The Carpet Palace

Carpet & Rug Retailers
3 Adamson S Halton Hills ON L0P 1K0
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Reviews for The Carpet Palace

Average customer rating:
9.8 10 (95 reviews)

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geoffwsilva
geoffwsilva
2 reviews Toronto, ON
10/10

Apartment Flooring Renovation

The Carpet Palace was recommended to me by a friend. I was looking for a flooring company that could completely remove and reinstall new flooring for one of my rental apartments in Toronto.
Bill responded to my inquiry in a timely fashion and answered all my questions and provided very useful ideas and design recommendations. Bill's professionalism was the deciding factor in me awarding his company the contract.
The installation was done exactly on time as promised. The installers were clearly experts in their trade and the end result exceeded all my expectations. Bill personally went out of his way to deliver materials in advance for painting, checked up on the installers during the process and even asked them to fix some things to meet his high quality standards. I have no hesitation in recommending The Carpet Palace for all your flooring needs.

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Company Response

Hello Geoff,

Thank you for taking the time to write this amazing review. The Peninsula Beirut luxury vinyl was a beautiful option for your property--durable & fully waterproof. Also, great idea with the stair runner, it definitely enhanced the look and safety of the space! Thanks again for your support this past year and have a fantastic holiday season!

The Carpet Palace Team

The Leighs
The Leighs
1 review , ON
10/10

Bedroom Carpeting

We had arranged to have the two bedrooms in our condo carpeted by Carpet Palace. Through no fault of the vendor, the date for our install had to be changed. They were very accommodating about this and despite having an earlier job run late, the two installers arrived at our condo ready to do the job at 4 pm on the rescheduled date. They worked without a break until almost 8 pm and did an amazing job. The quality of the carpet and the installation were excellent. This is not the first time we have used Carpet Palace, and will not be the last. Thank you George.

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Company Response

Hi Susan! Firstly, thank you very much for taking the time to leave a review about your experience with us. The Riverdale nylon carpet is an incredible option and we think you'll be really happy with it long-term. Secondly, thank you for being so flexible with the install date when the first one didn't quite work out. Enjoy the new carpet and please do let us know if you've got any questions in the future.

The Carpet Palace Team

Mandy
Mandy
1 review Halton Hills, ON
10/10

Engineered hardwood installation main floor of house

A++++++ don’t go anywhere else for your flooring. Exceptional customer service from Bill made the whole process stress free. The workmanship is outstanding. I love the new stairs and the colour match is amazing. Don’t waste your time shopping around. Choose Carpet Palace. I am a perfectionist and I couldn’t be happier!!! Thank you to your wonderful team for always welcoming me so warmly and for always answering my questions.

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Company Response

Wow, Mandy these before & after photos are unbelievable! This is a huge transformation that left your space looking way larger & warmer. I'm really glad you took that extra little time finding the exact product that you wanted and that we could help you attain the result you expected :) We really hope you enjoy the new flooring for years to come! Thanks for all of the incredible support.

Bill
The Carpet Palace

S. Murray
S. Murray
1 review Acton, ON
10/10

Hardwood installation

As always, Carpet Palace did an amazing job for us. They were always helpful and accommodating throughout the whole process. The gentlemen doing the installation did fabulous work and we are beyond thrilled with our new floors.

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Company Response

Hi there! First of all thank you for taking the time to write a review about the experience you had with us! We're so happy you let us help you with another flooring project, and glad it turned out beautifully.

Thanks again for all of your support

The Carpet Palace Team

Wilma de Boer
Wilma de Boer
1 review Halton Hills, ON
10/10

Bedroom carpet

They replaced my moms carpet in her bedroom in her retirement home. Efficient and quick. Moved and replaced all furniture and even put on her bed skirt and mattress pad back on when putting the bed back together. She was extremely pleased with the work done Looks excellent!!

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Company Response

Hi Wilma! So glad you and your mom are happy with the new carpeting and overall experience you had with us! It was a pleasure working with you both on this. Please let us know if you have any questions at all about the new carpeting :)

Bill
The Carpet Palace

Adam in Georgetown
Adam in Georgetown
1 review Halton Hills, ON
10/10

Overall a superb experience!

We went to Carpet Palace looking for flooring for our basement and den. The store is large with a great selection and hundreds of samples on display. The staff are very friendly. Bill took care of measuring, quoting and coordinating the entire process. He was great to deal with. The installers were very professional, efficient and friendly! Will definitely be going back for my next flooring project. Thank-you Carpet Palace.

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Company Response

This is awesome, thank you so much for taking the time to write this review, Adam! So glad we could help you bring your basement & living room back to life with new luxury vinyl flooring. The Toros Grey was the perfect colour selection. It was fantastic dealing with you, and look forward to seeing you again in the future!

Bill
The Carpet Palace

debnjenna in
debnjenna in
1 review Caledon, ON
10/10

Hardwood floors installed in dining room and three bedrooms

Excellent from beginning to end. Quality product and installation. Staff very professional, helpful and friendly. I highly recommend Carpet Palace.

1 of 1 people found this review helpful.
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Company Response

Thank you very much for the kind words! The new hardwood flooring looks great :) Please let us know if you have any questions in the future regarding maintenance / care of your new floors.

