Jameson Pool & Spa

Swimming Pools, Spas & Hot Tubs
2111 Dunwin Dr, Unit 2 Mississauga ON L5L 3C1
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62%

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Reviews for Jameson Pool & Spa

Average customer rating:
6.5 10 (63 reviews)

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SCF in Mississauga
SCF in Mississauga
4 reviews Mississauga, ON
0/10

Sand Filter Media Change

Hired Jameson Pools to check pressure on pool filter/system which seemed to be running high.

The " experienced " technician came and stated that the wrong filter media ( sand) was used when installed 2 yrs ago and what was needed was to change out sand filter media with a brand name media specifically for pool filters.
Technician did not look at the filter size and installed 300lbs of sand when my filter only required 250lbs of sand. Filter was leaking when backwashing and purging sand when backwashing.
Multiple calls back and forth with service manager- they don't like calls - email is their way of bouncing back and forth...!
" shoot me an email" is what the mangers VM states...
I was told sand discharging when backwashing is "normal" - haven't experienced that in 15 yrs of owning the pool.
I was also told to "tighten " the head to stop the leaking, I said that was a technicians job.
I explained to the service manager that the system was overfilled - after doing my own web research...

Another tech came out to remedy the situation and was going to "eyeball" removal of "about" 50lbs of sand...
I told him that the only way to fix the situation, IMO, was to remove all the sand and install the correct amount of sand- 250lbs...
He started to do that but only had an unbranded "pool sand" and given concern that the wrong sand could be put back in I asked him to fix the leak and have someone contact me when the pool filter sand arrived in the store, same one as used for 300lbs install.
The service order left in the mailbox stated that it was unknown when they would have the branded sand and a return date to complete the job was unknown, that is given the fact that I haven't heard back from the service manager Ida from Mississauga location I guess they figure their work complete. About 2 weeks ago.

The pressure in the system is still high and I overpaid for the extra bag of sand and haven't received a credit for that bag of sand that wasn't needed. At the very least Jameson Pools should refund the amount I paid for service work that was not fully completed with no follow-up to advise when it would be done as I have had to hire another company to complete this simple task for a pool service company who had an "experienced" technician attend.

BTW - tried to leave a google review but was unable for some reason.

Poor communication, expertise and follow-up to ensure job completion and satisfaction. Look elsewhere for pool service calls. They want the big cash - pool installation!

Approximate cost of services:
$250.00
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Private User
Private User
Private User reviews Hamilton, ON
0/10

FIXING JAMESON MISTAKES IS COSTLY!

THE POOL LINER WAS INSTALLED AND HAD DOZENS OF WRINKLES; THEY TRIED ONCE AND LEFT WITHOUT CORRECTING; THEY WERE PAID OVER $30K FOR A PATIO THAT WAS PLACED ON SCREENINGS INSTEAD OF MORTARING (CEMENTING) IN PLACE; WITHIN 1 YEAR THE STONES WERE SHIFTING AND CRACKING; I AM NOW PAYING $10'S OF THOUSANDS TO LIFT ALL THE STONES, REPLACE BROKEN ONES AND CEMENTING IN PLACE PROPERLY.
I HELD BACK ONLY A SMALL AMOUNT AND THEY DONT EVEN CALL ANYMORE FOR THE BALANCE WHICH THEY WILL NEVER SEE AS I SHOULD TAKE THEM TO SMALL CLAIMS COURT FOR ALL THE COSTLY ERRORS THEY LEFT FOR US TO FIX! I AGREE WITH ANOTHER REVIEWER WHERE THEY MENTIONED THE AGGRESSIVE COLLECTIONS TACTICS BY ONE OF JAMESON'S EMPLYEES---VERY UNPROFESSIONAL! I WOULD NEVER RECOMMEND THEM

Approximate cost of services:
$12,500,000.00
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R in Mississauga
R in Mississauga
2 reviews Mississauga, ON
1/10

Pool Reno

Awful experience. We went with Jameson Pools on a recommendation from neighbor, plus we buy supplies from their store. We expected delays and issues like with all renos, however the lack of professionalism from the project manager was excruciating. We were told story after story, the PM did not communicate details to the contractors, and then came an extensive period of time where no work was done, yet they wanted to be paid for the project. I had to withhold payment and threaten legal action until the work was done. The delays we learned later were due to overbooking, no financial consideration given for the delays, not one call back from the owner.

