Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2494 reviews)

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Andrew in Whitchurch-Stouffville
Andrew in Whitchurch-Stouffville
1 review Uxbridge, ON
0/10

Exterior Door installation

Chose Clera after reading they make and install their own windows and are backed with a good warranty. What a mistake. One exterior door was never installed properly and leaked. The storm door sags, binds and does not close properly. Trying to get them back for warranty repairs is impossible. Dealer/Salesman did not show up on agreed date or time twice and would not return calls after. The only way I received support is driving to the Head office. Installer came out and tried sealing door but could not finish one side because he did not have the proper tooling. Storm door was adjusted. A day later storm door sagged more and binds and fails to close again. Further attempts to contact sales person and Head office are unsuccessful. Warranty is a joke, good luck getting in contact with someone or getting them to show up. Ryan is the name of the warranty rep at head office and Steve is the sales rep for Stouffville/Uxbridge area. Avoid this place!!!!!

9 of 9 people found this review helpful.
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Company Response

Dear Andrew, Sorry to hear about your issues. Our new customer service rep will contact you and get more info on the issues related to your project. Clera installed your doors in 2015 and we stand behind our products and warranty everything we install as long as there is no modifications done after installation of the original product. Looking forward to hear back from you. Thanks - Clera admin.

pennyjunottawa123
pennyjunottawa123
1 review Ottawa, ON
10/10

Good

Workers are very nice and jobs done very well . I am very happy with Clera Windows and doors.
Thanks all and all the best !

0 of 6 people found this review helpful.
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Company Response

One of our favourite things is to start our day with a lovely HomeStars review, Penny. Thanks so much for yours!

ernie
ernie
1 review Ottawa, ON
10/10

8 foot patio door cut out and framed and installed, window removed and reinstalled and window pane replaced

Competent crew of 4 that completed work in one day, working to after 6 in the middle of January. Done to spec and cleaned up well. Very happy with light added and great views of forest.

0 of 6 people found this review helpful.
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Company Response

Thanks for the awesome review, Ernie. We're so happy that you're happy. We're very confident that your new Clera products will be a welcome addition to your home!

lynn in oakville
lynn in oakville
0 reviews Hamilton, ON
2/10

Windows

Ordered and they bring you something different. Not only was the order several weeks late, they brought and installed the wrong windows. I ordered 5 white cross-hatched grid windows and they brought 5 clear pane glass windows. They said to uninstall the clear pane windows and install the cross-hatch grid windows that I originally ordered, I'd have to pay an extra $1,000+ or so.
In addition, I've been trying to call customer service because two windows need repair and the I've been leaving messages for two weeks and they still have not arranged an appointment to come and fix the windows.

11 of 11 people found this review helpful.
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Company Response

Jan. 23/2020
-Hi Lynn,
My name is Rita I'm the Customer Service Rep. for Clera windows and doors. I'm very sorry to hear about your inconvenience.We are reaching out to you once again requesting more information so we can assist you with your problem. As mentioned on our response dated Jan 17th,we don"t have any record of you ordering any windows or having visited us. I am still waiting for you to contact me at the phone number that was provided. Perhaps you have us confused with another company?.We have received some fraudulent negative reviews I hope yours is not one of those.

Updated Jan 17th- Dear Lynn, our office has not received any calls or email from you regarding your issue. If you really have a legit issue, please contact our customer service rep at ext. 240 otherwise we are not able to help you in rectifying your issue. We have been getting some fraudulent negative reviews where we cannot identify the reviewer being Clera customer and we never receive any follow up calls or emails after reviewer post the review, we hope you are not one of them. Thanks- Clera admin. Original Response - Jan 8th -Dear Lynn, Sorry to hear about you experience. Our office was closed during holidays for two weeks, please call back our head office at 9057381870. Please provide your full details as we don't have any person in our database with name Lynn from Oakville and we will definitely look after your concerns. Thanks - Clera admin

jeff d in Vaughan
jeff d in Vaughan
0 reviews Vaughan, ON
10/10

replaced all of the windows and front door

we're repeat customers and we had all the windows and front door replaced in the older house we bought. the father and son team were very professional and quick. They did excellent work and cleaned up like nobody was ever there. parts of the house were difficult but they did an excellent job. . would recommend them to our friends.

0 of 11 people found this review helpful.
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Company Response

Jeff, One of our favourite things is to start our day with a lovely HomeStars review. Thanks so much for yours!

Charles in London
Charles in London
1 review London, ON
10/10

Window replacement

I was delighted by the service provided by Clera windows when they replaced my existing windows. I was looking for good looking windows with a high R value and Infrared+UV blocking.
We immediately noticed a difference once these windows were installed. The room where we had three replacement windiws installed suddenly became easier to heat/cool. The old windows, although supposedly energy efficient, were base builders' grade and made it difficult to control the heating and cooling in this south facing room.
I was so pleased with Clera that I have ordered 5 more replacement windows from them.

0 of 15 people found this review helpful.
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Company Response

We are so pleased that you're happy with our products and installation, Charles. We truly appreciate your kind words!

Private User
Private User
Private User reviews Vaughan, ON
8/10

Door and Window Replacement

Clera windows replaced 2 windows and an entry door. We are very pleased with the quality of the products and their installation. There was an immediate noticeable difference in warmth in the areas of replacement- no more drafts! The only reason I did not give 5 stars is because of response time both for the initial consultation and for the installation. I had to call twice regarding dates for the install. However once they were present, the staff were a pleasure to deal with.

0 of 15 people found this review helpful.
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Company Response

What a beautiful review. Thank you very much for your feedback.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Two new bedroom windows.

Very impressed with the quality of the windows and the work performed! Look forward to replacing more windows in our home. Would strongly recommend Clera windows as recommended to us by our neighbours.

0 of 15 people found this review helpful.
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Company Response

Thank you for the lovely review. We do our very best to treat every customers home as if it were our own. Thanks for the kind words.

Dave and Barb in Grand Falls Windsor
Dave and Barb in Grand Falls Windsor
1 review Ottawa, ON
8/10

Repairs to previous Clera door installation and other issues

We had some problems with a door installation where the outside capping was not right. We did communicate back and forth with several managers and installers for a year but then the repair was put in the hands of Chris Flaro who was excellent. He got in contact with us the day he heard our repair hadn't been done, and immediately scheduled a date to do the work. He arrived on time when he said he would and did a fantastic job, which included removing capping that was previously installed in an incomplete way and putting up new capping which was also in the colour we wanted. While here he replaced the flashing and did caulking on a window where the caulking had failed and installed replacement glass on a window where the seal had broken. He dedicated the whole day if needed to resolving our concerns. If you have an installation problem, ask for Chris.

0 of 15 people found this review helpful.
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Company Response

Customer feedback is so important to us, Dave & Barb. We truly appreciate yours.

Private User
Private User
Private User reviews Ottawa, ON
9/10

New dining room window

The installers did a very good job and we are pleased with the nice window. The window was installed exactly as promised. The sales person we dealt with was very pleasant to work with.

0 of 15 people found this review helpful.
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Company Response

We do our very best to overachieve. It's so nice to know that we did this on your home! You'll be very happy with your purchase from Clera for many years.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.