Elite Appliance Service – Toronto

Appliance Repair
Toronto ON M6A 2X7
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Appliance Repair
Elite Appliance Service – Toronto
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92%

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Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Elite Appliance Service – Toronto

Average customer rating:
9.2 10 (849 reviews)

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Private User
Private User
Private User reviews Whitchurch Stouffville, ON
0/10

Can't be trusted

I had a problem with a fridge that was not blowing cool air to a compartment of the fridge. I contacted GE and they referred me to Elite. when I contacted elite, I informed them a fan was required and requested they bring the most likely parts with them. when the technician arrived, before I invited him in, I specifically asked if he had parts and he said he had some but not all, so I assumed he had at least the fans for the appliance and let him in. after (literally 5 minutes) confirming the fan was the problem, he asked me to pay $125.32. I said for what? he said for the diagnosis?! I told him I didn't need the diagnosis, I need the appliance repaired. he then told me he need to get a quote but before he can do that, I needed to pay $125.32 for him to be able to advance to the next screen on his system and the $125.32 would be deducted from the repair. he also stated he had no control and needed payment to move forward. I was unsure but made the payment only to find out he didn't infect have any parts for the fridge and it would be a week to get the parts needed. he gave me a quote of $596.52 to repair the fridge a week from now. that is entrapment and blackmail! had they told me where I initially called they would have to order the parts, I would have called elsewhere. they knowingly forced me into paying a phoney diagnostics fee for something I told them was the problem the day prior on the phone. this is a horrible business practice and they should not be allowed to treat anyone this way! I hope something can be done to control company's like this operating in what should be an illegal business practice. Thank you

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Jennifer in Kitchener
Jennifer in Kitchener
0 reviews Kitchener, ON
0/10

Fridge Repair - Improper Diagnosis

We called upon Elite Appliance to diagnose our leaky fridge. Their technician came, diagnosed and supposedly fixed the issue. Subsequently at the 45 day mark, the issue resurfaced. We called the company but because it's not within their window of 30 day warranty, they are charging us another quote. We decided to not proceed with this company because we are not satisified with their original assessment (their ability to diagnose and fix the problem properly). We are concerned that they are again going to offer another short term fix, wait until the 30 day warranty window has passed, and offer another quote.

1 of 1 people found this review helpful.
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tajinder in Brantford
tajinder in Brantford
0 reviews Vaughan, ON
10/10

41767062 work order

Hello,My dryer fix for Elite appliances and they are very good service.They are very professional and I highly recommend for Elite appliances.Their worker very experience person and they fix my dryer 30 minutes only.I highly encourage to everyone call Elite if anything happen to your appliances.Thanks a lot Elite.

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Company Response

Thank you for taking the time to write to us with your feedback. We truly value the information you have provided. Your responses are vital in helping Elite Appliance to provide an experience that meets the highest standards of excellence.

Dalins in Mississauga
Dalins in Mississauga
0 reviews Mississauga, ON
10/10

SNWN11C4AFF5-1

We got in touch with Hannah , Customer service and provided us with our service schedule at the earliest possible date. The technician (Ray) came as scheduled and ordered parts as required. Soon as parts were available , Hannah called and gave us another schedule to complete the service. We are very satisfied with Elites service.

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Company Response

Thank you for taking the time to post a review of your experience with Elite Appliance Service!

Private User
Private User
Private User reviews Toronto, ON
10/10

Dishwasher

Very efficient and knowledgeable. Friendly and fast. Dishwasher no longer leaks all over my kitchen spoiling my tile floor. Very annoying. All fixed now. I’m very happy with the result

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Company Response

Thank you !

Private User
Private User
Private User reviews Vaughan, ON
10/10

Microwave oven repair Reference Ticket No. 8322934501

I had a small problem with my (under warranty) microwave oven.The response was instantaneous but the part was in back order. After the part arrived I was made an appointment and the technician arrived with in the prearranged time frame. He was very knowledgeable, fast and did the job within minutes. I am very satisfied with Elite Appliance service and I recommend it to all.

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Company Response

Thank you for taking the time to write to us with your feedback. We truly value the information you have provided. Your responses are vital in helping Elite Appliance to provide an experience that meets the highest standards of excellence.

Jenn in Toronto
Jenn in Toronto
0 reviews Toronto, ON
10/10

Fridge Repair

Great service! Had my fridge repaired by Derick. He was very professional and punctual. He made sure to explain everything to me so that I had a good understanding of the issue, the solution and the process. Communication from point of service to head office was prompt. I received various confirmations via email and text. I never felt left in the dark. Highly recommend. (393131)

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Company Response

Thank you for taking the time to post a review of your experience with Elite Appliance Service!

Jonathan in Brampton
Jonathan in Brampton
0 reviews Brampton, ON
10/10

Timely profesional service

I gave Elite a call for our washing machine. They were very professional on the phone and have a good text based system for confirming appointments. The repair guy came early, which was great for us. He was very professional with his work and kept things tidy. I would highly recommend Elite Appliance!

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Company Response

Thank you for taking the time to write to us with your feedback. We truly value the information you have provided. Your responses are vital in helping Elite Appliance to provide an experience that meets the highest standards of excellence.

wash in Scarborough
wash in Scarborough
0 reviews Toronto, ON
10/10

washing machine#9409218625

i bought a haier washing maching about 1 year ago. water was leaking onto the floor. a rep came and found a small hole in the drain hose. they ordered the new part and arranged for the rep to come and change it. the rep was very respectful and finished the repair quickly and cleanly. i have no problem telling people how happy i am. thank you

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Company Response

Thank you for taking the time to post a review of your experience with Elite Appliance Service! Our Customers are very important to us; our goal is to ensure we provide prompt and professional services to your complete satisfaction. The feedback you have provided means a great deal to us. Thank you.

swills in Brooklin, Ontario CANADA
swills in Brooklin, Ontario CANADA
1 review Whitby, ON
10/10

Fridge Repair

Or expensive fridge that is only just over a year old had one of the control boards fail. Amazing service and fast. Technician was the best. Highly recommend.

WO# 41721978

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Company Response

Thank you very much, we appreciate your feedback. I will be sure to forward this to the tech's manager to see he is recognized for his efforts.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Elite Appliance Service – Toronto

Elite Appliance Service has been serving the GTA for over 18 years. Our Technicians are all Factory trained and certified by all major appliance manufacturers to perform warranty and COD repairs, when choosing an appliance servicer, protect your valuable appliances and ensure the company you hire is authorized and trained by the manufacturer of your appliance. Working closely with appliance manufacturers we have become the Largest independent Servicer in Greater Toronto Area and the Choice of Consumers when it comes to Appliance Repair. We have quickly built an outstanding reputation for our professionalism and honesty. Our mandate has always been the same: to deliver ELITE services at competitive prices, promptly and to our customers complete satisfaction.

Elite Appliance Service is the region's repair specialist. Our skilled technicians can repair all major brands, makes and models and if it's not economically feasible to repair your appliance, we'll tell you straight up.

CATEGORIES
Appliance Repair
PRODUCTS
Washers and dryers Refrigerators and stoves Dishwashers Microwaves
SERVICES
Appliance repair Appliance parts department Appliance repair service area in the GTA
BRANDS
Electrolux Frigidaire GE LG Electronics Samsung VIking Whirlpool Maytag General Electric
WEBSITE
http://www.eliteappliance.ca/en-ca/
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
42
PAYMENT METHOD
Cash, Visa and MasterCard
LICENSES
ODP, G2
MEMBERSHIPS
TSSA, United Servicers Assciation
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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