Heater replacement and general Service- Extra cost surprise
Our pool heater was not working properly at the end of last season. We requested an inspection or referral for it to be looked at on opening April 29th. The technician simply fired it up, but did not check to see if it would actually continue to work. Once we finally arranged to have it inspected, we were told that the heater had to be replaced (after less that 5 season) Jameson was quick to quote and set a time to install the new heater and remove the old heater. The day of the service, the technician showed up but said he couldn’t install it because the gas was still connected. He did send a message to see if it could be done that day, but it could not. We were disappointed because we made arrangements to be home to ensure it got installed. Jameson did reschedule for the Monday. Installation seemed to be fine, but we were shocked to get a separate invoice for the gas connection. Nowhere on our quote did it say gas connection was an additional charge. This annoyed us tremendously. There appears to be serious issues with communication with he service department at Jameson right now.
- Approximate cost of services:
- $3,500.00