful service possible.

Lking in Hamilton
Lking in Hamilton
1 review Hamilton, ON
10/10

On Ground 17x30 pool

We couldn’t be happier with our purchase and the service we received from the Hamilton pioneer. They helped us coordinate our dream back yard and the only regret we have is waiting this long to do it.

We were anxious about making such a big purchase. This would be our first pool and it felt like there were a lot of decisions to make. We needed a fence, landscaping and really didn't know what pool was best for us. Working with pioneer reassured us that we could do this and they would be there to help. 2019 was the best summer because of our beautiful pioneer pool.
Chris from pioneer helped us every step of the way. He helped us select the best pool for our yard and connected us with the professionals we needed (fencing, gas, electrician, landscaper) All of this was done while respecting our budget and supporting us to get our dream back yard.
The great service didn't stop once we had the pool. They checked in with us regularly to see how things were going and taught us how to take care of the pool.

We went with the 17x30 on ground pool.
When investigating pools I wondered about the list below. I hope my answers from experience will help you:

Where should we buy our pool?
-100% pioneer. They are honest, fun to work with and care about quality service

Salt vs chlorine?
-That's preference but we did salt and it has been extremely easy as a first time pool owner. Lots of use with minimal work

Heater or no heater?
-We did heater. It's worth every penny. We went swimming in perfect water all season and had an extended season because of the heater. Our pool will be open May-Oct because of the heater

Lights or no lights?
-Worth it!!! We swim in the evening under the stars with our pool glowing like a tropical resort.

Steps or ladder?
-We did steps. Anyone that has come over and owns a pool with a ladder say they wish they did stairs. We won't ever wish we did a ladder.

It's Christmas Day. Only 63 days until we swim again. We're counting down the days
Yes Santa brought us floats for the pool :)

2 of 2 people found this review helpful.
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Company Response

We cannot thank you enough. And it means the world to us that we were able to assist in creating your backyard oasis for all of your family and friends to enjoy. I will make sure to let Chris know. We also appreciate you using our trusted trades to complete your project. Santa has the best ideas for presents! Pool floats are an awesome one!

Justin in Ottawa
Justin in Ottawa
0 reviews Hamilton, ON
10/10

New Pool Install

Pioneer did a great job with tons of options provided from lights, liner, features to size/shape. Very easy to work with and they were always accommodating to changes through the design process. We had a small liner leak and they diagnosed the issue promptly, covered our water/chemical costs and had the liner replaced on our schedule so not to lose prime swimming time.

Highly recommended!

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Company Response

Thank you Justin. And thank you for your patience throughout the process. We are so glad that you enjoyed the past season swimming and look forward to a great summer in 2020!

tamara in Shelburne
tamara in Shelburne
1 review Burlington, ON
1/10

Above ground pool

Very disappointed with the service provided by the pioneer Burlington operation. We chose Pioneer based on their reputation but have been let down over and over. The initial assembly went well but downhill after that. The plumbing was very poorly done. We have had multiple leaks and have had multiple visits but still not right. They provided no guidance or education on the system or what to do. When we went in to get the chemicals the sales rep asked if we brought a water sample and if the pump was running. No. We didn’t know. Oh somebody should have told you. Who? The 12 year old plumber who barely spoke English? Shouldn’t the sale rep be coordinating. Or is that the plumbers job? Then we ordered stairs to replace the ladder and got the wrong one from what we ordered. Nobody could find it in the warehouse. Guess we should just take what they give us? Then we paid to have it closed by pioneer and the cover they provided at the beginning was the wrong size. The technician called the office and said new one would come next day but have not heard still waiting for the cover to be installed that we have already paid for so probably they don’t care. Also the plumber left a mess during install. Boxes and crap all over the yard. Would not recommend. Maybe they give good service for the expensive in ground or on ground. Burp the 11000 for above ground I expect better service and better quality. DO NOT USE for above ground pools.

1 of 1 people found this review helpful.
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Company Response

Hi Tamara - I am so sorry to hear all of this. Not acceptable by our standards all. We would never want this to be your experience. If you would mind reaching out to me with your contact information, I would be happy to address and review all of your concerns so we can improve. Cwalychuck@gmail.com - Courtney

Private User
Private User
Private User reviews Burlington, ON
4/10

New pool installation

Be careful with what the salesman’s talk about vs what’s in your contact. We had a fight on our hands to get equipment promised verbally. It looked like it was in the contract, but the iAquaLink wasn’t put in specifically and we signed digitally so we had to fight. Construction was shoddy. They had to re level and re line, fill twice. Footprints left in the base under liner. And now although maintenance says included on the contract, which we were told verbally covered first closing, they are demanding payment to close. Picture shows how this guy ruined the raked bottom of the pool as they were relining, and now I’m just glad to be rid of them.

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Company Response

Good morning, I'm very sorry to hear this and would like to confirm what store you dealt with or what city you are in? This is a general account so I am unable to determine where you are located and who your salesperson was. We would never try to hide any costs or ignore responsibilities we had. I would like to review with you - cwalychuck@gmail.com, Courtney.

