Reviews

0/10

Our pool heater stopped working at the end of last season. We thought it would have just needed service or a cleaning as we had experienced this in the past. We decided to wait until the pool opening to be the heater looked at. We were disappointed when we were told that our heater that was Less that 5 years old needed to be replaced. Now I understand why Hayward only provides 1 year of warranty. It’s because their products is poor quality. Very disappointed in he performance.

Approximate cost of services:
$3,500.00
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5/10

Our pool heater was not working properly at the end of last season. We requested an inspection or referral for it to be looked at on opening April 29th. The technician simply fired it up, but did not check to see if it would actually continue to work. Once we finally arranged to have it inspected, we were told that the heater had to be replaced (after less that 5 season) Jameson was quick to quote and set a time to install the new heater and remove the old heater. The day of the service, the technician showed up but said he couldn’t install it because the gas was still connected. He did send a message to see if it could be done that day, but it could not. We were disappointed because we made arrangements to be home to ensure it got installed. Jameson did reschedule for the Monday. Installation seemed to be fine, but we were shocked to get a separate invoice for the gas connection. Nowhere on our quote did it say gas connection was an additional charge. This annoyed us tremendously. There appears to be serious issues with communication with he service department at Jameson right now.

Approximate cost of services:
$3,500.00
2 of 2 people found this review helpful.
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3/10

Our roof was completely re-shingled November 18, 2011. Since then, we have had 2 instances where a large section of shingles need to be replaced. The first time Tops did the work (three months after) and charged us, indicating that the type of repair was a materials issue and not becasue of workmanship or installation. Our most recent issue, we had another company inspect the roof and make the repair after being told by Brian over the phone to find another company. This inspection showed poor installation of the new shingles, poor repair work for the first time Tops fixed it, and overall poor quality of materials inlcuding the workmanship, eventhough we were led to believe we were receiving upgraded shingles and underlay. Brian's response below does not address the factd that we had another company inspect the roof and indicate that the installation was not done appropriately.

Approximate cost of services:
$11,000.00
What could this company do to improve their services?
This company should realize that when poor quality work is completed, then the word will get out.
Any advice to offer fellow homeowners facing a similar project?
They should ensure that they should actually call a few references that are a few years old to determine how good of a job and what the customer service is like for maintainin the roof after that. Definitely consider using somene other than Tops Roofing.
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Company Response

Sorry to hear Bob,
However, we do not warrant shingles against wind damage. This falls under the manufacturers HIGH WIND portion of the materials warranty, were as they would reimburse you for service or repair costs. Further, shingles installed in November, typically will not seal until the following year. This was explained to you. Bob, you chose the install date, not I.
I understand you lost a few shingles in the recent high wind storm, and you argued again with me over the cost to repair. Again it was explained to you that this was the manufacturers responsibility, not mine & if you were not happy with our price or service, as a consumer you have the option to go elsewhere.
As for the shingles Bob, we did not lead you to believe anything, but instead, did provide you with a price quote inclusive of shingle options & all related literature pertaining to shingles, underlay & accessory items. I can only provide you with information Bob, it is up to you to read it, understand it, ask the questions & make an informed choice. I can tell you though, that we are no longer using this manufacturer due to problems with their shingles sealing & resulting blow offs in high wind. Our manufacturer of choice is now GAF & in the last wind storm, we had zero blow offs with their product. I would strongly advise, however, that you make a claim against IKO under their high wind warranty & have them reimburse you for any service .