Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
Write a Review
Write a Review
Website
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

87%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars
Best of 2019 winner 12 timesBest of 2019winner 12 times

Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2493 reviews)

Sort by

Apple Y.
Apple Y.
0 reviews Vaughan, ON
10/10

Windows and installation

Purchased windows and installation at Clera. Very happy with the product and service!
Our service specialist Rita is so knowledgeable and helpful. Definitely will recommend this company to my friends!
Good work!

0 of 4 people found this review helpful.
Was this review helpful?
Company Response

What a beautiful review. Thank you very much for your feedback.

ninamazz
ninamazz
0 reviews Kleinburg, ON
10/10

REPAIR

I called in needing a new handle for my canopy window.
Spoke to Rita. She was lovely and very helpful.
Within two days I picked up my part and the bonus,
NO CHARGE!!

Thank you very much.

0 of 5 people found this review helpful.
Was this review helpful?
Company Response

What a beautiful review, Nina. Thank you very much for your feedback.

Andre
Andre
0 reviews Pembroke, ON
10/10

Front entrance door replacement and 3 windows replaced

Everything overall was really good the only thing I could complain about would be the time it took from initial deposit to installation I was told 8 to 10 week but it was more like 17 weeks.

0 of 5 people found this review helpful.
Was this review helpful?
Company Response

It's always great to get positive feedback from our customers, Andre. It's deeply satisfying to know that we've made your home a little bit better!

Pat R.
Pat R.
0 reviews Hanover, ON
10/10

Front pourch inclosure.

The work was done with a great amount of care and the clean up was like they were not even there. Would recommend Clera Windows and door to everyone I known.

0 of 5 people found this review helpful.
Was this review helpful?
Company Response

We are so pleased that you're happy with our products and installation, Pat. We truly appreciate your kind words!

simtray65
simtray65
0 reviews Grafton, ON
10/10

Windows and garden door

Replaced kitchen and living room windows which were custom ordered. Also replaced garden door in kitchen to match door already installed. Very happy with both quality and installation. From start to finish the process was seamless and the people we interacted with were extremely knowledgeable and professional. Definitely recommend Clera windows to anyone.

0 of 5 people found this review helpful.
Was this review helpful?
Company Response

Thank you, for the awesome review. We're so happy that you're happy. We're very confident that your new Clera products will be a welcome addition to your home.

Thomas M.
Thomas M.
0 reviews Prescott, ON
5/10

Window replacement

The windows are nice, and were replaced in a reasonable time.
Organization though is not the best when it comes to making the job is complete done.
Customer service was helpful though.

1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Customer feedback is so important to us, Thomas. We truly appreciate yours.

GR
GR
0 reviews Halton Hills, ON
10/10

Patio door

They did a good job, easy to deal with, professionally installed, quality door and competitive price

0 of 8 people found this review helpful.
Was this review helpful?
Company Response

We are so pleased that you're happy with our products and installation,GR. We truly appreciate your kind words!

lewisgloria
lewisgloria
0 reviews Angus, ON
10/10

Bay window and 4 basement windows.

The work was top notch. Quality in windows, was the absolutely the best. The slowest part was production making the windows. It was 2 months start to finish.

0 of 6 people found this review helpful.
Was this review helpful?
Company Response

Thank you for the lovely review. We do our very best to treat every customers home as if it were our own. Thanks for the kind words, Gloria.

Josef in Vaughan
Josef in Vaughan
1 review Vaughan, ON
10/10

window replacement

The windows at my house was installed by Clera Windows, FM Industries few years ago and I was really impressed by the workmanship. The installers made sure that my property was cleaned before the left. I am very happy with the replacement windows. The customer service was very helpful in finding my files after several years that passed and sent someone to fix the white plastic part that swings the windows open to clean. He also reinstalled the window screen. I was very happy with the service and the person who came to do the work. He was friendly, courteous and very professional. Thank you.

0 of 9 people found this review helpful.
Was this review helpful?
Company Response

Josef, We wish to thank you for your review. We love to hear from our customers and we're happy that you had a great experience with our company. Thanks again!

Andrew in Whitchurch-Stouffville
Andrew in Whitchurch-Stouffville
1 review Uxbridge, ON
0/10

Exterior Door installation

Chose Clera after reading they make and install their own windows and are backed with a good warranty. What a mistake. One exterior door was never installed properly and leaked. The storm door sags, binds and does not close properly. Trying to get them back for warranty repairs is impossible. Dealer/Salesman did not show up on agreed date or time twice and would not return calls after. The only way I received support is driving to the Head office. Installer came out and tried sealing door but could not finish one side because he did not have the proper tooling. Storm door was adjusted. A day later storm door sagged more and binds and fails to close again. Further attempts to contact sales person and Head office are unsuccessful. Warranty is a joke, good luck getting in contact with someone or getting them to show up. Ryan is the name of the warranty rep at head office and Steve is the sales rep for Stouffville/Uxbridge area. Avoid this place!!!!!

9 of 9 people found this review helpful.
Was this review helpful?
Company Response

Dear Andrew, Sorry to hear about your issues. Our new customer service rep will contact you and get more info on the issues related to your project. Clera installed your doors in 2015 and we stand behind our products and warranty everything we install as long as there is no modifications done after installation of the original product. Looking forward to hear back from you. Thanks - Clera admin.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.