All the best!

The Carpet Palace Team

Diana Vitorino in Concord
Diana Vitorino in Concord
3 reviews Halton Hills, ON
10/10

flooring

excellent work, professional installers delivered as promised, the floor looks great. Price was good and no tax

1 of 1 people found this review helpful.
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Company Response

Hi Diana, it was so nice working with you! Thank you for taking the time to leave us this review and hope you're enjoying your new basement space :)

Bill
The Carpet Palace

Billie Jo Pearson from Mississauga
Billie Jo Pearson from Mississauga
1 review Halton Hills, ON
10/10

Second floor carpet install

From the moment I walked in to the Carpet Palace I knew I would be purchasing my carpet with this company. Bill was eager to help and answered all our questions. The install was delayed due to Covid but I was made aware of the delay well in advance. We were able to reschedule and the install went better than anticipated. The installer and his helper were on time and very professional. There was no wall or baseboard damage. A big plus. We also purchased an area rug which was delivered with the carpet. Bill went out of his to make sure the carpet was delivered and when he was told they forgot the underpad he brought it to our home. That is customer service. I would highly recommend this company a great google find. Tks again

1 of 1 people found this review helpful.
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Company Response

Wow, this is amazing :) Thanks for taking the time to share your experience with us. It's the best feeling to be able to provide a service beyond what our clients expect! The Gorgeous Orchid carpet by Beaulieu Canada was a fantastic option -- so comfy! It really was a pleasure working with you. Please let us know if you have any questions at all in the future.

Bill
The Carpet Palace

mrsjk in Halton Hills
mrsjk in Halton Hills
1 review Halton Hills, ON
10/10

Can’t recommend enough! Complete turn of events!

I had been following The Carpet Palace on social media for quite some time, so when it was time to re-do all the floors in my house - it was my first stop! Well, it was not a great experience. I left vowing never to come back and sent them a quick message on social media to let them know how disappointed I was. Their response to my experience was everything you would want it to be. It was genuine, concerned, empathetic and really wanting to help. Bill is such a nice human and he really turned around the entire experience for me. He offered help and advice on the questions I had in store despite me telling him I would not be purchasing for them. In the end, I ended up purchasing all my flooring from them and will continue to go there for all my flooring needs! The entire experience was something I wouldn’t trade. I’m so happy with my new floors and can’t recommend The Carpet Palace enough to anyone! Don’t hesitate, go in here and trust you are in good hands - you will get excellent quality, exceptional service and gorgeous floors!

1 of 1 people found this review helpful.
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Company Response

Hey Jaya! First of all I want to say thank you sooo much very the very kind words --really appreciate it :) I'm super grateful that you took the time to reach out about your experience and let us help you with your new flooring & carpeting after all. The most important thing for us is that all clients have the necessary information to make an informed decision and we want to be able to offer that whether you decide to purchase from us or not!

Thanks again for working with us on these projects and hope you're enjoying the new place! Congrats again :) Keep in touch!

Bill
The Carpet Palace

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about The Carpet Palace

For over 25 years The Carpet Palace has strived to provide high quality flooring and area rugs at fantastic prices. Our loyal community has allowed us to grow into the company we are today, serving a large portion of the Ontario marketplace including, but not limited to: Georgetown, Brampton, Mississauga, Milton, Acton, Oakville, Burlington and surrounding areas.

We are pleased to announce that with our expansion, we are now able to service areas outside of the Halton/Peel region-- if you get to us, we will get to you! With the best in hardwood, laminate, carpeting, tile & stone, vinyl flooring and area rugs we can help you through all of your flooring projects.

Enjoy your worry-free shopping experience, knowing that we provide the best product and installation warranties in the business. Contact us by phone or email for answers to your questions about how we can help you!

Contact Info:
(905) 873-7955
www.CarpetPalace.ca
1carpetpalace@gmail.com

CATEGORIES
Carpet & Rug Retailers, Floor Laying & Refinishing, and Floor Retailers
PRODUCTS
Hardwood, Laminate, Area Rugs, Runners, Carpet, Tile & Stone, Luxury Vinyl, Floor Cleaners & Accessories
SERVICES
Installation
BRANDS
Beaulieu Canada, Shaw, Tuftex, Dreamweaver, Kraus, Godfrey Hirst, Easy Living, Stanton, Hibernia, Mirage, Vintage, Superior, Bruce, Armstrong, Allure, Silhouette, Fuzion Hardwood, Appalachian, Floors @ Work, NAF, Opus, Kronotex, Quickstyle, Sarana Tile, Ceratec, Olympia, Fab Tiles, Anatolia, Moduleo, Imagine, Revotec, Triumph, TORLYS Smart Floors.
STYLES
Modern, Contemporary, Traditional
SPECIALITIES
Flooring, Carpet & Rugs
WEBSITE
http://www.carpetpalace.ca
YEAR ESTABLISHED
1993
NUMBER OF EMPLOYEES
6
RETURN POLICY
See in store for details.
PAYMENT METHOD
Visa, Mastercard, Interac, Cash, Cheque
MEMBERSHIPS
Chamber of Commerce
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
None
WRITTEN CONTRACT
Yes
WARRANTY TERMS
1 Year Install Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.