Irpinia Kitchens

Kitchen & Bathroom - Cabinets & Design
Toronto ON M4S
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Reviews for Irpinia Kitchens

Average customer rating:
8.3 10 (32 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Kitchen updated to fit Miele Coffee machine

Worst company ever. Wanted to charge 14k to replace two shelves and extend a gable so we could install a coffee machine. Minor stuff! They then expected us to do all the removal of the old shelves. Once we saw the quote for the little they were doing we said forget it. They kept our deposit ($1200) for 5 minutes worth of work (measuring) then said too bad on your deposit you signed a waver. These guys are brutal and rude. Avoid a all costs.

Approximate cost of services:
$1,200.00
1 of 1 people found this review helpful.
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Patsy Telpner from Toronto
Patsy Telpner from Toronto
4 reviews Toronto, ON
10/10

Restoring cabinets that I have had for 30 years

We bought our house 31 years ago after it had been completely renovated. We moved from Winnipeg and so we were not familiar with the trades etc.
Our Irpinia kitchen had beautiful white cabinets which are perfect today. Recently there were some issues with hinges, and drawers that had loosened and broken with lots of us.
I called customer service, spoke to Jay Alvarado, who took my issues and immediately took care of them. He first sent me new hinges but I was not comfortable installing them. IN the end he sent a service rep and he repaired and fixed what needed and my kitchen looks brand new.
Even took the four small drawers back to the factory to be repaired and covers replaced. Thank you so much Irpinia Kitchens

Approximate cost of services:
$185.00
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10/10

Mater Ensuit Renovation

I just wanted to let you know that I received impeccable customer service by Stefanie! I knew what I wanted but wasn't able to find it ready-made and I was frustrated. A friend suggested I tried Irpinia. After explaining to Stefanie what I was looking for, in less than 5 minutes she showed me wonderful materials and details and it was love at first sight!
She made a sketch. Since the product was being custom made I had to wait few weeks for the vanity to be ready. The wait was well worth it and the finished product was exactly what I was looking for.
Stephanie was exceptionally helpful, prompt, and has excellent attention to detail! Irpinia craftsmanship is evident in the end result.

Approximate cost of services:
$5,000.00
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Company Response

Thank you for your message! Stefanie is an amazing talent and part of an amazing team of designers. We are very pleased that you had such a wonderful experience.

Paul Vine in North Vancouver
Paul Vine in North Vancouver
1 review Vancouver, BC
4/10

282 days without a kitchen without any fix in sight

Update March 27 2019: Review pending the completion of our high end kitchen that was due end of January 2018.
We look forward to posting and honest documented review once we received the Kitchen we paid for.

Review has 1 previous version
Approximate cost of services:
$66,000.00
1 of 1 people found this review helpful.
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Company Response

This is an ongoing project and we look forward to an amicable completion.

Private User
Private User
Private User reviews Toronto, ON
2/10

Kitchen and Ensuites throughout home

We purchased a new home in which Irpinia was the company used by our builder. Although the price to upgrade our Kitchen cabinets was far beyond what we would pay to replace our kitchen after closing, we decided to upgrade through our builder trusting the company's fine reputation. Sadly, we paid over $80k only to be left with a very disappointing and frustrating experience. Some of our issues are cabinet panels not matching, cabinet finish marks, scratches, dents, and chips easily. Some panels are warping and inconsistent staining noted. Designer glass inserts scratched and pitted. The owner came out to view our concerns and assured us he would resolve the issues. Over a year later and only some minor issues have been addressed. Terrible customer service. Company has changed ownership and is clearly not being operated with the same high standards. We are presently dealing with Tarion to address all outstanding issues.

Approximate cost of services:
$80.00
2 of 2 people found this review helpful.
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Company Response

We always review and address all customer concerns with the utmost importance and treat every issue with the highest standards in customer service. Our company made many visits to this site after completing the kitchen installation and receiving a signed completion certificate from the customer. We completed every warrantable service swiftly, however were asked by the customer repeatedly to return to site to rectify non-warrantable issues. Out of goodwill we attempted to rectify several of these issues that were perfectly within highly acceptable standards, however after almost a year of servicing this customer's requests, we could not continue to repair non-warrantable services out of good will. We are genuinely disconcerted that this customer did not have a better experience with us, however we always try to put our customers first and stand behind our actions and our company values.

Private User
Private User
Private User reviews Toronto, ON
8/10

Bathroom counter and cupboard

Joanna was a pleasure to work with and the final product was as planned and well manufactured and installed. Internal communications within the company could be better. Overall happy customer.

Approximate cost of services:
$15,000.00
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Company Response

Thank you for your review! And thanks for the feedback. We are always looking to improve in every aspect of our business. Thank you for choosing Irpinia!

Vivian & Nick in Old Toronto
Vivian & Nick in Old Toronto
1 review Toronto, ON
10/10

Wall unit cabinet

Very happy with Irpinia. Ami K was wonderful. She met all of our needs even for a small wall unit. The service from start to finish was spectacular. Thank you Irpinia!!!!

Approximate cost of services:
$0.00
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Company Response

Thank you Vivian and Nick for this wonderful note! We are always striving to create the best customer experience possible. Thanks again for working with us.

Suzanne in Mississauga
Suzanne in Mississauga
1 review Mississauga, ON
10/10

Condo Kitchen Renovation

Irpinia designers created a beautiful plan for a kitchen/pantry for my condo. I received excellent priority service on a tight time line. The designer spent many hours developing and reviewing plans, adjusting to my preferences. The final product was a stunning, modern, ergonomically functional kitchen, with custom installed appliances. The installation and warranty service are excellent. My kitchen looks as beautiful 4 years later as the day it was installed!

Approximate cost of services:
$60,000.00
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Company Response

Hi Suzanne! Thank you so much for your review. Trend-setting design, high-quality products, on-time delivery, and providing an overall excellent customer experience are what we value most at Irpinia. We are so happy that you had such a wonderful experience from start to finish.

Anthony from Toronto
Anthony from Toronto
5 reviews Toronto, ON
10/10

Kitchen & Bath reno

We used Irpinia for our kitchen and bathroom renovations and were completely satisfied with their work from start to finish. Lynn was fantastic at helping us with the project design down to the last detail. The quality and finish of our cabinets was exceptional. They have highly experienced installers which is very important. We were especially impressed by the level of customer service after the installation. Overall, a highly professional company to deal with and we were very pleased with the experience. We would highly recommend Irpinia.

Approximate cost of services:
$0.00
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Company Response

Hi Anthony! Thank you for this review! Our designers are some of the best in the world, and when they are recognized by our customers, there is no better honor. We hope you enjoy your space for years to come.

Private User
Private User
Private User reviews Toronto, ON
10/10

Kitchen Renovation

Worked with Lynn... her spacial awareness and use of complimenting colours turned our kitchen into an absolutely wonderful and elegant location complimented with a stunning island piece.

The old saying "you pay for what you get" really applies here. You get quality, delivery and excellent installation. There is no nickel and diming and any issue is resolved without the old "it will cost more".

Highly recommended!

Approximate cost of services:
$40,000.00
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Company Response

Thank you for your glowing review! We make sure that we go all the way for our customers and make sure that the finished product is as high quality as possible. Thank you for sharing our passion. We wish you the very best!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Irpinia Kitchens

Irpinia Kitchens has been recognized since 1960 as North America's premium luxury brand in custom cabinetry and mill-work manufacturing. Irpinia is known for exceptional customer service, on-time delivery and for manufacturing consistent, high quality product, with the fewest deficiencies in the market. Irpinia Kitchens focuses on being on the forefront ...
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