Gem Windows and Doors

Windows & Doors Installation & Service
1590 The Queensway Toronto ON M8Z 1V1
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87%

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Reviews by rating (past 12 months)
Best of Award '22 winner 2 timesBest of Award '22winner 2 times

Reviews for Gem Windows and Doors

Average customer rating:
8.7 10 (399 reviews)

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Ann and Michael
Ann and Michael
1 review Toronto, ON
10/10

Storm Window Replacement

Just had two storm windows replaced in our 80 year old house. The experience with GEM was fabulous. Upon first inquiry, we received a follow up call the next day and an initial assessment made the following week. Waiting for installation was a little long, but understandable due to COVID. Communication was always swift and pleasant. Installation was a breeze. Great all round service.

Approximate cost of services:
$1,200.00
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Company Response

Hi Ann and Michael,

Thank you for posting this review, GEM takes pride in all our products and installations we do for your customer, you are correct that these are particularly challenging times and at a very busy time of year. GEM will always endeavor to provide expert, professional and timely service to all our customers and as we have for the past 60 years, GEM will always stand behind the products we sell and work we do. Thank you for your business.

AsifH in Ottawa
AsifH in Ottawa
5 reviews Toronto, ON
5/10

Entire Home Window and Door Replacements

We had all of our windows and doors replaced. It started off as a great experience but has been quite frustrating more recently.

We dealt with Paul in sales in January this year. Paul was professional and courteous. Installation went well. Joe (installer) was an expert, experienced, and a pleasure to work with. The installation was in early June. However, the wrong front door was delivered. We were told that it would be a few weeks for the correct door to come as the manufacturer is usually quick when a mistake is made. However, we waited 3 months and never heard anything from GEM until we reached out to them and they seemed surprised we didn't have our door. This was disappointing as it showed a lack of follow-up on their part.

The manufacturer came and provided a door, but this door had damage. We are not 4 months past installation and still do not have the door we purchased. GEM is not one to follow through, so we have to take the initiative to reach out to the company for updates, but haven't been satisfied in GEM's ability to complete the job.

Overall, I would say that the front end of the experience is excellent, but not sure it is worth it in the end if we don't even get what we paid for. I don't think I would use GEM again in the future - when you spend this much for a major job, you would expect a company to follow through and complete the job.

Approximate cost of services:
$21,700.00
1 of 1 people found this review helpful.
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Company Response

Thank you for sharing your feedback regarding our service, we are sorry your experience did not meet your expectations, for 60 years GEM has endeavoured to attain 100% customer satisfaction and we are proud to say that in the vast majority of cases have been able to do so, but in these rare occasions when we do not, we take customer feedback very seriously and make every reasonable effort to rectify any dissatisfaction.Please accept our sincere appology

Michele in Toronto
Michele in Toronto
2 reviews Toronto, ON
10/10

Replacement windows for entire house

We are extremely happy with our new windows. The service you provided from beginning to end was excellent. The finished product is well made and beautiful.
Most jobs go smoothly but when we had a challenge to overcome your determination to get it done and your professionalism were both outstanding.
We would be very happy to recommend you and be a reference.

Approximate cost of services:
$12,000.00
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Company Response

Michele,
Thank you for the kind review it is thanks to customers like yourself that have been in business for almost 60 years. We are not perfect, but we are determined in ensuring that our customers are happy with the results. With quality product and exceptional install teams GEM is ready to take on most challenges. We are glad to hear how happy you are with your windows.

Henry in Kanata
Henry in Kanata
1 review Ottawa, ON
10/10

Door Latch replacement

Gem had replaced my front and back doors back in 2006. Recently the latch on the front door snapped. I called Gem to see if this could be fixed or if I had to replace the entire door hardware. Its been 14 years since these doors were installed. Gem called me and asked that I send them a picture of the hardware and the snapped latch which I did. Upon review they contacted me and provided me with a replacement part free of charge. Great service and I am very happy I initially chose Gem. I fully recommend them.

