marred during the removal of the old tank. That whole section of floor ended up being repainted. In the process of
draining the old tank an affixed stainless drain covered was pried up. This confused me as there was a laundry sink for the drain hose to go into. This was only feet away from the floor drain. When this crew was done we asked about a payment method. We were told that a bill would be sent in the mail. This crew took the old tank with them.
On June 10th we received a call from a contractor asking where the old tank was. We told them that the installers, from Enercare, had taken it. The voice on the phone told us that he had not received notification that this was the case.
On June 19th we made a telephone inquiry about the status of our bill, as we had not received it yet. The call taker advised my wife that the tank was in their system as a rental. We asked that this be changed and to please forward the bill so the new tank could be paid for.
On July 17th we still had not heard anything so called back in. This is when my wife was advised that there was no record of the tank even being installed.
Yet another follow up call was required. This had our issue forwarded to Enercares Planning department.
In early August an individual came to our home and collected the payment.
Shortly after this my received a call stating that a person was at our residence to pick up the old water heater.
In late August we received our first of multiple delinquency notices. These were being sent because Enercare kept charging us for a water heater rental.
In mid October we got what appears to be our last delinquency notice.
I can honestly say that I cannot remember dealing with such an unorganized outfit in all my years.
Beware. This could happen to you.
- Approximate cost of services:
- $2,000.00