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Geek Squad

Computer Repairs and Support
491 Eglinton Ave W Toronto ON M5N 1A7
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35%

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Reviews by rating (past 12 months)

Reviews for Geek Squad

Average customer rating:
2.3 10 (48 reviews)

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Private User
Private User
Private User reviews Montreal, QC
0/10

Mobile

My phone has a problems.it's manufacture problems.the screen has scratch.the battery is emptying very fast.they said that they will take my phone and tell me the answer after 5 days.i can't wait that long.so I'm paying 13$monthly for nothing,and worst costumer service ever

Approximate cost of services:
$13.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

Computer Service

I signed up for computer servicing for a year at $14.95/mo. THEY NEVER ANSWER THEIR PHONE !!!! WAIT FOREVER AND THEN GIVE UP! Don't waste your money on this non-service.

Approximate cost of services:
$14.95
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Private User
Private User
Private User reviews Toronto, ON
0/10

Phone

I have never actually had to deal with a company that has no process or procedures. They had tried to ship the phone and apparently it was the wrong address (it really was not) . After 8 Plus weeks (lost count) we are still dealing with them. Requested for a manager to call me back , after 10 days still waiting. How unorganized are you guys ? need to change your customer service manager ASAP !

Approximate cost of services:
$100.00
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Lise in Toronto
Lise in Toronto
1 review Arnprior, ON
0/10

Ridiculous !

I bought an iPhone 5 1.5 years ago and got sucked in to buy the Geek Squad warranty at $14.95.... In June 2016 Istarted having issues with my phone, I contacted Qeek Squad to get a replacement phone. I had to put $565 on my credit card to ensure I was sending my phone back. It took one month to get the replacement phone, and that was after we called 3 times to enquirer where was my phone. The phone they sent me was a refurbished phone, which had issues, can't connect the bluetooth to my vehicle and the microphone doesn't work. We contacted them back, they want an other $565 to sent me an other one + they also need a credit card on file just in case the phone I gave to sent back get damaged.

Took them 5 days to called us back after we requested that a manager contact us, they told us will be contacted within 36 hrs ! And it didn't do nothing.

Stay away from geek squad, they only want your $14.95 a month !

Approximate cost of services:
$565.00
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overwest in Campbell River
overwest in Campbell River
1 review Campbell River, BC
0/10

Cellphone protection

I purchased an iPhone and signed up for geeksquad protection instead of Applecare as (at the time) of purchase, I pay 15/mo. It has been a complete NIGHTMARE since day one. Not only have they double billed me for 5 months which I have yet to receive back (nightmare in itself), now that i want to utilize the insurance as the phone is broken, the insurance changed the policy and on top of the 15/mo, but there is a 100 deductible. Although there is a Geeksquad location half hour away, they will not help you, look at the phone or fix/replace it AS promised when i bought the insurance (whole reason i chose this insurance over Applecare was the no hassle gaurantee), the Customer Service ppl were nice, but when they transferred me to the 'claims' dept, the rep named 'justin' was very rude, would not let me talk to anyone else and terminated the call. I don't understand how they can justify changing your policy to begin with, having an outlet with a rep who is not allowed to help you, having very rude telephone claims reps (bad customer service), and having to wait weeks for a working phone when they said it would take 3-5 days to send you a phone :-{ I would not recommend purchasing Geeksquad to anybody. Applecare is not only cheaper, they stand behind their insurance.

Approximate cost of services:
$350.00
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Paul Cheema in Etobicoke
Paul Cheema in Etobicoke
3 reviews Mississauga, ON
0/10

DON'T BUY SERVICE PLANS! Total rip off.

My Acer Desktop wouldn't boot nor it will let me go into BIOS to change the booting sequence. All work got stuck.

I had to go to Best Buy's Geek Squad as I had purchased 4 years warranty on the system and it was still good till 2017.

They took two weeks and called me to pick up. After all delivery papers were done, I just asked him to run it for once for my satisfaction.

It didn't boot and it was the same way as I had left with them two weeks ago. The service letter said they replaced the hard drive and tested it for 4 hours.

I am totally disappointed. Now another week has passed and the system still hasn't been delivered to their service location.

I am angry as hell. DON'T BUY SERVICE PLANS.

Approximate cost of services:
$179.00
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Private User
Private User
Private User reviews Calgary, AB
0/10

Call Centre

Whenever you call customer service, it is the longest wait time you will ever experience.

I tried chatting with them to get general information but they would redirect you to contact the number.

I pay $13 month for this but service isn't worth it.