Approximate cost of services:
$0.00
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Company Response

Henry,
Thank you for the kind review, we are always happy to hear from our customers. Providing on going service to our customer, even 14 years later, is one of the many reasons that GEM is still in businesses since 1961.

Thank you for the lovely recommendation.

Jacqueline  from Etobicoke
Jacqueline from Etobicoke
3 reviews Toronto, ON
10/10

Prompt reply to request for part

I contacted Gem Windows & Doors for replacement crank handles for two sets of windows that they had installed a few years ago. Jim Christopoulos looked after it immediately and supplied exactly what I needed, at no cost. The windows are in great shape, but often opened, so I am very pleased to have them working and looking great again. All of our replacement windows and doors have come from Gem.....great quality and great value.

Approximate cost of services:
$0.00
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Company Response

Hello Jacqueline, thank you for the great review. We are glad to have been able to help you. GEM has been in business for almost 60 years and we stand behind all the products we sell and the installations we do and will continue to do so for all our customers.

Patrick Longhurst in Etobicoke
Patrick Longhurst in Etobicoke
0 reviews Toronto, ON
10/10

Helping me out with a minor problem

GEM installed a number of windows for us back in 2015 and they have been great. When a small piece of window hardware broke recently, I felt very comfortable in contacting Jim Christopoulos. He was able to find the right piece for me and I picked it up today from the reception desk - no charge. That is amazing service. Thank you Jim. Patrick Longhurst

Approximate cost of services:
$0.00
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Company Response

Patrick,
Thank you for taking the time to write the review. Happy to hear that we were able to get that part for you so quickly. We have been in business since 1961 and will continue to provide service to our customers.

Private User
Private User
Private User reviews Caledon, ON
0/10

front and back doors

DO NOT SPEND YOUR HARD EARNED MONEY HERE PEOPLE
I am writing to express my total frustration, anger and disappointment at Gem Windows. 2 years ago we paid 12,000 for a front door and back door with retractable screen. The front door was fine, its the back door that we have had ongoing issues with. The first install of the back door was done so poorly that the installer had to mount a quarter round at the top to fill in a very noticeable gap..not impressed. After finding scratches (that were covered up btw) and other manufacturing defects, the door was finally replaced the following summer. but again the door was not installed properly. I have followed up numerous times/sent photos had another onsite meeting with both GEM and the manufacturer at the beginning of this year (before the covid 19 thing) and everyone agreed something was wrong with the door...i agreed to wait until warmer to address this again. well guess what? The gentlemen i was dealing with at GEM retired and NO ONE TOLD ME and of course no one knows anything over there ...on top of that no one returns my phone call. their customer service sucks..i am filing a complaint with anyone that will listen.

Approximate cost of services:
$12,000.00
2 of 2 people found this review helpful.
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Luis in Mississauga
Luis in Mississauga
0 reviews Mississauga, ON
8/10

Window and Door Replacement

4 Star Rating:
Professionally installed and on time, 3 stars plus a bonus star to Tas for trying her best to accommodate her client's best interests. I went from white frame to black frame, the windows look great.

Approximate cost of services:
$37,000.00
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Company Response

Luis,
Thank you for taking the time to write this review. Tas goes above and beyond her her customers.

Juliet Morganti from Toronto
Juliet Morganti from Toronto
2 reviews Toronto, ON
10/10

New Window

I have worked with GEM Windows previously in providing a window solution for our home. I'm always very please with the results and the experience and this time was no exception. A front facing window needed replacing and I was very impressed by the quick response for a quote as well as the suggestions made for the window solution. Although it was a long wait because they were so busy, GEM managed my delivery expectations so that I wasn't anxious. The new window was installed today and the installers were fast, efficient and kind. They took the time to ensure I knew how to work the window and it looks great! Thank you!

