I had a problem with a fridge that was not blowing cool air to a compartment of the fridge. I contacted GE and they referred me to Elite. when I contacted elite, I informed them a fan was required and requested they bring the most likely parts with them. when the technician arrived, before I invited him in, I specifically asked if he had parts and he said he had some but not all, so I assumed he had at least the fans for the appliance and let him in. after (literally 5 minutes) confirming the fan was the problem, he asked me to pay $125.32. I said for what? he said for the diagnosis?! I told him I didn't need the diagnosis, I need the appliance repaired. he then told me he need to get a quote but before he can do that, I needed to pay $125.32 for him to be able to advance to the next screen on his system and the $125.32 would be deducted from the repair. he also stated he had no control and needed payment to move forward. I was unsure but made the payment only to find out he didn't infect have any parts for the fridge and it would be a week to get the parts needed. he gave me a quote of $596.52 to repair the fridge a week from now. that is entrapment and blackmail! had they told me where I initially called they would have to order the parts, I would have called elsewhere. they knowingly forced me into paying a phoney diagnostics fee for something I told them was the problem the day prior on the phone. this is a horrible business practice and they should not be allowed to treat anyone this way! I hope something can be done to control company's like this operating in what should be an illegal business practice. Thank you

We called upon Elite Appliance to diagnose our leaky fridge. Their technician came, diagnosed and supposedly fixed the issue. Subsequently at the 45 day mark, the issue resurfaced. We called the company but because it's not within their window of 30 day warranty, they are charging us another quote. We decided to not proceed with this company because we are not satisified with their original assessment (their ability to diagnose and fix the problem properly). We are concerned that they are again going to offer another short term fix, wait until the 30 day warranty window has passed, and offer another quote.

Hello,My dryer fix for Elite appliances and they are very good service.They are very professional and I highly recommend for Elite appliances.Their worker very experience person and they fix my dryer 30 minutes only.I highly encourage to everyone call Elite if anything happen to your appliances.Thanks a lot Elite.

We got in touch with Hannah , Customer service and provided us with our service schedule at the earliest possible date. The technician (Ray) came as scheduled and ordered parts as required. Soon as parts were available , Hannah called and gave us another schedule to complete the service. We are very satisfied with Elites service.

Very efficient and knowledgeable. Friendly and fast. Dishwasher no longer leaks all over my kitchen spoiling my tile floor. Very annoying. All fixed now. I’m very happy with the result

I had a small problem with my (under warranty) microwave oven.The response was instantaneous but the part was in back order. After the part arrived I was made an appointment and the technician arrived with in the prearranged time frame. He was very knowledgeable, fast and did the job within minutes. I am very satisfied with Elite Appliance service and I recommend it to all.

Great service! Had my fridge repaired by Derick. He was very professional and punctual. He made sure to explain everything to me so that I had a good understanding of the issue, the solution and the process. Communication from point of service to head office was prompt. I received various confirmations via email and text. I never felt left in the dark. Highly recommend. (393131)

I gave Elite a call for our washing machine. They were very professional on the phone and have a good text based system for confirming appointments. The repair guy came early, which was great for us. He was very professional with his work and kept things tidy. I would highly recommend Elite Appliance!

i bought a haier washing maching about 1 year ago. water was leaking onto the floor. a rep came and found a small hole in the drain hose. they ordered the new part and arranged for the rep to come and change it. the rep was very respectful and finished the repair quickly and cleanly. i have no problem telling people how happy i am. thank you

Or expensive fridge that is only just over a year old had one of the control boards fail. Amazing service and fast. Technician was the best. Highly recommend.

WO# 41721978