Allen in Kitchener

I really want to give them negative stars, this will not let me post without giving them at least one star. I would love to give them a -(that's minus)5 Starts -Can I give a review of the Geek Squad and Best Buy any less. I brought my laptop there about 3 months ago to have my keyboard replaced. Paid them $150 upfront. I showed up three weeks later to see if it was complete. One of their service reps tell me that they called my cellphone 3x and they told me what the problem was with my keyboard. Well, i showed him my cellphone with no messages and a log without any of their numbers. He straight out was dishonest to me, repeatedly. He then wanted another $100 from me because he said they had diagnosed the problem as a keyboard issue(which i already knew and had paid for 3 weeks prior). More dishonesty and absolute frustration. After he finally agreed that the Geek Squad was wrong and would repair it for the original $150 I paid for it. I show up a month later as i never got a call saying that it was complete. And don't ever try to call to Best Buy or the Geek Squad because unless you want to wait 30 minutes, you will never get through on the telephone. I go into the place and they need to do something else on the computer. More frustration! They tell me that they will ship my laptop to me once their done with my laptop in a couple of days. The Geek Squad guy double checked my address and i left the store again! One more month later i call them to see what happened. The girl on the line tells me they shipped it and Canada Post returned it to them. Well another unbelievable untruth, we all know that Canada Post leaves notices if they cant deliver it. I asked for a tracking number and they couldn't give me one. Its now one more month and I decided to spend the half hour getting through to someone. I get through and finally speak with someone who tells me that it was shipped by their courier who they use ALL OF THE TIME which is UPS(shock not Canada Post like the last untruth i heard from the Geek Squad). It was shipped on March 16, 2016 and returned unknown address. I tell the person that i need to speak to a manager. After another 15 minutes waiting on the phone I get to speak with Joey. I tell him that i need for one of his guys to now personally deliver my laptop to me. He double checks for the 10th time that they have my address correct(which they have always had correct) and says he will call me back later today to setup a good time to have one of his guys come by on Monday April 18, 2016. Well...we will see if Joey can finally get my laptop to me. My experience with the Geek Squad and Best Buy on Fairway Road in Kitchener Ontario has been horrendous to say the least! If anyone else finds themselves in a similar fashion with this store I can only suggest you call them and demand to speak with the store manager. DO NOT USE THE GEEK SQUAD!