Tim in Erin
Tim in Erin
1 review Erin, ON
1/10

On-Ground Pool

Actual pool is good. BUT they destroyed my driveway, 1/2 my backyard and even parts of my front yard. Made my backyard and area around my pool very dangerous for my pets and my grand daughter, the whole reason we got the pool. They left huge ditches and wholes so bad that even adults couldn't walk around them. Had to pay another company to come and fix it because they said that they are not responsible for any damages they do, even if they are unreasonable. The workers apologized and said they would fix it but then head office wouldn't back them up and left my property as a hazard zone. BE CAREFUL with them, they promise the world then don't back it up.

Really really sad because love the pool and would have been a 5 star rating other than they destroyed my property and said "oh well your tough luck"

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Company Response

Thank you for the review Tim. We will be reviewing our future building procedures with management.

ddoyle in Binbrook
ddoyle in Binbrook
0 reviews Hamilton, ON
10/10

Inground Pool

I have to say that Pioneer Pools installed my in ground salt water pool 8 years ago and the service from start to finish was amazing ! 8 years later I still get the best most professional service ever!! I have had issues like a floating liner that is not related to the work by pioneer pools but rather the extreme rain and I have been looked after with the most respect and timely matter. All the staff and managers know how to treat a customer right and take care of all their needs. I highly recommend Pioneer Pools as you will have peace of mind and its a pleasure to deal with them! Thank you Pioneer Pools for looking after me and doing a great job! Donna Doyle

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Company Response

Thank you Donna for the awesome compliment - we try to provide the best service and product that you would hope to enjoy! Have a great summer!

Kevin in Hamilton
Kevin in Hamilton
1 review Hamilton, ON
10/10

Above Ground Pool Heater

I am in the works of Installing my above ground pool heater so I went into the store to ask questions/advice on how to install it. I spoke with Carl for awhile about it and he was very knowledgeable about the products and gave me excellent advice. I also had some other questions that I was unsure about so I emailed him and I got a response very quickly. I have always bought everything from this store and I would recommend speaking with Carl if you have any technical questions, problems or issues. A big Thank you to Carl!

1 of 1 people found this review helpful.
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Company Response

Thank you so much Kevin for this amazing review. Carl is fantastic and we are so happy to hear we could provide the service you were hoping for!

kturchyn in Dundas
kturchyn in Dundas
1 review Hamilton, ON
10/10

Onground pool installation

Pioneer Pools friendly knowledgeable staff put me at ease with making all the decisions necessary in putting in a pool. They were able to work well within my budget and helped me through my entire planning process which in addition to the pool itself included fencing, electrical and gas line installation and decking. If you need help in finding a contractor to complete work that they don't do themselves they have professionals that they have worked with before and found to be reliable that they can put you in contact with. This helped tremendously with my installation as the outside contractors were familiar with Pioneer Pools and their installation methods. Pioneer Pools crew showed up on time when they said they would even though it was snowing! They worked through the snow and mud and completed the installation as they said they would. But they didn't walk away then. They have someone who takes you to "Pool School" and spends several hours with you making sure you understand the workings of your pool. Everyone I came in contact with was very pleasant and helpful. I would highly recommend Pioneer Pools.

1 of 2 people found this review helpful.
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Company Response

Thank you so much for this amazing compliment and review. We are thrilled that you chose us for your new pool and look forward to seeing you in store soon!

Bob M
Bob M
0 reviews Hamilton, ON
10/10

Wonderful Experience

I had Chris from Hamilton Pioneer Pools walk us through the process of picking the right shape, and size pool for our yard. From day 1 we could see he knew what he was talking about. Our pool was completed ahead of our scheduled installation date. The install team were also fantastic. Once again you can see they've been doing this for a long time, and they know their stuff. Pool looks beautiful, because we listened to Chris and took his advise on a dark blue liner. We would HIGHLY recommend Chris from Pioneer Pools. YOU WON'T BE SORRY!
see Pioneer Pools to get your next pool.

2 of 3 people found this review helpful.
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Company Response

Thank you so much Bob! We really appreciate the feedback on the installation crew and for our sales expert, Chris. Thank you for choosing Pioneer Family Pools for your new pool - enjoy swimming!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pioneer Family Pools

At Pioneer Family Pools, we are committed to providing family and friends with a better leisure living!

Smartphones and the internet have accelerated the way in which we interact, but that doesn't mean you can't take the time to break away.

At Pioneer Family Pools, it's all about family to us. We understand that relaxing in your soothing hot tub, or enjoying a summer barbecue by the pool with our all-new collections of patio furniture and accessories, are the much-needed moments in your busy life - those moments you truly cherish with family and friends.

Give us a call today.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
Pools, Hot Tubs, Patio Furniture, Maintenance Products, Chemicals, Service
SERVICES
Full Service Pool and Hot tub Options. Safety Cover, Liner and Custom Covers.
BRANDS
Hayward, Zodiac, Polaris, Paramount, Atom, Pentair
SPECIALITIES
Pool, Hot tubs and Patio Furniture
WEBSITE
https://www.pioneerfamilypools.ca/
YEAR ESTABLISHED
1965
NUMBER OF EMPLOYEES
250
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.