i had this company come out and after 3 hours of waiting the guy comes and fixes the problem in 2 minutes and then charges me for 2 hours apparently the time starts from when they get lost on the way to my house!

I have done business with Best Buy on a retail level but their Geek Squad keeps me coming back.

This is only one instance where they were outstanding. We purchased a laptop. It was brand new and we were not sure if we could competently install the new operating system and/or software. We were able to work out a deal with the purchase price and warranty so that installation was reasonable and guaranteed with DISKS.

We keep going back because of the service, openness, helpful staff and great atmosphere.

they came in on time after giving me a window of time notice. Polite and knowledgeable. Good work. They did have to return a second time because they didn't explain how I was to use it properly. But they came and did so without charging anything extra.

I made the mistake of hiring the Geek squad for some in home installation, home/office and networking work. These reps can do basic work, but hire an experienced company if you want it done right without bias to the products being used. Geek Squad is owned by Best Buy/Future Shop. Therefore they only push the products that Best Buy has in store..especially the Best Buy house name product. These may not be the best options for you. again, hire an unbiased consultant even if you have to pay a little extra for the advice and work.

Made an appointment for the supply and installation of Linksys wireless N router, as advertised in the Best Buy flyer. The agent showd up with a different brand G router! He then tried to up sell me another one which was more xpensive! Bait and swtich!!! I told hime NO! You install what I asked for and I was given the price as per the advertised price!!! He said he cannot! So the door was shown!

As a computer dummy, Geek Squad helped me setup my Wireless Router. The service was not bad but the price was extremely high... Then I tried computersquad when my computer was infected with spyware/virus. Someone came over the same day and get the job done.

wasnt impressed with the geek squad support team. they never tried to fix my computer issues. instead they tried to sell me a new computer peripheral. they seemed to be glorified sales reps for best buy.

Last year I had occasion to ask the Geek Squad to come to my house and set up the surround sound system in the basement and I must say the service was excellent, the Geek Squad arrived on time and did what needed to be done with no problems and left me fully satisfied with the work.