Misleading prices, poor project management, childish owner, but good work
Hi Mark L.,
I’m glad to hear that you were pleased with the work done, however it’s unfortunate that we have yet to have been able to resolve this issue, and that you felt compelled to post reviews across multiple platforms when you have yet to have paid anything towards your invoice. I additionally do not appreciate your characterization of my company and the insinuation that we had a pre-meditated intent to manipulate your price or that we threatened to rip out your hedges. To your first concern, it was you who requested changes to the job layout and size when the foreman arrived onsite, and who had agreed to the revised price; to your second concern, I provided several options in an attempt to resolve the matter, one of which included the option to forego payment and remove the hedge. In re-iterating several options a second time, I stated that failure to make a payment by the invoice due date would indicate to me that you had made the decision to forego paying and that I would come remove the hedges at our convenience. I apologize if this came off in a threatening manner as I certainly did not intend to come off as such, however I believe that's a fair option to present as I feel that failure to pay an agreed upon price for services rendered is effectively theft.
Ultimately, when my foreman arrived onsite, you requested changes which equated to an increase from ~11m to ~15-16m. The revised quote that he provided and that you verbally agreed to was significantly underpriced given the substantial changes, but I nonetheless honoured the verbal agreement made. Following completion of the job, you reneged on the revised price and questioned the professionalism and measuring skills of my foreman – someone with a very strong aptitude, let alone professional certification and nearly a decade of experience in providing site measurements in several different capacities across several different skilled trades. Nonetheless, I offered to you, and the offer remains open, to come on site and conduct the measurements myself using a professional measurement instrument in your presence. I clearly specified that if you were correct about what you estimate the measurements to be, I would honour your original price; if my foreman’s measurements were correct, I would require you to honour the revised price that you had agreed to.
I ultimately never want to leave a customer unhappy, but when you attempt to renege on an already discounted price without giving me an opportunity to confirm your concerns about measurements, I do need to take a firm stance. I additionally do not appreciate you reneging on the agreed upon price, and then attempting to negotiate down and force acceptance of your preferred price on the contingency of a favourable vs. unfavourable online review and/or escalation to various consumer agencies such as the Office of Consumer Affairs.
Again, it’s unfortunate you felt the need to post unfavourable reviews and to threaten legal action; I do hope to come to a fair resolution without necessitating involvement of the courts, but if that’s what you feel you need to do then I will leave it to the courts.
Regards,
Sheldon Best Green
Best Green Hedges