Hired Jameson Pools to check pressure on pool filter/system which seemed to be running high.
The " experienced " technician came and stated that the wrong filter media ( sand) was used when installed 2 yrs ago and what was needed was to change out sand filter media with a brand name media specifically for pool filters.
Technician did not look at the filter size and installed 300lbs of sand when my filter only required 250lbs of sand. Filter was leaking when backwashing and purging sand when backwashing.
Multiple calls back and forth with service manager- they don't like calls - email is their way of bouncing back and forth...!
" shoot me an email" is what the mangers VM states...
I was told sand discharging when backwashing is "normal" - haven't experienced that in 15 yrs of owning the pool.
I was also told to "tighten " the head to stop the leaking, I said that was a technicians job.
I explained to the service manager that the system was overfilled - after doing my own web research...
Another tech came out to remedy the situation and was going to "eyeball" removal of "about" 50lbs of sand...
I told him that the only way to fix the situation, IMO, was to remove all the sand and install the correct amount of sand- 250lbs...
He started to do that but only had an unbranded "pool sand" and given concern that the wrong sand could be put back in I asked him to fix the leak and have someone contact me when the pool filter sand arrived in the store, same one as used for 300lbs install.
The service order left in the mailbox stated that it was unknown when they would have the branded sand and a return date to complete the job was unknown, that is given the fact that I haven't heard back from the service manager Ida from Mississauga location I guess they figure their work complete. About 2 weeks ago.
The pressure in the system is still high and I overpaid for the extra bag of sand and haven't received a credit for that bag of sand that wasn't needed. At the very least Jameson Pools should refund the amount I paid for service work that was not fully completed with no follow-up to advise when it would be done as I have had to hire another company to complete this simple task for a pool service company who had an "experienced" technician attend.
BTW - tried to leave a google review but was unable for some reason.
Poor communication, expertise and follow-up to ensure job completion and satisfaction. Look elsewhere for pool service calls. They want the big cash - pool installation!
- Approximate cost of services:
- $250.00