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Geek Squad

Computer Repairs and Support
491 Eglinton Ave W Toronto ON M5N 1A7
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35%

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Reviews for Geek Squad

Average customer rating:
2.3 10 (48 reviews)

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Dominicingrid1 in Calgary
Dominicingrid1 in Calgary
1 review Calgary, AB
0/10

Terrible

After changing the price from what Best buy quoted us, replacing a phone because of broken screen phone, then getting a defective one back from them, and now wanting to charge me $200 for a false claim, and Still no refund of $800 for a deposit they needed????!!!

Approximate cost of services:
$800.00
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Jackie Cook in Toronto
Jackie Cook in Toronto
1 review Toronto, ON
0/10

Can't cancel account

After spending more than two hours on the phone over the past three months, I have still not received assurance that my accounts are cancelled or that I'll be receiving any refund. For some reason, they seem unable to locate one of my accounts. The second, I had specifically requested cancelled two months ago and I continue to be charged for both. A third account was set up when I purchased a hard drive . I have no recollection of signing up for this account. This one I have managed to cancel, but not before paying more than 300 dollars over the period of a year during which time I tried twice to cancel it.

Approximate cost of services:
$1,281.00
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Jasma in Toronto
Jasma in Toronto
1 review Toronto, ON
0/10

Customer Service

I called in to cancel my membership after very low use and my experience with the customer service call centre was atrocious. Every person I spoke to had a poor attitude, and seemed disinterested in helping me. I was passed to multiple people who refused to help me and continued to pass me to different departments. I was hung up on 3 times by 3 different agents. I spoke to a supervisor named Natalia who passed me off to yet another department, which was followed by an agent named Rose who literally hung up the phone on me as I was asking for her Employee ID number, preceding by her telling me to "have a nice day".

Approximate cost of services:
$30.00
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Sandra in Windsor
Sandra in Windsor
1 review Windsor, ON
0/10

protection plan

do not buy their protection plan, they charge your credit card even after you cancel. the agents were not helpful, the supervisor named natalia was horrible will never ever buy or be associated with them again.

Approximate cost of services:
$1,000.00
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NotaHappyCustomer in
NotaHappyCustomer in
1 review , ON
8/10

Install Wall mount for TV

I just modified the star ratings from 1 to 4 because I went into the Kanata Best Buy on Wednesday and spoke to a manager who arranged for the installation to happen Thursday. The 2 agents - Caleb and Erik did a wonderful job. Geek Squad Ottawa would have gotten 5 stars except for what I described below.
On April 26th we made arrangements for the GeekSquad to install a wall mount for our TV on May 10th between 1&5 pm. At approx. 4:30 I called the Geek Squad in the store where we bought the mounting bracket and were told that they couldn't tell me anything but to call the 1 800 number.
I called that number at about 4:45 and the woman who answered said she would call the agent assigned and put me on hold while she contacted him. The call dropped after about 10 minutes. I assumed that she would call me back because she had asked for the number. Sometime after 5 pm I called again and got a different person who looked at my file and said that there was a note on it that our service had to be rescheduled! The earliest date for reschedule was May 25th almost a full month after we first arranged for the service.
The lack of communication and the total lack of service has made me very angry. I will be going into the Best Buy store that we have been using for our purchases and cancel the GSHM plan as well as the computer service plan (more than $50 per month!) and unless they can do something for us I will probably not shop at Best Buy again.
Very disappointed and angry!

Review has 1 previous version
Approximate cost of services:
$49.95
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Mario in Calgary
Mario in Calgary
1 review Calgary, AB
0/10

Extended Warranty on HP Laptop

I bought an HP laptop from Best Buy in 2015 and bought the extended warranty from Geek Squad for 2 years. They said it would cover EVERYTHING. The laptop suddenly overheated a few days ago for no reason and it is now unable to start, it only displays an error message when starting. From a test I could perform on the laptop it looks like the hard drive is damaged, I called the Geek Squad phone number and they said that I'm still covered for 3 more months and that I can bring in the laptop for repair.

I brought the laptop to the Geek Squad and they performed a diagnostic and called me and said that because the laptop has two scratches on the sides that maybe that started the hardware problem. I told them that the scratches occurred months ago and the laptop was working fine until it suddenly overheated. It is obvious that the scratches have nothing to do with the hardware failure. But they voided the warranty because of that and now they wont repair the laptop under warranty.

