Catherine in Mississauga

We hired AHS to complete a concrete pad, move a fence/gate, add a new walkway, and to replace two walkways. We ended up adding new fence posts and river rock as the project went on. The good: Sales rep (Dmytro) arrived on time to quote the project. He was knowledgeable, friendly and very responsive in further communication. They were not the only company we researched (nor the cheapest), but I liked that one company could complete multiple project areas. I like to ask a lot of questions before I hire someone to make sure I understand what I'm getting, and he was very patient. As part of the quote, we were able to use AHS' landscape design services. Kin had some great recommendations that we used in the design. He was very friendly and energetic and knowledgeable about products. The carpenters did an excellent job of the fence and gate work. Our neighbour, who shared that portion of the project was pleased as well. The star of the entire project though was definitely Kirill who oversaw the work on site. Kirill kept us updated on the status of the project, made adjustments when things weren't to his liking (e.g., all the pavers needed replacing as he discovered they were all damaged in transit) and went above and beyond to make sure the project went smoothly. He is an excellent communicator, hard working, detail-oriented, friendly, calm, and patient. The not so good: The crew cut the cable to the irrigation system when working on one side of the house. It turned out not to be a big deal because during the work we chose to move the access point anyway which would have required a new cable. They also cut the cable to the landscape lighting which was discovered after they left since the cut cable was in the landscaping. Texted the project manager (Ron) - no response. Ill need to arrange to have that fixed at my cost, I guess. The end of the project (small walkway with river rock) was completed by a crew new to the site and was rushed, sloppy, and completed without the care I'd come to expect to this point. Regardless of the project cost/homeowner's budget, people expect a company to treat their property with the same level of care that they would have themselves. Within 48 hours we requested an adjustment to the small walkway and Ron declined. Overall, AHS delivered what they said they would but I was disappointed on the level of detail and follow up towards the end of the project.

This is the 2nd job Roof on Homes completed for us. The first one was a minor roof repair above a bay window. This job was a complete replacement of our very steep roof. Danny was excellent to work with. He is an effective communicator and very responsive. Danny came to our home on a few occassions prior to the project starting to help us troubleshoot a room in our home that gets very hot in the summer/cold in the winter. He offered some solutions for us and took the time to explain them. Danny patiently answered my questions prior to the start of the project. The crew showed up on time and worked diligently through hot July weather and a surprise rain shower. They were pleasant and accommodating of our need to get our puppy and a toddler outside during the project. At the end of each work day, Danny sent an update of the day's work and the plan for the next day. When the project was finished, they cleaned up everything. We have received compliments on our new roof. I would recommend Roofs on Homes without hesitation! You won't be disappointed.

Denis was a pleasure to work with. He is polite and friendly. He arrived on time with everything he needed to complete the wall mount of our tv. Before he left, he made sure the area was clean and confirmed that all of our devices were working correctly. The tv looks great! Highly recommend.

We recently completed a main floor renovation with Gala and could not be happier. We contracted Gala to remove a supporting wall, install new flooring throughout, renovate a kitchen and laundry room, install new lighting, refinish the ceilings, and refinish the stairs. Everything looks beautiful! I knew from the moment I met Scott that he was the person for the job. Scott’s calm, patient, thoughtful demeanor throughout the project was much appreciated, especially under the circumstances. We delayed our project for nearly a year due to Covid and Scott was so accommodating until we felt ready to proceed. He helped us navigate through all phases of the project, from the budget, getting the necessary professionals in to assess the scope of work, securing permits, choosing finishes, etc. He was always ready to answer our questions along the way. Scott, along with his crew, Greg, Rosendo, and James, have excellent workmanship and attention to detail. Scott made sure the project moved along with no delays in scheduling or waiting on tradespeople, which we appreciated. He was also very helpful with sourcing materials for the finishes and keeping us on track with our decision making. I would recommend Gala Renovations without hesitation and look forward to working with Gala again on the 2nd floor phase of our home improvements!

I would recommend David without hesitation. He is polite, friendly, and follows Covid protocols. He arrived on time with all the equipment he needed. He cleaned a dark grey sofa and chair. A few hours later, after some drying time, it looked like a stain remained. I contacted David to inquire about it and he came back again that same day, no questions asked. Though it was not noticeable the first time, he explained that the stain had likely been pulled up through the fabric. He thoroughly retreated the area at no extra charge and the stain came out. I would highly recommend him and would definitely use his services again.

