Reviews

10/10

One of the latches on my storm door window recently broke and I did not know how to go about fixing it. Jim from the service department, was very helpful and assured me that the broken latch could be replaced and that he had the replacement part in stock. I Decided to make the attempt to replace the broken latch myself, so I met with Jim in the showroom where he took the time to show me how to replace it. Following Jim's instructions, I was able to successfully replace the broken latch on my storm door window. Thank you Jim and Melissa for your help.

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Company Response

Thank you so much for your review, Christopher. We really appreciate you taking the time out to share your experience with us — we agree, Jim and Melissa are truly a gem to have on our team! We count ourselves lucky for customers like you and look forward to working with you again in the future!

10/10

I am happy with the work the Installers did, considering the cold weather, they did an excellent job. I found the office staff courteous and pleasant. I had used GEM in the past to replace other windows and in both instances I was satisfied with their products and service.

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