Enercare Home Services

Drain Services
ON L6A
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Enercare Home Services
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79%

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Reviews by rating (past 12 months)

Reviews for Enercare Home Services

Average customer rating:
8.1 10 (4043 reviews)

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Private User
Private User
Private User reviews Wasaga Beach, ON
8/10

Hot Water Tank

Rental Hot Water Tank. First telphone CSR sounded robotic and disinterested. Tried to sell electrical service plan. On a positive note, he was quick and set up an appointment at an acceptible time.

First repair technician called ahead of time, and showed up within the window given. He quickly established that the water heater required replacement and set up an appointment the next day. He was courteous and professional.

First telephone CSR I spoke to to cofirm the replacemt appointment was hard to understand and after a few minutes she put me on hold. A second CSR then came on to complete the booking.

The two technicians who replaced the water heater were professional, courteous and fast.

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MB
MB
0 reviews London, ON
10/10

Furnace repair

My furnace was acting erratically. Some times it worked and many times it did not. i contacted Enercare on a Saturday afternoon to explain the issue. They scheduled a service call for Sunday morning. The technician arrived as scheduled. He was very friendly and courteous and respectful of the house. He diagnosed the problem and ordered a replacement part to be couriered to my house. The part arrived Monday afternoon and I was able to schedule the installation for Tuesday morning. All went to plan and the furnace is functioning properly again.

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Bill in Toronto
Bill in Toronto
0 reviews Pickering, ON
10/10

Furnace repair

Both visits were prompt and technicians knew what they were doing. They both explained what they were doing. The first explained what the problem was and for the second visit he explained what he needed to do and that it would only take 5 minutes to replace the part.

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Private User
Private User
Private User reviews Oakville, ON
0/10

Worst Customer Service

I have had the misfortune of being a customer of Enercare as my builder selected them for my water heater rental. I have had nothing but terrible customer service each time I have had to deal with them.

My most recent experience was a rapidly leaking water heater and when I called I called at 9am and expressed the emergency situation including the fact that I live in a condo and the water could also be causing damage to the unit below, I was told I could have an appointment between 3-7. This was not satisfactory so I reiterated the urgency of my situation (even with the water off, water was still leaking from somewhere). She said she would look into it and call me back, which she did not. I called again to find the original person had not even booked the 3-7 appointment and now I could have one from 6-10. This time instead of waiting to be called back I asked to speak to a supervisor. This person again said they would look into it and call me back, which they did not.
It is extremely frustrating when you are in the middle dealing with an emergency and the customer service of the company that you are relying on has such a poor attitude and gives the impression to the customer that they could care less.

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Dave in Toronto
Dave in Toronto
2 reviews Ajax, ON
0/10

Hot water heater upgrade

In Sept. replaced our old rental water heater with a new 60 gal rental unit...went rental for the supposed peace of mind that everything will be taken care in event of a breakdown or challenge. New heater installed by Enercare and then stopped working within a week. Called and service rep came out, noted defective part, did not have one and ordered it. Finally, after many calls got new part installed...works fine. Then on my Dec. Enbridge bill I notice a charge for $50 + HST. After 3 calls, I was told it was for the service on the replacement of the part on our brand new

heater. When I said this was ridiculous, Andrew, the rep had the audacity to say I was getting off lightly as the part was about $1000. What about the fact that this was a brand new defective RENTAL unit that ENERCARE is responsible for??? He stonewalled any arguments I made saying the charge was valid and he would not allow me to speak to a supervisor. He did give me another phone number to call but my calls in the late morning go immediately to a voicemail stating it is outside of their business hours....more frustration. My feeling is that ENERCARE simply does NOT CARE and I would strongly suggest that buyer & renter beware.

1 of 1 people found this review helpful.
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Private User
Private User
Private User reviews Pickering, ON
8/10

Furnace failure

Furnace failure : not heating as normal and making unusual noise, plus house temperature falling rapidly. A technician was dispatched to my home in less than 24 hours. Excellent response

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JGuerrei
JGuerrei
0 reviews Mississauga, ON
6/10

First bad experience with Enercare

Although I would likely recommend Enercare to someone else, I would hope they would be taken better care of by their technicians.

Technicians unplugged our water heater tank, presumably to use the electrical outlet to power their tools, but forgot to plug it back on which led to us not having hot water the following day, and having to call enercare for a second house appointment.

Also, external pvc pipe installed at an upwards angle exposing it to rain and potential water running back into the furnace. I had to attach elbow extension pipe outside to block water from coming in.

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Private User
Private User
Private User reviews Hamilton, ON
10/10

Gas Fireplace maintenance

Ivan was very cordial, neat and professional, with a pleasant personality. He left the house spotless when he was done. He explained everything to me about the fireplace. He told what I need to do in the future, since my appliance is older. Ivan is the ideal service person I would highly recommend to everyone.
Annual maintenance program

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Canada1812
Canada1812
0 reviews Innisfil, ON
8/10

Furnace installation

Ducting formwork was shoddy, had a 1cm gap in 2 places, they said nothing, I brought it to their attention and offered to make good with tin tape.
They had to install an additional air vent, the older of the two techs, told us where he was going to put it, we refused, the younger tech gave us several options, in better positions, one of which we went with. The older of the two gave us the impression he just wanted to get it done as fast as possible, thankfully the younger tech was more professional!

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Private User
Private User
Private User reviews Brampton, ON
10/10

New water heater installed

Peter and Mikhale did a great job installing my new water heater.
They were very nice and respectful. They removed the old water heater and installed the new one in good time.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Enercare Home Services

As one of North America's largest home and commercial services and energy solutions companies, Enercare is a leading provider of water heaters, water treatment, furnaces, air conditioners and other HVAC rental products, plumbing services, protection plans and related services. With operations in Canada and the United States, Enercare serves approximately ...
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