I purchased my laptop from Best Buy and have been talked into buying full warranty coverage for 3 years with Geek Squad for extra ~150$. The screen on the laptop died in about a year and a half and I brought it to BustBuy - Geek Squad service desk expecting free warranty service. The young fellow, who presented himself as a service manager, started inspecting the problem by looking at the bottom panel of the laptop and even before plugging in and powering on the laptop to investigate the actual issue declared that some of the screws on the bottom were missing, the laptop has been tampered and all the services are chargeable since now. As I am the only user of the laptop, I definitely know that I never opened the laptop - what would be the point, when I paid for 3 year full coverage? The screws by the hinges loosened and got lost because of the pure design of the chassis of the laptop as they constant stress when the screen is being opened and closed. When after some quarrel with the manager, I refused to go with any paid repairs, they had an intention to charge me the diagnostic fee - that was overall rip off. As a result I did not pay any fees, lost the remaining 1.5 years of my "full coverage" and was lucky to grab my laptop and leave the store. Result: being 20+ years of computer professional, I purchased a new screen for the laptop ($70 including shipment), replaced it, picked the missing screws from my pile of surplus equipment at home, and fixed it myself. Everything works just fine, beside the fact that I have to check and re-tighten the screws by the hinges as they become loose from time to time... Conclusion: that was my last purchase from BestBuy - will never ever in my life be buying anything from them. Geek Squad is a dead company for me - I'll never deal with them in any context and will definitely recommend anybody I have a chance NOT TO DEAL with them.