Awful experience. We went with Jameson Pools on a recommendation from neighbor, plus we buy supplies from their store. We expected delays and issues like with all renos, however the lack of professionalism from the project manager was excruciating. We were told story after story, the PM did not communicate details to the contractors, and then came an extensive period of time where no work was done, yet they wanted to be paid for the project. I had to withhold payment and threaten legal action until the work was done. The delays we learned later were due to overbooking, no financial consideration given for the delays, not one call back from the owner.
Again awful experience, I found them to be quite pompous with no concept of customer awareness, very disappointed and will find supplies elsewhere.
- Approximate cost of services:
- $50,000.00