Terry fixed cranks on 3 of my my windows within 45 minutes (20 minutes of this was labour - the rest of the time he was back and forth to his truck). He charged $250 which I thought was expensive, but I was pleased with his work. I then went overseas for 6 months and when I returned, one of the window cranks had broken; this was the very first time I tried to open it after Terry's repair. I phoned Terry and left a message about it - he did not return my call. I followed up 5 weeks later - and he yelled at me on the phone saying he would not guarantee his work for that long a period. He accused me of opening the window with the lock secured, then accused 'someone else' of opening it and breaking it. I explained that I had been away for 6 months and no one had opened the window since he had fixed it. He refused to listen to me or believe that the window had not been opened since his fix. I would not hire Terry if you are looking for someone who stands by his work or manages his business in a professional manner.