Constant Home Comfort

Heating & Air Conditioning
50 Mural St. Unit 11 Richmond Hill ON L4B 4K2
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Reviews for Constant Home Comfort

Average customer rating:
9.6 10 (349 reviews)

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World Peace
World Peace
0 reviews Markham, ON
6/10

Furnace and Central Air Conditioning (Lennox)

The installation of our furnace, air conditioning, humidifier and thermostat were scheduled and completed on April 14, 2021. The following was our experiences with the installation process.

Pros:
Technicians arrived on time at 10:00am
Technicians did what they can to avoid any damages to our property. EG Covered Staircases with cloths, removed shoes when necessary.
Technicians cleaned up (about 90%) after installation both inside and outside. (I have no complaints with the remaining 10%, just basic vacuum, mopping and picking up loose metals etc.)
Basic testing completed.
Lennox Furnace was quiet and running smoothly.

Cons:
Technicians did not consult with owners prior to drilling holes on wall when installing Air Conditioning brackets and exhaust pipe.
Technicians did not consult with owners about exhaust pipe direction and placement, as a result, the exhaust pipe are extended about three to four feet high above ground (slanted toward the house) and is pointing toward our neighbour, steam coming from the exhaust pipe are disturbing to us and our neighbour. Condensation and rain water can dripped back to the furnace.
It would be prudent try to meet the wish of the owners when possible.
Two questions were asked by my wife, the technician was sarcastic when answering them.

Unknown:
Lennox Air Conditioning was tested – we will find out how it works in the summer.
Cannot comment on workmanship of the installation as we are not technical. We will know in time abut the AC.
Technician did not wear a badge showing their licences. We do not know if they are fully licence or qualified HVAC technicians.

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Company Response

Dear Dennis, thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to 4168235808 with any further comments or suggestions you wish to share. Again, thank you for taking the time to review our business!

Martin D. in Etobicoke
Martin D. in Etobicoke
2 reviews Toronto, ON
10/10

Ductless AC

For 16 years I worked in the HVAC trade for 4 different companies. Sadly, none of them was Constant Home Comfort. I connected with their representative in October 2020. He patiently took the time to discuss water heaters, installation, pricing, FACTORY DISCOUNTS and REBATES (NONE of the competition I called for quotes even mentioned discounts or rebates!!). In fact, CHC was the only company available to visit my home within one week. I returned to CHC in late January, after much research on mini-split ductless AC units. Being in my contacts list, I called back. After a few phone discussions and the rep's advice, I decided to have his team install a Mitsubishi 1.5 ton in my home. No surprises, just professional and speedy work by their technicians…everything I expected. And of course, the price was right. Now I have hot water AND cool air when I want it. Here’s the kicker: increased property value far beyond the cost of the appliances. Constant Home Comfort stands as THE MODEL for how businesses should operate in Canada. My advice to those looking for the best of the best in the HVAC trade: save your time and money, call Constant Home Comfort.

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Company Response

Dear Paul, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to serving you again.

JP in Ottawa
JP in Ottawa
0 reviews Richmond Hill, ON
10/10

Excellent customer service and top-notch technician

Our Rinnai tankless h2o heater suddenly broke on a cold winter night. All service companies were closed for the day except for Constant Home Comfort. I called the Richmond Hill office for an emergency repair service. Cary quickly responded to my call and scheduled a technician. David (technician) did a very good job in fixing the problem.

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Company Response

Hi, JP

Thanks for you amazing review, looking forward to servicing you in the future. Stay safe.

Private User
Private User
Private User reviews Toronto, ON
10/10

Central Humidifier

Was having an issue with my central humidifier. Cary was very quick to respond and was able to guide me through a fix in order to avoid having the tech make a visit. Was a extremely helpful and courteous. Will definitely be calling this company for future servicing.

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Company Response

Hi, Adil

Thanks for you amazing review, looking forward to servicing you in the future. Stay safe.

Chan in Toronto
Chan in Toronto
0 reviews Toronto, ON
10/10

Fixing gas furnace inducer motor/fan rattling noise problem

Cary was very prompt in responding to my request for service. David, the technician, was very pleasant and professional. He did the inducer motor/fan replacement expeditiously and efficiently. The rattling noise problem is now fixed. As an aside, David took to our little Cocker Spaniel as soon as he entered the house. He is a pleasant fellow, to human and our four-legged friend alike.

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Company Response

Hi, Mr Chan, Thanks for your amazing review, we appreciate your business and trust, looking forward to servicing you again

Sairam
Sairam
3 reviews Whitby, ON
10/10

Furnace, AC, Tankless Water Heater with New Ductwork

After consulting around 10 to 15 HVAC companies I lost hope that I would be able to find the right company to finish the required work. Thomas Wong is the sale person who I encountered for this work. After my work experience with him if I have to decrive it in just few words then "Thomas remarkably gets the work done to the expected quality".

Next the actual HVAC technician - Lin Ye, he is a powerhouse in just two days he completely finished the following work.

1. Removed all the old HVAC systems and duct in the basement.
2. Relocated the Furnance to New location.
3. Installed all the necessary pipes and cables.
4. Prepared the New Duct from the scratch and installed it.
5. Drilled like 6 holes on the wall and perfectly installed the Furnance, AC, Tankless units exhaust pipe.
6. Disconnected the unneccsarry lines clean and professionally.
7. Wall mounted the AC condenser to the ideal spot outside my home.
8. Installed all the equipment with Smart Thermostat and Aprilaire 700 Humidifier.
9. Configured the Thermostat to best efficient and explained the same to me.
10. Cleaned the work area and cleared all the equipment without damaging anything in my home.

