Door Doctor

Garage Doors & Hardware
Ottawa ON K1G 3N4
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89%

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Reviews for Door Doctor

Average customer rating:
9.2 10 (53 reviews)

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Leontina
Leontina
0 reviews Ottawa, ON
0/10

Garage door repair

Called last Saturday to repair garage door that did not open. I was told that it would cost double ($320 + tax) for someone to come out and look at it. Since it was on a weekend, they couldn't give me an free estimate. We informed the call-back person that we thought it was the cables and possibly the spring. The repair person determined that the cables we fine but the spring was broken. He added a temporary clamp to allow the door to open and close. However, he didn't have the replacement
spring. To fix the garage door, Door Doctor informs us we need to pay the labour fee for the upcoming appointment to fix the spring. This labour fee wouldn't have been charged if the spring was available for the emergency call. We were never informed during the phone call on the 30th, or by the repair person, that an additional labour cost would be charged if the necessary parts weren't in the truck. After agreeing to pay the emergency visit fee, why are we now being told we need to pay additional labour charge?

Approximate cost of services:
$370.00
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Devonia01
Devonia01
0 reviews Ottawa, ON
10/10

Best Garage Door Company in Ottawa

Used them for 3 projects for over 20 years. Always good work and fair prices.

Approximate cost of services:
$425.00
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Doug from Ottawa
Doug from Ottawa
7 reviews Ottawa, ON
10/10

Great work, easy interaction

End to end it was a simple and easy transaction and the work done was top quality. Justin arrived right on time and did fantastic work to remove my very old existing door swing out door and replace with a perfectly installed new insulated roll-up garage door. Very happy and would definitely recommend.

Approximate cost of services:
$2,500.00
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Brian Brisson in Mississauga
Brian Brisson in Mississauga
2 reviews Ottawa, ON
10/10

Installation of new garage door

On August 30, 2019, Tyler arrived on-time and installed our new garage door. Prior to installation he explained exactly what he was going to do and answered all our questions to our satisfaction. Great Job Tyler!!!! Thank You very much.

Approximate cost of services:
$0.00
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Private User
Private User
0 reviews Ottawa, ON
10/10

Repair of non-functioning keypad, spring replacement

Jamie was professional, meticulous, and friendly. The work was done very well, and in a timely fashion. The door now opens and closes much more quietly and smoothly than before.

Approximate cost of services:
$760.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

Shoddy work, horrible customer service

The company was called because of the garage door was not opening. Their technician said that the springs were broken on two doors. They changed the springs, but after 3 weeks the doors were jerking when it comes to a stop. Called the company and spoke to David - the person is extremely loud, rude and aggressive. Sent another technician who looked at the door for a minute and walked of saying I do not care. Called another company to fix the problem who noted that the springs used were the wrong size and different lengths. Called Door Doctor again - the woman banged the phone down when customer asked to speak to the owner.

Approximate cost of services:
$575.00
0 of 1 people found this review helpful.
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Jose in Thornhill
Jose in Thornhill
1 review Markham, ON
10/10

Great job

The visit to take measurements for the door was painless and with no pressure.
For the installation date it was -24 and thought they might cancel on my but the installer (Mathieu) came through on time and got it all done throughout the day. Big props to him!

Approximate cost of services:
$1,892.00
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Andrew bassi in Gloucester
Andrew bassi in Gloucester
1 review Ottawa, ON
8/10

Sales personal

Stephanie was a great help from start to finish she made everything so easy and was so positive I would recommend her for any residential home owner thanks so much Stephanie.

Approximate cost of services:
$0.00
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Julie & Rock
Julie & Rock
7 reviews Ottawa, ON
10/10

Aluminium capping of our garage.

Thank you to Peter, Kim & Jackson for your amazing services. Jackson was very professional, friendly and on time. The perfect finished job with quality materials with a friendly budget. We highly recommend them for sure.
Julie & Rock

Approximate cost of services:
$325.00
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Tom in Ottawa
Tom in Ottawa
1 review Ottawa, ON
10/10

GREAT SERVICE !

This is the third time that my business has used the Door Doctor to address issues with our facility. I am so impressed with the quick, efficient and outstanding service that I have received from this company! In a world of poor follow up and returned calls, it is so refreshing to deal with a business that values the basic principal of servicing their clients and ensuring they are completely satisfied!

Thank You Guys,

Approximate cost of services:
$200.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Door Doctor

Door Doctor provides all Types of Residential & Commercial Garage Doors, Electric Operators, Emergency Exit Doors, Fireproof Doors, Sales & Service.
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