Our main and ensuite bathrooms had not been renovated in thirty-six years. The goal was to remove everything down to the bare walls, and to completely upgrade the tiles and fixtures. In the ensuite, we planned to replace the tub with a walk-in shower. As usual, we began our search for a contractor on HomeStars where we were impressed with the reviews for HSG. Unlike some other contractors that we interviewed, HSG provides both design and contracting services. Richard and Jennifer readily understood what we wanted to accomplish, added some great ideas of their own, and provided a competitive proposal for their broader scope of services. We spent most of a Saturday morning at their showroom in reviewing a computer design of the bathrooms, and selecting in detail the products, styles and colours, to be used in the renovation. Jennifer was invaluable in ensuring that the selections blended together coherently to achieve the effect that we wanted.
Richard and his crew were well organized, punctual, courteous, and industrious. At the end of each workday, they cleaned as much as could be reasonably expected. Efforts were made to minimize dust migration from the construction zones with the use of plastic barriers. During the construction period of four weeks, we endured a three-day power failure resulting from the pre-Christmas ice storm. Nevertheless, the crew managed to complete the project in the scheduled time by working during the Christmas/New Year holidays. They were respectful of our privacy as they minimized intrusions.
With their experience, expertise, consistency and innovation, Richard and his team met any challenge that arose during the course of this work. The crew demonstrated impressive craftsmanship, as well as rapid response to any minor glitch or concern that we raised. The project was on budget and schedule. We would certainly recommend HSG to anyone wishing to undertake a quality, stress-free renovation.