Brad (owner) and Cassandra showed on a Friday morning to our appointment on time and fully respected the current COVID situation.
A bird had migrated in through our soffit. I was able to pinpoint the general location and they were able to discover the actual entry that the birds were using. The birds were not in sight, so the area was protected with wire mesh to prevent re-entry.
Throughout Friday afternoon, I had noticed that there was still scratching noises on the metal soffit. This prompted me to have to call Gates Wildlife Control again on Friday night.
Saturday morning, another associate (unfortunately I have forgotten his name) had arrived to check on my concerns. The black birds were unseen in the darkness of their entry location. So the associate opened up the soffit allowing much more light to enter the darkness, and while he was preparing to install a one-way door on the soffit, the second bird flew out. This call was warrantied under their work satisfaction policy, so I was not charged for them to come out once more.
It has been around 3 weeks since the work was done, and the birds are no longer around. The entry location is over 2 stories tall.
All three employees that I had met were friendly, professional, and keen.
Gates Wildlife Control was also the only company that had provided free in-person quotes. Their "base" over the phone quote was the highest amount, but their actual price is comparative to their competition within my area.