Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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88%

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Reviews for Clera Windows + Doors

Average customer rating:
9.3 10 (3041 reviews)

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Private User
Private User
Private User reviews Courtice, ON
7/10

Window Installation in Essex Area

I have a mixed review (star rating) based on the difference between the product (excellent) and the installation service (horrible experience) in the Essex area. I rated the company very high because Clera makes an excellent product and Rita in customer service is absolutely outstanding! When I called Rita to share a negative experience my husband and I had in Essex, Rita recognized the issues and she was highly supportive. Clera Windows is very fortunate to have Rita in customer service because she is nothing short of AMAZING! We have had windows installed in both Durham Region and Essex County and are very happy with the windows
from Clera. I would only recommend Clera Windows in Durham Region and NOT the Essex area because the window installation in Essex was the worst experience we have ever had.

2 of 2 people found this review helpful.
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Company Response

Dear Private User,

I want to thank you for taking the time to provide us with your feedback. I also like to extend an apology to you and your husband for the troubles you've encountered over the course of your project. As per our last conversation, I was delighted to hear that all issues have been rectified your satisfaction. Your thoughtful and kind words about me and about the service that I provided you have made my day. Thank you again!

I wish you all the best!

Rita

Private User
Private User
Private User reviews Atwood, ON
10/10

3rd storey bedroom

Great work and cleaned up after themselves. Windows look great and craftsmanship is impressive on the install.

Barry is very kind and hard working. Would definitely hire this group again. This was our second project with Clera out of wroxeter.

0 of 7 people found this review helpful.
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Company Response

Dear Private User,

We are so happy to hear from a repeat customer. Thank you so much for choosing Clera Windows and Doors and for allowing us into your home again. Barry and his crew are very kind and hard working team, they will be thrilled to hear about your kind feedback about their work. They take pride in what they do and they treat each project as if it was their own home.

Thank you again and keep well!

Private User
Private User
Private User reviews Toronto, ON
10/10

bay window and skylight window

Salesman was able and cooperative

Window installers were profesional and did good job.

everybody in the family was pleased with their work.

0 of 7 people found this review helpful.
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Company Response

Hi Clera Customer,
Thank you for your thoughtful review and the 10-stars!. We are delighted that our team made the whole family happy with their professionalism and with your new windows.

Enjoy your beautiful new upgrades and thank you for choosing Clera Windows and Doors!

TONY in stratford
TONY in stratford
0 reviews Stratford, ON
10/10

Patio door addition on old Edwardian home

Extremely professional job, from strart to finish. The patio door looks great and finish blended in to the original woodwork, as if it was installed at the time of build. Highly recommend

0 of 7 people found this review helpful.
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Company Response

Dear Tony,

Thank you for being a Clera Windows and Doors customer. We sincerely appreciate your business and your great feedback! We are delighted that you are pleased with the professional job that the Clera installation team provided you with. It's great to hear that they were able to match the finish of your new door to your original woodwork. Your support means the world to us, thank you so much for your recommendation.

We look forward to welcoming you back again soon!

All the best!

Private User
Private User
Private User reviews Toronto, ON
10/10

Replacement Windows

Very efficient workers and windows were installed professionally. We were concerned about one of the workers when he fell off the latter, so perhaps when using the latter a second person should be holding the latter. He was okay however his injuries could have been worse.

0 of 7 people found this review helpful.
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Company Response

Hello Private User,

Thank you very much for your great feedback and your thoughtful concern about the installer. He is well and working away installing windows and doors for Clera customers. We are delighted to read that the installation crew was very efficient and professional and they were able to meet your expectations.

Thank you again for your support and for choosing Clera Windows and Doors!

All the best!

marshamatthews in Toronto
marshamatthews in Toronto
0 reviews Toronto, ON
8/10

One new basement window installation

Only criticism for us was the length of time waiting for installation. Granted it was a small job and company was very busy during the pandemic. A very neat job of installing the window to replace an ill-fitting very old window..