Approximate cost of services:
$12.99
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Allen in Kitchener
Allen in Kitchener
1 review Kitchener, ON
0/10

Geek Squad-Laptop Repair-DO NOT USE THE GEEK SQUAD

I really want to give them negative stars, this will not let me post without giving them at least one star. I would love to give them a -(that's minus)5 Starts -Can I give a review of the Geek Squad and Best Buy any less. I brought my laptop there about 3 months ago to have my keyboard replaced. Paid them $150 upfront. I showed up three weeks later to see if it was complete. One of their service reps tell me that they called my cellphone 3x and they told me what the problem was with my keyboard. Well, i showed him my cellphone with no messages and a log without any of their numbers. He straight out was dishonest to me, repeatedly. He then wanted another $100 from me because he said they had diagnosed the problem as a keyboard issue(which i already knew and had paid for 3 weeks prior). More dishonesty and absolute frustration. After he finally agreed that the Geek Squad was wrong and would repair it for the original $150 I paid for it. I show up a month later as i never got a call saying that it was complete. And don't ever try to call to Best Buy or the Geek Squad because unless you want to wait 30 minutes, you will never get through on the telephone. I go into the place and they need to do something else on the computer. More frustration! They tell me that they will ship my laptop to me once their done with my laptop in a couple of days. The Geek Squad guy double checked my address and i left the store again! One more month later i call them to see what happened. The girl on the line tells me they shipped it and Canada Post returned it to them. Well another unbelievable untruth, we all know that Canada Post leaves notices if they cant deliver it. I asked for a tracking number and they couldn't give me one. Its now one more month and I decided to spend the half hour getting through to someone. I get through and finally speak with someone who tells me that it was shipped by their courier who they use ALL OF THE TIME which is UPS(shock not Canada Post like the last untruth i heard from the Geek Squad). It was shipped on March 16, 2016 and returned unknown address. I tell the person that i need to speak to a manager. After another 15 minutes waiting on the phone I get to speak with Joey. I tell him that i need for one of his guys to now personally deliver my laptop to me. He double checks for the 10th time that they have my address correct(which they have always had correct) and says he will call me back later today to setup a good time to have one of his guys come by on Monday April 18, 2016. Well...we will see if Joey can finally get my laptop to me. My experience with the Geek Squad and Best Buy on Fairway Road in Kitchener Ontario has been horrendous to say the least! If anyone else finds themselves in a similar fashion with this store I can only suggest you call them and demand to speak with the store manager. DO NOT USE THE GEEK SQUAD!

Approximate cost of services:
$170.00
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Laura in
Laura in
1 review Winnipeg, MB
0/10

The Worst

Dropped offmy almost dead MacBook Air. Paid for diagnostic and back up of files and email. Over a week later, told we needed a new motherboard and battery for $1100. Decided to buy a new laptop. Asus brand. Of $179 +tx for install of our old pics music etc. We're called to pick up laptop and wait 49 mins as they were busy with other customers. They forgot to install Microsoft. Wait 15 mins and go home. Get home, out pics and emails aren't there. Try to call 3x no answer. Drive there, explain situation, sales guy apologizes and says he will personally get the pics and emails, will be ready early the next day. Don't hear from them the next day and drive there after work as I called 3x and left a message-n call. Get there, it's not ready. They finish it quickly and out emails aren't able to me moved and they act like I'm clueless because I didn't know that Outlook isn't compatible and they can't save the email. I say to the The "geek" that my laptop was a Apple and they should've been able to tell me that first before I paid to have data saved and then migrated. The man I dealt with was apologetic and did refund the second fee of $179+tax. The next day, we returned the laptop after backing it up ourselves. Going to Apple, getting another Mac Air-might be pricier but the service outstanding!!! Never going to Best Buy or Geek squad again. Whatever money I would've "saved" I spent in time, energy and stress. Not Worth It!

Approximate cost of services:
$400.00
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chris in Toronto
chris in Toronto
1 review Toronto, ON
2/10

iPhone 6 support

I Paid $15/month for iPhone protection plan for the past 1 1/2 years. i had a very simple port charging issue that could have been fixed in about 10 minutes at a retail store. As there is no place to have a phone fixed in Toronto, i opted for the "advanced" replacement. they charged me $920 deposit (until they receive my original back) and sent a new phone. the new phone was also defective and are now charging me an additional $920 deposit for another new phone until they get this one back.

Terrible service - i plan to cancel this once all the deposits are off my card.

Approximate cost of services:
$15.00
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