I originally had 3 companies submit a quote. Stephan responded quickly and did an on roof inspection. One company took 5 weeks and as many phone calls and when they did show up did an on ground quote! Imperial Roofing completed the work on time as scheduled. Competitive pricing and quality workmanship! This Is a family business started by his father in 1968. In talking to Stephan he shows a great deal of pride in carrying on his father's business. It certainly shows in his work ethic. On the day of the job he and his crew were there at 7:30 am sharp. You could see they enjoyed working together as a team. Stephan explained in detail any questions I had. He even suggested adding extensions to the downspouts so they would discharge into the eavestroughing.
Not only did we get exceptional leather furniture for our living room but we also benefited from Ralph's experience in interior design. He was able to do this from the cell phone video and pictures that he viewed along with the hardwood floor sample that we brought to the store. Ralph was more than willing to come to our home if requested. He took us step by step in building the custom leather sectional and chairs. His colour choices were outstanding! We found him to be trustworthy and dedicated in his efforts to make us confident with our purchase. Delivery was on time as promised. His son Rob and assistant carefully unwrapped and placed the furniture in the living room where we requested. They even took the time to remove the gliders from the bottom of the wooden legs and replace them with the felt padding we had supplied. Obviously Ralph has passed on his customer service skills to his son!