Reviews

10/10

I had an issue in a tenanted apartment with toilet, so called peter up as i've used him in the past. The issue was urgent as there were three tenants living in this apartment with no 'facilities' access. Given the toilet was a few years old, I asked him to just replace it hoping that would fix the problem knowing this would cost slightly more than a repair. Peter showed up promptly and instead of just replacing the toilet, he found the source of the issue which was minor and just fixed it on the spot. This job ended up being far cheaper than I anticipated. I haven't had problems since. What I liked about this was that Peter had the integrity to do what was right for me.

Approximate cost of services:
$50.00
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Company Response

Hello Andrew,
We truly appreciate your business and are grateful for the trust you have placed in Plumbers Direct. We were privileged to have the opportunity to serve you again and we greatly value your business. We look forward to continuing our relationship with you in the future.
Best regards,
Peter

9/10

I called them to fix a leaky roof and took the plunge for the $385 charge as I just wanted to get the probelm resolved asap. Turns out their opinion was that my roof needed to be replaced and not fixed. While I wasn't pleased with the outcome, I was pleased with the fact that that they had the integrity to only charge me $75 (vs $385). They are very responsive and upfront. My only criticism is their turnaround time to get the inspection report back.

Approximate cost of services:
$75.00
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Company Response

Hi Andrew,
Thanks for your recent review. Many companies would have attempted a repair and would have been ineffective based on the poor condition of the roof in your case which had previous patch work attempted and now needs complete replacement. I noticed you mentioned you were disappointed in our report turn around time which shocked me as stated in the service agreement it is sent to the customer within 24-48 hrs and if on a Friday may be sent Monday. Prior to that we have the repair specialist call you as he did to discuss his findings with you until the report can be composed and uploaded. The service call visit was performed on March 15th and report emailed to you on March 17th (a SUNDAY) within the time line promised in the service agreement.
Not sure of your experience with other roofing companies but 99.9% do not take pics or send a report. On the odd occasion the report ends up in spam mail and if for some reason you did not receive the report that may have happened but we were never notified as we are very prompt on sending them as is our entire service model from initial call through to service completion. Hope that helps clarify things as we are very detailed with respect to the customer service experience.

10/10

Peter's a rockstar! He did some kitchen and bathroom work for me in a multiplex rental property that I own. He was on-time (hard to find!), charged me exactly what he said he would charge when he quoted the job (no surprises!), and even cleaned up after his work! I would definitely recommend him to anyone because he's honest and does a great job.

Approximate cost of services:
$400.00
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10/10

I needed to do some gas piping work to consolidate 5 separate gas meters into 1. After talking to many, many other contractors I chose John based on his honesty, the time he took to listen to my problem, and the fair price he quoted. John took on the task to work with Enbridge to coordinate the work, completed the work on the day promised (though took a wee bit longer than anticipated), and most importantly his estimate was the same as the price charged. John, I must say, was one of the best contractors I've had the pleasure to work with.

Approximate cost of services:
$450.00
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