Again awful experience, I found them to be quite pompous with no concept of customer awareness, very disappointed and will find supplies elsewhere.

Approximate cost of services:
$50,000.00
1 of 1 people found this review helpful.
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Bob McMahon from Oakville
Bob McMahon from Oakville
3 reviews Mississauga, ON
5/10

Heater replacement and general Service- Extra cost surprise

Our pool heater was not working properly at the end of last season. We requested an inspection or referral for it to be looked at on opening April 29th. The technician simply fired it up, but did not check to see if it would actually continue to work. Once we finally arranged to have it inspected, we were told that the heater had to be replaced (after less that 5 season) Jameson was quick to quote and set a time to install the new heater and remove the old heater. The day of the service, the technician showed up but said he couldn’t install it because the gas was still connected. He did send a message to see if it could be done that day, but it could not. We were disappointed because we made arrangements to be home to ensure it got installed. Jameson did reschedule for the Monday. Installation seemed to be fine, but we were shocked to get a separate invoice for the gas connection. Nowhere on our quote did it say gas connection was an additional charge. This annoyed us tremendously. There appears to be serious issues with communication with he service department at Jameson right now.

Approximate cost of services:
$3,500.00
2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Mississauga, ON
9/10

pool liner replacement

Once we got going, a good service. Some communication problems at the beginning led to the 4 rating. We somehow got forgotten, then there continued to be some confusion. But all got rectified and things progressed smoothly. We have been using Jameson for a few years now for general service and openings and closings. We are generally very happy with their service....good people. Would recommend them without hesitation!

Approximate cost of services:
$4,000.00
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Private User
Private User
Private User reviews Burlington, ON
0/10

Awful for neighbours

They may be a great pool company, but for neighbours of the pool install, they're terrible. Digging up lawns, trailing dirt onto other properties and not cleaning up, and using driveways while leaving dirty tire tracks for owners to clean up.

Approximate cost of services:
$0.00
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Mary Kristina in Oakville
Mary Kristina in Oakville
1 review Oakville, ON
0/10

Service

Called approx. 2 weeks ago to speak to someone about coming to fix my pool heater and clean my pool filters. The receptionist had said that someone will call me within the next 24 hours ... 2 weeks later and I'm still waiting for the phone call. Absolute terrible service and should really learn on prioritizing their long time clients and making sure that those who have paid and continue to pay for their services are happy and content. When they had closed my pool they left the bottom of the pool filthy and full of leaves which led to the liner getting stained.

Approximate cost of services:
$550.00
1 of 1 people found this review helpful.
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D R in Mississauga
D R in Mississauga
1 review Mississauga, ON
8/10

Pool renovation

Complete pool reno Spring 2017, concrete deck, all plumbing etc.etc with competitive pricing.
Like any renovations, problems can arise, all resolved promptly.
Excellent crews, kudos to Chris, Supervisor const, Dave, pool tech, Jason , liner installer and the "star" behind the scenes Vi in the service department.
Very satisfied with renovation.

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Mississauga, ON
2/10

pool construction

Pool design/construction was a good process. After sales service/warranty issues, service department have been a nightmare. No one returns calls. One service person will tell you to call another service person and then the second will tell you to call the first. They do not stand behind their equipment and will tell you to call the manufacturer and deal with it on your own. If you're ok with these things, you'll probably enjoy a Jameson Pool!

Approximate cost of services:
$50,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Maged
Maged
10 reviews Mississauga, ON
10/10

Liner Installation - Pool Equipment

One of the best companies I have ever dealt with. They succeeded where others have failed. Out of many companies we have interviewed, Kevin was the only one who seemed to possess the knowledge and experience to advise us on what needs to be done to get our pool in good working order. Highly recommended!
Thank you Vi & Kevin

Approximate cost of services:
$10,000.00
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More about Jameson Pool & Spa

www. Jamesonpool. com
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