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Geek Squad

Computer Repairs and Support
491 Eglinton Ave W Toronto ON M5N 1A7
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26%

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Reviews by rating (past 12 months)

Reviews for Geek Squad

Average customer rating:
2.1 10 (47 reviews)

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Private User
Private User
Private User reviews Gatineau,
0/10

The most stressful insurance company I have ever seen

3 months after I made a claim and nothing happened. Everytime I call I need to repeat the same story as it seems nothing has been documented in the file. I still pay the monthly fee while I don't have a TV.
Avoid it!

Approximate cost of services:
$13.00
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William in Toronto
William in Toronto
2 reviews Toronto, ON
10/10

Audio problem with TV and Sound Bar

Issue resolved satisfactorily. TV volume was turned off. I had no clue how to reset it. Travis from The Geek Squad changed the settings for me. TV now works properly. He also diagnosed a problem with my old sound bar. It died, and needs to be replaced. He recommended a unit to replace the old one , which I had for many years. Hopefully that will take care of the problem. I was not charged for the service call to my home. He was in and out in about 10 minutes, and we are in the neighbourhood where the squad is based (Bayview and Eglinton). I have used them before, and would highly recommend them.

Approximate cost of services:
$0.00
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Roberto in Toronto
Roberto in Toronto
0 reviews Toronto, ON
0/10

YOU WILL BE DISAPPOINTED

bought warranty for my phone through Geek Squad, it is a total rip off. They will charge you an additional $200 to get the phone fixed on top of what you are already paying monthly. If they cannot fix the phone they will replace it with a refurbished phone (something that is not told to you when you buy the service but definitely explained at the moment you need the phone replaced). The Manager Mike is very rude and does not know a thing about customer service. Mike is the most unprofessional person i have come across in all my years of dealing with anyone associated with a known brand.

Approximate cost of services:
$500.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

New tv installation

Excellent installation with clear explanations for us seniors. very personable staff. Worth every penny. I highly recommend this service. Arrived on time. Cleanup afterwards was impeccable. do not fear the cost. Makes life much easier

Approximate cost of services:
$400.00
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Private User
Private User
Private User reviews Edmonton, AB
0/10

Terrible

I brought my laptop in after my operating system crashed. I was told I would be called with options once initial tests were run.
A few days later I received a call saying my computer was backed up and ready for pick up.
I happily paid the bill until I got home and realized 95% of my files were no where to be found. I took it back to best buy where they gave me the we can't help you speech. Understandably, not all files will be able to be retrieved, but NOT ONE DOCUMENT was retrieved. What did I pay for?
I will acknowledge some photos were retrieved but the great majority is not there. I wish I would have taken it to apple. Huge mistake. So disappointed and disgusted with this terrible service they provide. TAKE IT SOME WHERE ELSE.

Approximate cost of services:
$300.00
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Charlii from Toronto
Charlii from Toronto
4 reviews Toronto, ON
0/10

Best Buy Geek Squad

I purchased a Geek Squad membership with my laptop Sept 30,2017. When I went to the store to use my membership on Oct 7 I was told that I had to buy a separate membership for my wife (Wendy Robbins), who lives in the same household as I, to be able to access Geek Squad. We purchased the 2nd membership.

On March 7, 2108 my wife went into a store, using the Geek Squad membership, and the store manager told her that we only need one membership per household and directed her to go contact Geek Squad for a refund.

On March 9 we attended the store where we purchased both memberships and the manager agreed that we should receive a refund for the 2nd membership. Together with the store manager we called Geek Squad and spoke to (CSR: Customer Serivce Rep) CSR Lina and were advised that we would received a callback in 3-5 days to confirm the refund (conf #39104743).

On April 9, 2018 I called Geek Squad and spoke to CRS David who advised that the prior agent, Lina, had only cancelled the 2nd membership but did not process the refund. He adjusted the notes and said I would receive a call to confirm refund processing in 20-30 days, attributing the delay to a new billing system. He stated same confirmation # applied.

On June 1, 2018 I called Geek Squad again and spoke to CSR Sebastian. He stated file had been closed without refund being issued as they found no duplicate billing on my account. I clarified that we had been sold 2 memberships, one had been cancelled and we now have one remaining and I am seeking a refund on the 2nd membership, in my wife's name which is now closed. He escalated request for refund and clarified in notes that there were 2 separate memberships sold to one household, that one was cancelled and clarified request is for full refund for 2nd membership paid from October 2017 to March 2018. Advised I would receive call to confirm refund processing in 5-7 days. Same confirmation # provided.

On June 12, 2018 I called Geek Squad and spoke to CSR Alexander. Advised I would receive call back on June 14 or 15. I advised I am not satisfied with this as I had been advised I would receive call backs on every call I had made over 3 months and have NEVER received a call back from Best Buy. Requested to speak to manager.

Transferred to manager, Sharon, who was not helpful at all. Stated issue is with "upper management" and they have to "follow process" to which she refused to advise me of the process, although she stated she was aware of process but would not share this information with me. She refused to allow me to speak to anyone above her and stated, quoting her "someone will call you back eventually". I expressed my frustration and dissatisfaction with this and she advised me that if someone didn't call me back again I could call them again next week.

I was advised by 2 store managers that I am owed a refund on the full amount of the 2nd refund. I have attended the store of purchase, and called Geek Squad on 4 occasions over 3+ months and still have not received ANY call backs or communications from them or a refund. Best Buy has NEVER contacted me to follow up on any of my calls, despite being told that I would receive a call back every time I called them. And today I'm told that "eventually" someone may call me. This is not acceptable.

Approximate cost of services:
$145.02
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Sarah Snowbell - Thornhill Woods
Sarah Snowbell - Thornhill Woods
18 reviews Thornhill, ON

First Review

10/10

GEEK SQUAD TO THE RESCUE !!!

My review is for Geek Squad at 225 High Tech Road in Richmond Hill.

I had never used Geek Squad service before ... I was entirely blown away by their expertise. Andrew, Scott, Kevin and Marc all had a share in transferring data from my old computer to my new one. The result: My new computer is now entirely compatible with my needs. They did all the appropriate downloads, tweaks and adjustments to my complete satisfaction. I've become a Geek Squad member - which assures me low-cost service on all my electronic devices. Well worth it!

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

Geek Squad - Best Buy

I got a Geek Squad membership back in May because I was told I could get a discounted installation of my Sonos Sound bar and Sub Woofer - they also said you can get protective screen protectors on all your devices for free, cineplex rentals every month and phone support etc... They said you can cancel anytime.

The rentals are worth $5/month - the information about the screen protectors wasn't true - they charge you for that service and product. I realized I was paying $20/month for just a rental - I called to cancel my membership and they want to charge me over $100. This wasn't mentioned at all.

This is awful service and the woman on the phone was an unhelpful rude person. I wish I never signed up for this and I definitely would warn anyone considering it.

Approximate cost of services:
$20.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Wall mount and TV installation

I had Jake and Chadd today to install my new TV and wall mount. Great service . No complains.
Very efficient. Would highly recommend. There are many mixed reviews but mine is definitely a positive one.

Approximate cost of services:
$0.00
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Dominicingrid1 in Calgary
Dominicingrid1 in Calgary
1 review Calgary, AB
0/10

Terrible

After changing the price from what Best buy quoted us, replacing a phone because of broken screen phone, then getting a defective one back from them, and now wanting to charge me $200 for a false claim, and Still no refund of $800 for a deposit they needed????!!!

Approximate cost of services:
$800.00
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