Approximate cost of services:
$200.00
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frakie in Toronto
frakie in Toronto
1 review Gatineau, QC
0/10

Laughable service. Just ridiculous.

$13+TX every month, and you get a $200 deductible and service fee. From all practical point of view, you'd just better buy a new phone, it'd be less expensive and less annoying. Get a hold of these guys to get a claim served is really a problem, as factually they don't want to serve you.

Approximate cost of services:
$15.00
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Raymond from Calgary
Raymond from Calgary
4 reviews Calgary, AB
0/10

Avoid GEEK SQUAD!!!

I purchased my laptop from Best Buy and have been talked into buying full warranty coverage for 3 years with Geek Squad for extra ~150$. The screen on the laptop died in about a year and a half and I brought it to BustBuy - Geek Squad service desk expecting free warranty service. The young fellow, who presented himself as a service manager, started inspecting the problem by looking at the bottom panel of the laptop and even before plugging in and powering on the laptop to investigate the actual issue declared that some of the screws on the bottom were missing, the laptop has been tampered and all the services are chargeable since now. As I am the only user of the laptop, I definitely know that I never opened the laptop - what would be the point, when I paid for 3 year full coverage? The screws by the hinges loosened and got lost because of the pure design of the chassis of the laptop as they constant stress when the screen is being opened and closed. When after some quarrel with the manager, I refused to go with any paid repairs, they had an intention to charge me the diagnostic fee - that was overall rip off. As a result I did not pay any fees, lost the remaining 1.5 years of my "full coverage" and was lucky to grab my laptop and leave the store.
Result: being 20+ years of computer professional, I purchased a new screen for the laptop ($70 including shipment), replaced it, picked the missing screws from my pile of surplus equipment at home, and fixed it myself. Everything works just fine, beside the fact that I have to check and re-tighten the screws by the hinges as they become loose from time to time...
Conclusion: that was my last purchase from BestBuy - will never ever in my life be buying anything from them. Geek Squad is a dead company for me - I'll never deal with them in any context and will definitely recommend anybody I have a chance NOT TO DEAL with them.

Approximate cost of services:
$700.00
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Private User
Private User
Private User reviews Toronto, ON
1/10

Geek squad

I purchased Geek Squad computer insurance. This was based largely on the fact that I was told that if the computer broke it would be replaced, no questions asked. Been paying into the insurance for about a year and a half.

My computer broke (it simply wouldn't turn on). They attemtped to fix the computer in house. However, the issue reemerged less than one week later. As such, GeekSquad sent the computer away to be fixed. I don't hear from GeekSquad for over 2 months (they claim to have contacted me, but I never received a phone call or e-mail).

At this point, I go to pick up my computer. However, the issue remains; the computer won't turn on. They claim to have tested to computer at the compound and in house, yet the computer won't turn on. The computer has had the same problem twice, and they have failed to fix the problem both times.

At this point, rather than admit that the computer is broken and replace it (given my insurance and their guarantees, this seems reasonable), they send the computer away yet again. Upon complaining to the manager, he tells me that I should simply "cancel the insurance then".

Brutal service. I don't think that the employees are inherently bad, but the service that their organizations enables them to provide is horrible.

Approximate cost of services:
$1,000.00
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Marla
Marla
23 reviews Calgary, AB
0/10

Do not use this company

This is about the worst company that we have ever dealt with. They came to set up our electronics and because it wasn't the job that the installer was told it was (not our fault) he walked out without hooking anything up. And to top it all off slammed my door when he left. No respect for me or my property. After calling geek squad to complain we were transferred twice taking a total of 40 minutes for no solution at all. We then sent an email to the Best Buy that we bought our TV at and who set up the appointment and they tried to handle it but it has been radio silence from both Geek Squad and Best Buy and it has been a week! They have no clue about customer service and I will never allow them in my house again. If you decide to use this company make sure they don't send out Curtis as an installer. He needs a major attitude adjustment and needs to realize what his job installs. He also needs to learn how to treat people. We had Base Electronics come out and set everything up with no problem and for cheaper than what Geek Squad was going to charge!

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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