Reviews

10/10

Mark and Jay were able to schedule an appointment soon after we submitted for the quote online. They were friendly and knowledgeable and explained the process so we knew what to expect. They wore masks and gloves and kept distant when they could, so we were happy with how they handled the COVID procedures. We did have a mix up where the automated site under-quoted us, but Mark was kind enough to honour the quote. We were shown before and after pictures of the work and everything was tidied up before they left. We would definitely recommend their services to family and friends.

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Company Response

Thank you Jenn for such an awesome review. Customer satisfaction is our number one priority at The Duct Cleaning Pro. I totally agree our technicians are well trained to follow covid 19 protocol. We appreciate your business and look forward to doing business again.

All the best~ Mark

10/10

We decided to add a carpet runner to our main staircase and wall-to-wall carpeting to our basement staircase to help our dog get around the house easier. End to end our experience with Carpet Palace was very smooth and easy. We went to the showroom and George showed us some appropriate options for what we were looking for. He was very nice and clearly very knowledgeable. We were able to take home loaner samples to help us decide which carpet to select by seeing what it would look like in the space. Arranging for the installation was quick and easy and Haji did a beautiful job installing. He was polite and cleaned up before heading out. Overall, Carpet Palace made the experience easy from start to finish so we are very happy that we chose them!

1 of 1 people found this review helpful.
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Company Response

Hi Jenn! Thanks for providing so much detail of your experience with us, we appreciate this! So glad the carpet selection, install and service went well from start to finish. Please do let us know if you have any questions about your new carpeting. :)

The Carpet Palace Team

10/10

We are so appreciative of Martino HVAC and our service technician Kyle. Our AC stopped working and it was a stat holiday during a heatwave of +40 degrees Celsius temperatures. Kyle was still able to make it out on the same day. He gave us a time bracket and arrived near the beginning of the bracket with a call to say how far out he was. He checked the vents, furnace, thermostat, electrical panel and AC unit and quickly diagnosed the problem and had it fixed in 15 minutes - the part was on hand. He clearly explained the issue and answered all questions we had. The price was fair and came with a one year warranty on the new part. We are really impressed with the quick and friendly service and price. We definitely recommend this company.

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Company Response

Thank you so much Jenn for your review specifically of our technician Kyle. Our team is comprised of technicians like Kyle that deliver exceptional service. We are glad to hear you were happy with his service and appreciate you recommending us to others. We look forward to working with you again in the future.

10/10

We purchased a new home and after our first bath, we found water dripping through the ceiling to our living room below. We called Mr. Rooter and the agent was very nice - within 1 hour we had an appointment for the next morning. The serviceman George arrived on time and was very friendly. He did a diagnostic check to determine the problem and was very thorough. He provided us a price before proceeding and explained the issue very clearly to us. We felt comfortable and he proceeded with the fix that day. There was an additional problem found which led to costs being added to the overall price, but George thoroughly explained why this occurred and received approval before continuing. He even arranged for a water damage expert to come the same day to check for mould and advise on any additional work that would be required after the plumbing issue was resolved. The water damage expert was professional and friendly and verified that we did not require their assistance because the damage was minimal. It was a big piece of mind to get that confirmation. Overall we were very happy with the service and felt comfortable through the whole process.

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