He truly was extremely professional, highly efficient and tremendously fast with work.

Throughout the process Thomas and Lin were the best I have ever encountered so far and I definitely recommend them.

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Company Response

Hi, Sairam Thanks for your amazing review, we appreciate your business and trust, looking forward to servicing you again

andrew in Toronto
andrew in Toronto
0 reviews Vaughan, ON
10/10

Furnace repair

Everybody I spoke to or had the pleasure of meeting was courteous , and knowledgeable. The job was done on time and on budget and they left the house as tidy as when they arrived A1. Cary is a pleasure to deal with and you can tell his people respect him and the company they represent.

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Company Response

Hi,Andrew Thanks for your amazing review, we appreciate your business and trust, looking forward to servicing you again

Sloba in Markham
Sloba in Markham
1 review Markham, ON
10/10

Absolutely amazing experience! Definitely one of the best professional home services company. I will hire CHC for all my projects! Big thank you for all you've done!

Cary from CHC gave us a quote for tankless water heater and that's how all have started. We got so much more including fantastic rebate advice and help fixing hidden problems at home. CHC folks are honest, knowledgeable high standard professionals. We will hire CHC again for all of our home improvement needs. Highly recommend!

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Company Response

Hi,Sloba Thanks for your amazing review, we appreciate your business and trust, looking forward to servicing you again

Z in North York
Z in North York
1 review Toronto, ON
10/10

They put customer first!

Unfortunately my 3-year AC stopped working in Aug. Constant Home Comfort really did an awesome job to help me to solve the problem in a timely manner. Huge thanks to the repair service manager Tina and Technician Mr. Wei who made huge efforts end to end, from investigating the issue, communicated to the manufacture and find the parts, and then made AC work perfectly again. As those AC off days were extra hot and we had seniors and babies at home, they showed super care and sympathy and did whatever they could to accelerate the process. Tina personally delivered the parts to my house in late evening just to save time for technician. And then Mr. Wei was very patient to fix all issues until late night. I feel appreciated that they really put customers first. Compared to experience of my friend who did not had their AC fixed until 2 months later with other companies, I feel lucky to have all my home bundle with Constant Home Comfort.

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Company Response

Hi,Liu Thanks for your amazing review, we appreciate your business and trust, looking forward to servicing you again

Stanley from Toronto
Stanley from Toronto
1 review Toronto, ON
10/10

Replacement of Furnace

it is another amazing experience dealing with Constant Home Comfort. I have been moving to different houses for the last 8 years and often needs to replace furnace and/or AC as the houses i moved into were like 100 years old or older. I have been choosing CHC and always satisfied with their work and prices they offered. For this house i am living now, it was about time to replace the 15 years old furnace, Cary toke the time to recommend a perfect furnace which suitable for the size and layout of my old house including pros and cons, and offered the price i can able to afford. The installation team was also as great. they were on time, and complete the job on schedule and no mess left behind. Another job well done!

1 of 1 people found this review helpful.
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Company Response

Hi, Stanley Thanks for your amazing review, we appreciate your business and trust, looking forward to servicing you again

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Constant Home Comfort

Constant Home Comfort provides professional and reliable service and installation of furnace and air conditioners in the GTA. Our strength is in matching you with available rebates depending on your location availability. Our clients may be presented with a zero down payment, high-efficiency furnace or AC installed fast + rebates as high as $5,850 depending on what we get them approved for. Call us anytime for a quick price quote and rebate eligibility.

We have local technicians at each of our locations in Toronto, London, Hamilton, Oakville, Kanata-Ottawa. 25% discount while energy rebates are available up to $6,000 for AC, Furnace, HEPA, Tankless Water Heater.

Choose from a variety of high-end brands including Lennox, American Standard, Armstrong Air and Keeprite. There are various features and upgrades for you to choose from including smart control panels! Enjoy a top of the line appliance upgrade from the low $990’s after rebates, including installation! We have a high client satisfaction as we offer exceptional service in a timely manner! We only install top of the line energy efficient products that will last you a lifetime. We will explain to you in depth about how to maximize your savings and maintain comfort all year round in your home. We are customer focused.

CATEGORIES
Heating & Air Conditioning and Solar Water Heating
PRODUCTS
High Efficiency Furnaces, Air Conditioners, Water Heater Tank & Tankless, I.A.Q products such as Humidifier, Air Cleaner, Ventilator and Thermostat, Duct work and Insulation.
SERVICES
Professional, reliable and affordable HVAC service and installation. HVAC Rebate programs available. 24/7 emergency hotline and fast service. HVAC Maintenance programs.
BRANDS
Lennox, American Standard, Armstrong Air, Keeprite, Rinnai, Navien, Johnwood, GSW, Giant, Bradford White, Rheem, Honeywell, Generalaire, Aprilaire, White-rogers, Excalibur, Atticat.
SPECIALITIES
HVAC SPECIALISTS ENERGY CONSULTANTS CERTIFIED TECHNICIANS INDOOR AIR QUALITY SPECIALISTS INSULATION SPECIALISTS 24 HOUR EMERGENCY HOTLINE FOR Q/A
WEBSITE
https://www.constanthomecomfort.com
NUMBER OF EMPLOYEES
85
PAYMENT METHOD
CHEQUE, CASH, VISA, FINANCING.
LICENSES
TSSA-GAS FILTER, ESA, REFRIGERANT LICENSE-313A
MEMBERSHIPS
HRAI,SAVEONENERGY.
LIABILITY INSURANCE
Yes
DIPLOMAS
Nate Certified
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
10 YEARS
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