John Novak Heating & Air Conditioning

We've been using John and his team for a long time. Many years ago he replaced our furnace and we've only ever had a good experience. We then brought him back a few years later to install some gas lines for our fireplaces and BBQ. We are currently in the process of having our gas fire logs installed by John and his team. Only one week ago, we used John again. His team installed a tankless hot water heater at my mother's house and are very happy with his service and workmanship. We're looking forward to using him again when needed and would most definitely refer him.

My husband I bought a new humidifier and the installation was very well done. Very professional and reliable service. The time to complete this was very reasonable and I would definitely recommend this business to a friend.

I'm surprised I have to leave a low score, given the otherwise good service I've received from Novak in the past.

A/C went on the fritz during the last heatwave. A technician came out fairly quickly (next day), which is good. Like last year, they hosed the a/c out and replaced the capacitor. I thought that a bit odd, since that was the same service they did last year. It seemed to work last year, so maybe it'll be the same this year?

No. Still got hot air from the A/C. I had to call John Novak, who said he'd get right back to me. It was disappointing that he didn't after an hour, and I had to call him a second time. A technician was dispatched for the next day.

They replaced the capacitor AGAIN, to no real change. The air was a *bit* cold, but certainly not what an AC should be. I phoned Novak again, but they seemed to be stumped. Even though they are the knowledgeable professionals, they couldn't diagnose what was going on over the phone, or even offer to come back to do another diagnosis.

I would have had absolutely no problem paying for a second repair, if there was a secondary issue. But they didn't even offer that, or seem to imply that they knew there was a secondary problem.

In the end, I spent money and didn't get a proper repair. I had to go with a second company to fix what the problem actually was: low freon. (Which, BTW, I was able to diagnose and confirm with some simple Internet research-- how the heck could I have figured out the issue but not them)?

I renovated my Kitchen and was looking for someone to move a duct that heated one of the bedrooms upstairs and to install a gas line for the gas range and bbq. John's quote was very competitive and he is very knowledgable in the field. However, as he is so busy, he is a tad hard to get ahold of by phone. Also, he was extremely late showing up and ended up working until 10pm to finish that day. But when I called him back later to hook up the stove, he had someone out within a day or two to do the work.

I needed to do some gas piping work to consolidate 5 separate gas meters into 1. After talking to many, many other contractors I chose John based on his honesty, the time he took to listen to my problem, and the fair price he quoted. John took on the task to work with Enbridge to coordinate the work, completed the work on the day promised (though took a wee bit longer than anticipated), and most importantly his estimate was the same as the price charged. John, I must say, was one of the best contractors I've had the pleasure to work with.

John is someone I know I can (& have) call on into the wee hours of the morning, leaving him a message that he need not return my call until morning but within minutes he is on the phone, calling me back to help me address my problem. Whether it is a minor issue that he is able to walk me through over the phone and get my furnace running again, or something more serious that requires a service call, he is always prompt, responsive, thorough and I have always found him to be extremely knowledgeable about HVAC equipment. Over the past couple years, he has serviced my Furnace, A/C unit and both of my gas fireplaces and eventually installed a brand-new high-efficiency furnace, which he was able to complete in a single day, including all the necessary ductwork. He never attempts to up-sell you and is always extremely honest regarding what you may or may not need.

Great troubleshooting advice over the phone to avoid visit, reasonable call out fee and perfect professional service. Installed new thermostat and showed how to use it while programing for our schedule

John Novak has exceptional attention to detail, is extremely easy to get a hold of, very punctual and professional. He did the work quickly and his charge was reasonable. And he remains on call for any air conditioning challenges I have had since installation.

I got John's name from this website. He was good with his appointments, very helpful, organized, professional & honest. I am very happy with his service and will definitely recommend him to my friends and co-workers.

we bought a Lennox gas fireplace when we renovated the basement and it was installed by another contractor. we have had no end of problems with the unit. Thus we tried 3 different service contractors. we happened upon John Novak, as he is local to north richmond hill. He is very credible, displaying a wide range of knowledge.
John has been the only contractor to be able to make the Lennox work. He trouble shot the ignition and electronics, discovering the issues with the design and modifying to make it reliable.
I highly recommend John, as we have had him in for subsequent service and repair on our furnance.