I bought an iPhone 5 1.5 years ago and got sucked in to buy the Geek Squad warranty at $14.95.... In June 2016 Istarted having issues with my phone, I contacted Qeek Squad to get a replacement phone. I had to put $565 on my credit card to ensure I was sending my phone back. It took one month to get the replacement phone, and that was after we called 3 times to enquirer where was my phone. The phone they sent me was a refurbished phone, which had issues, can't connect the bluetooth to my vehicle and the microphone doesn't work. We contacted them back, they want an other $565 to sent me an other one + they also need a credit card on file just in case the phone I gave to sent back get damaged. Took them 5 days to called us back after we requested that a manager contact us, they told us will be contacted within 36 hrs ! And it didn't do nothing. Stay away from geek squad, they only want your $14.95 a month !
- Approximate cost of services:
- $565.00