Joseph provides exceptional service and care. It was my first time using his service. Always nervous giving my laptop away to someone I don't know. These reviews helped me make my decision, and as others have said, what you read is what you get.
My laptop was extremely slow. It took 10-15 minutes to load. Joseph ran a diagnostic test when I dropped it off and immediately knew what the problem was. He told me my hard drive was on the edge of the cliff and would eventually crash. He offered to replace it with an SSD drive for an affordable price. He also educated me on my options and never tried to upsell me on anything. Took him a day to repair it. Fast and easy. I asked him about upgrading the RAM when I picked it up and I left it there again to upgrade that as well. On my way home he called and the laptop was ready. This was at the end of his day and super kind and generous of him.
Joseph is outstanding at customer service. I've been using computers for over 20 years and he offers the best tech support service I've come across.
Thanks so much for your help and time Joseph, I appreciate it! Thanks to you my laptop now runs like a Ferrari!! :) Looks like I found someone who can take care of any future computer issues I have. Great to have that kind of peace of mind.