Shame on us! We had a below average experience with them when we build our pool. However, we still decided to go with them for our hot tub because of how close they are to us. Hot tub was supposed to arrive in November, still waiting. Sales person, Ben, just let our questions sit for weeks, if I don't follow up, I don't get answers. Their customer service is very poor and bordering the impolite. Slow responses, poor answers and some unauthorized charges to my card. DO NOT RECOMMEND.