I purchased Geek Squad computer insurance. This was based largely on the fact that I was told that if the computer broke it would be replaced, no questions asked. Been paying into the insurance for about a year and a half.
My computer broke (it simply wouldn't turn on). They attemtped to fix the computer in house. However, the issue reemerged less than one week later. As such, GeekSquad sent the computer away to be fixed. I don't hear from GeekSquad for over 2 months (they claim to have contacted me, but I never received a phone call or e-mail).
At this point, I go to pick up my computer. However, the issue remains; the computer won't turn on. They claim to have tested to computer at the compound and in house, yet the computer won't turn on. The computer has had the same problem twice, and they have failed to fix the problem both times.
At this point, rather than admit that the computer is broken and replace it (given my insurance and their guarantees, this seems reasonable), they send the computer away yet again. Upon complaining to the manager, he tells me that I should simply "cancel the insurance then".
Brutal service. I don't think that the employees are inherently bad, but the service that their organizations enables them to provide is horrible.