0 of 7 people found this review helpful.
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Company Response

Hello Marsha,

Thank you so much for your 8-stars and your kind words. We certainly do our best to meet our customers needs in a timely fashion and in a friendly and professional manner. We apologize for the extended time frame of your project, every job no matter the size, is very important to us. Due to the several lockdowns and the shortage of some key raw materials industry-wide, combined with shortage of staff due to Covid-19 our production schedules have been impacted therefore delaying the timely delivery and installation of windows and doors.

We thank you again for your business and patience and look forward to assisting you again,

Best wishes!

Derek Middleton
Derek Middleton
1 review Ajax, ON
0/10

Front door with storm door

I bought a front door and storm door. Front door o.k. no prob but the screen door was a pile of rubbish It leaked at the top and where the screen and window joined The glass was too heavy to lift, the grooves for the glass were bent, this heavy piece of glass fell out, luckily no one hurt. The frame was out of square the glass covered a third of the screen when lowered. The door was returned. This was in April, After many fruitless calls, no action. They have my money, I don't have a door. My advice, don' go there
Derek Middleton, Ajax

7 of 8 people found this review helpful.
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Company Response

Dear Mr. Middleton,

Thank you for taking the time to express your grievances. At Clera our greatest desire is to ensure our customers are satisfied at all levels and to find the most suitable way to fix their problems as soon as possible. As per our conversation with our Ajax branch, they informed us that ACTION HAS BEEN TAKEN and they have contacted you several times. The door was removed and sent back to the manufacturer to assess the issue. Also, as per our conversation yesterday(July 14th) I informed you that the VP of manufacturing is also looking into your issue and is waiting for the manufacturer to get back to us with more details. We are doing our very best to retain you as a happy Clera customer.

We apologize for the inconvenience and thank you for your understanding and patience in this unfortunate matter.

We will be in touch,

Regards,

Rita
Clera Windows and Doors

Private User
Private User
Private User reviews Newmarket, ON
0/10

issues issues issues

Long story short, took 7 months to do the job. Had to come back 4 times to finish job site. Lacking 1/2 inch gab between window and frame so cold air can enter the building. Doesn't finish interior trims like every company would do with vinyl. They wrote themselves the questionnaire at the end so I couldn't give them bad review. Have not finished replacing bottom of door jamb, kept the old 20 years old piece of wood. For a 7000$ bill for lots of issues.

7 of 7 people found this review helpful.
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Company Response

Updated July 16,

It has been 4 days since we reached out to the above reviewer and we have not received a call-back. This means the issue has been resolved.

Hello Private User,

Thank you for reaching out to us, we are sorry to read that you are having an issue with one of your windows and the door jambs. We would certainly like to help resolve this matter, but unfortunately we are unable to reach out to you as you posted your review anonymously. If you wish to discuss this matter further, please contact me, Rita at 905-738-1870 x 240, or e-mail rita@clerawindows.com
Looking forward to hearing from you.

Private User
Private User
0 reviews Toronto, ON
10/10

Window and Door Replacement

Andrey did a fabulous installation job, very happy with the final product. The new windows and front entry really have improved the look of the house as well as the functionality.

0 of 7 people found this review helpful.
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Company Response

Hello Private User,

Thank you for choosing Clera Windows and Doors for your home window and door replacement needs. We appreciate your kind comments recognizing Andrey. Your satisfaction is very important to us, and it's wonderful to see your experience was nothing short of that.

Looking forward to your next project!

hehogan2001
hehogan2001
0 reviews Orangeville, ON
10/10

Bedroom windows

Very happy with the modern beautiful windows. Beautiful and very easy to clean. Adds value to our home. Very courteous and professional. Used Clera windows in the past and will again.

Bev and Larry H

0 of 7 people found this review helpful.
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Company Response

Good Day Bev & Larry,

The team at Clera Windows and Doors thank you for your business and great feedback. There is nothing more rewarding than seeing an order from a repeat customer, and we can't express how grateful we are each and every time.

Your continued support is greatly appreciated!
Keep well!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.