Reviews

9/10

I reached out to ~10 roofers via phone/email and Frank's response really caught my attention. Everyone else quoted a min repair price and a price to come out, but Frank looked up my roof on Google Streetview, so he knew EXACTLY what kind of issues could come up and provided a granular price list, outlining the potential cost of repairs for each roof section. He also provides a service where he inspects the roof with a drone, which we purchased as well. After the drone inspection, he provided a detailed proposal with multiple photos of all potential issues, each with an individual explanation and quote. He was extremely responsive by email and answered any and all questions we had about the proposal. After the work was completed, he provided several photos of the finished repairs, which were professional and clean. We had a bit of a misunderstanding with his payment terms, but ended up smoothing everything out. Frank is extremely communicative, responsive, prompt, and we believe provided great work at a competitive price.

Approximate cost of services:
$2,500.00
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10/10

Adriano was great, I'd recommend him to anyone. Very professional, personable, punctual, worked quickly, went the extra mile to explain the issue to me, and stayed afterward to test everything to make sure it worked. Also was cognizant of covid protocols the whole time. I tried to offer him a slice of cake, but he politely declined, which shows me he must be health conscious as well. Igniters on both ovens were worn beyond being reliable, and he brought the parts, diagnosed, installed the parts, and tested. All is well, what's not to like?

Approximate cost of services:
$544.00
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Company Response

I was really happy to help you and glad it all worked out. Cheers

10/10

Altin is just the best. Super easy and straightforward to get a quote from and book with, had a thorough phone chat and a few messages over text. Was very cognizant of COVID and wore a mask the whole time. Was extremely punctual, tidy and friendly. Work-wise he was quick and thorough, and made sure to explain what he was doing every step of the way so I knew why he was making the decisions he made. It felt great to be kept in the loop. He was really thoughtful about the way he approached every problem as well. He also made suggestions of easy small jobs he thought I'd be able to tackle myself rather than charging me, which was much appreciated. At the end of the day, one of the problems was unresolvable through no fault of Altin's, but he knocked a chunk off the original quote anyway. I'm aware he does much larger and more complicated jobs than ours as well (just read the other reviews). I wouldn't hesitate to call Altin to work on any plumbing job we have in the future.

Approximate cost of services:
$300.00
1 of 1 people found this review helpful.
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Company Response

Our priority is to bring professionalism at our client. We appreciate your review and hope to see you again for plumbing services

10/10

Marc is an absolute legend, best customer service and personality you could ask for in a person. He took the time to fully understand my dryer vent situation, came to my house, worked on it for a while, and didn't charge me because he wasn't confident he had fixed the issue because of a strange quirk with my setup that was out of his control. I was very taken aback and insisted on at least covering some hourly payment for his efforts, but he insisted his policy is that if he doesn't fix the problem, he doesn't charge. He also made recommendations for a company that may be able to help. All this being said, I'm sure he's more than capable of fixing 99.9% of more standard dryer vent situations and I'd highly recommend the guy. I don't think there's anything more satisfying than dealing with honest, friendly, hard-working people, I'd always willing to pay a premium for that, but his prices seem on par with everyone else, so that makes him a real gem.

Approximate cost of services:
$0.00
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Company Response

Thanks for the kind words Mike. I appreciate you taking the time to share your experience.
Kindest Regards, Marc

10/10

Regarding ticket SWCLBV5HNM-1 Elite was called to diagnose and fix a broken dryer under warranty. Even though there were strange issues with the warranty, Elite figured it all out, fast, and got all the work done under the warranty. The tech, Simon, was friendly, clear, professional and super quick at diagnosing and fixing the problem and everything's perfect now. Couldn't ask for more really, thanks guys.

Approximate cost of services:
$0.00
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Company Response

Thank you for taking the time to post a review of your experience with Elite Appliance Service! Our Customers are very important to us; our goal is to ensure we provide prompt and professional services to your complete satisfaction. The feedback you have provided means a great deal to us. Thank you.

10/10

Odd Job did a great job of demolishing and removing an old rotting, termite-eaten door frame, fixing the vapor barrier underneath the frame, rebuilding the frame and installing the door, in honestly a rather wonky basement entrance-way. They also changed the way the door functioned to make sure everything was up to code (solid door, opening outward). Another thing I appreciated was they did some prep work at their workshop so my day didn't have to be interrupted by a follow-up visit. I can't stress enough how friendly, organized, prompt and efficient these guys are, and the workmanship is great as well. Top marks in all areas, really.

Approximate cost of services:
$2,750.00
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Company Response

Hey Mike! Thanks so much for your business and for sharing your feedback with us here. We're so glad to hear that you were pleased with the service and that we could make lasting improvements for your doorway and space overall. Feel free to call us again at any time! :)

10/10

Super quick response to my inquiry and their customer service person laid out all my options for me and associated costs. As soon as I chose a course of action, I was booked within 4 days of calling, the technician showed up on time, and made sure everything was working before he left. Great, smooth, professional experience, nothing really negative to say about these guys.

Approximate cost of services:
$221.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you very much for this great review Migmigson. Every client that calls DODDS will be advised of our minimum labour costs and the time that it covers so that clients can make clear cut choices as to how to proceed.