Approximate cost of services:
$1,200.00
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Company Response

Thank Grant, for the kind words. We hate delays as much as our customers. We know that rescheduling can be a costly inconvenience for you as well as GEM. Unfortunately, sometimes there are good reasons for a delay and we try to work closely with our customers to minimize any pain. I'm glad we were successful with you!

Grant in Toronto
Grant in Toronto
1 review Toronto, ON
10/10

Sliding doors

The guys at Gem did an amazing job,couldn’t do the job on the day they said but called and rescheduled it do to weather.They called again apologizing about delay and gave me a 200 dollar discount.I will be calling them back for future work.Very satisfied.

Approximate cost of services:
$3,200.00
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Company Response

Thank Grant, for the kind words. We hate delays as much as our customers. We know that rescheduling can be a costly inconvenience for you as well as GEM. Unfortunately, sometimes there are good reasons for a delay and we try to work closely with our customers to minimize any pain. I'm glad we were successful with you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Gem Windows and Doors

Gem Windows and Doors is Toronto's oldest and most trusted window and door retailer, serving South Western Ontario for over 55 years! Our showroom is designed to offer our customers choices from a wide range of window and door products. We specialize in custom window design and fabrication. We source windows worldwide to meet our customer’s requirements.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Today’s vinyl windows are high-tech, ENERGY STAR approved, double and triple glazed, painted with a host of accessories such as brick moulds and interior jambs. Aluminum windows are efficient and thermally broken. They have found their way back to residential homes, in addition to commercial uses. Of course, GEM can also supply wood windows and fiberglass windows. Hybrid windows can be either aluminum clad wood or vinyl or even wood-vinyl composites. GEM is now a distributor for Mastergrain Fiberglass Doors, the leading fiberglass residential entry door. Of course, we carry complete packages of insulated steel doors and wood doors. Don’t forget our fire rated products and commercial doors! Modern homes are utilizing doors that could be considered walls! Lift and Slide Doors can be built in sizes only dreamed about, as can Bi-fold doors and multi-track stacking doors. We must not leave out a full complement of patio doors which GEM offers! A great door requires a great screen and GEM has the pleated retractable and roll-away screens you need. GEM has storm doors to meet your custom as well as standard requirements. Quality Window coverings include a host of blind and shade styles. These are not only the hand operated types but include both hard-wired and solar powered units that raise and lower at the push of a button. GEM also offers interior partitions, interior doors, shower enclosures and glass enclosures inside your home. GEM can manufacture and install railing, canopies, solariums and porch enclosures!
SERVICES
Come to GEM for the best selection for window and door sales and installation. We are fabricators of aluminum windows and sub-fabricator of selected products. We can provide your custom products for new construction and renovation.
BRANDS
Our brands include Pella, Armor, NanaWall, Cardinal Glass, Royal Plastics, Energi, Synergy, Spartan, Windspec, Everlast, Old Castle Glass, Emtek, EntryGuard, Dorplex, Palma, Sunview, Novatech, Mastergain, GEM Transitional and GEM Contemporary. These cover the full range of styles such as modern, traditional, transitional, new constructions, custom, renovation and urban.
STYLES
GEM is able to provide all the architectural and construction styles you require. We carry modern windows and doors. Traditional will always have a place. Transitional products bridge the gap between modern and traditional.
SPECIALITIES
GEM is your one-stop problem solver. Is it getting noisy when you want to sleep? We are experts at soundproofing windows to reduce sound transfer into your home. We invite you to visit our showroom to speak to our professional sales team, to learn more about our high quality custom products.
WEBSITE
http://www.gemwindows.com
YEAR ESTABLISHED
1961
NUMBER OF EMPLOYEES
15
RETURN POLICY
All products made to order
PAYMENT METHOD
Cash, Cheque, Visa, Mastercard, and Financing Available
LICENSES
GEM is a licensed contractor and maintains a manufacturing license. We are WSIB participants, member
MEMBERSHIPS
SAWDAC, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Manufacture Warranty plus 5 years of GEM installation
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.