John and his crew removed our existing, weed infested lawn, installed an irrigation system (2 zones), laid new sod, and installed landscape lighting. They showed up early in the morning and put in a very full day to complete the work. We are very happy with the final result! Everything looks great and it has made a noticeable improvement to our curb appeal. John returned the next day to confirm we knew how to work the timers and to make sure everything was working well. I had to reach out to him again a couple of days later with a question and he came by again to provide assistance. Great service! John is very pleasant and easy to deal with. Would definitely recommend!

I considered this project for over a year. After meeting with 4 or 5 contractors over this time, I had it narrowed down to two. I decided to go with Canada's Gardenland because Ayrat made time for me every time I asked him to revise the quote as I changed the scope of work. He came to discuss the project on at least 4 separate occasions prior to being hired. He was always accommodating and polite and answered all my questions. I knew his quotes were competitive and I felt like he had earned the business. He did not disappoint! He and his crew arrived when they said they would, they worked hard each day on the site, and Ayrat kept us in the loop the whole time. He patiently answered my questions and helped me make decisions. The project came in on time and budget. We are absolutely thrilled with the final result! Ayrat's attention to detail and his work ethic helped make the project exceed our expectations. Highly, highly recommend! Thank you, Ayrat!

We hired Rileys Tree Services to address an overgrown hedge in our backyard. He gave us a very competitive quote. Mark and his wife are pleasant and friendly. They arrived when they said they would and completed the work within a couple of days. Other than the improvement to the hedge, you would never know they had been here. They cleaned up everything. I was very happy with the work they did and will definitely be hiring them for regular maintenance!

We hired Wow One Day painting to paint a hallway ceiling and stairwell. They arrived on time and did an excellent job from start to finish, including prep and clean up. Months later when we removed a ceiling fan, we noticed that they had missed a spot because of the fan blades (an honest mistake). They came back to fix the issue shortly after I called. I would definitely use their services again.

We hired Sweet Pool Restoration in March 2017. The job was approximately $2,000 tile fix for the top tiled area just under the coping of our inground pool. Robert removed and bagged our safety cover and emptied the pool. His crew chipped all the broken mortar under the coping, replacing it with caulking instead to provide flexibility during the seasons as we discussed. Robert was initially friendly during the sales process. We agreed to the price and he and his team completed the job. We paid in full upon completion. Then we started to see all sorts of damage that wasn’t apparent at first. Careless damage to the pool itself: Robert’s team screwed wooden scaffolding directly into the concrete marbelite pool siding. The after result was additional cracking and screw holes that were very visible after the pool was filled with water. Robert said that he told us his team would use scaffolding. True. But he did not make it clear he would screw wooden board scaffolding directly into the marbelite side and that this would cause permanent damage. Messy job site: using our pool scrubber to sweep up the mortar/tiling debris, leaving his materials on our front lawn for days. Damage to our brand new $3k pool safety cover: Robert’s team removed and bagged the cover in the spring to do the work. The cover was stored in our house as advised by the company we purchased it from. When we took the pool cover out in the fall, we noticed a series of noticeable burn marks as though someone had place a hot tool (or cigarette) on top of it once it was rolled up. We can get it patched for ~$300, but now it will have noticeable patch marks. Robert claims over email that, despite not having seen the damage himself, he is sure it is mice that caused this despite no evidence of chewing or mouse droppings and the edge of the holes clearly indicate contact with a hot item (see photos). This is careless and disappointing and yet consistent with the rest of the job management. We told Robert of the damage to the cover and the estimated cost to fix it. Robert quickly became: defensive, belligerent, mocking, and denied any involvement. Not once did he offer to view the damage to discuss it professionally in person. All contact took place over email since he did not return our phone calls. We do not recommend.

I called John after some minor plumbing issues began to pile up (slow drains, leaky faucets, broken humidifier valve). On the morning that John was scheduled to come, the kitchen faucet also decided to spring a leak! John arrived at the scheduled time, and even texted 30 minutes prior to arriving to keep me in the loop. John worked diligently to resolve all the plumbing issues. He took the time to talk to me about each issue before he started the work. He presented options, made recommendations, and patiently answered all of my questions. In the end, one drain needed to be cleared, 3 faucets needed replacing, and the solenoid valve on my humidifier was replaced. While he was here, John noticed a couple of minor issues in other areas that he fixed up at no charge. He kept each area tidy and cleaned up well when he was finished. Before he left, he walked me through everything he did and taught me how to better maintain my drains. I would definitely hire him again and recommend him to others. Thanks John!

Pool Man Group was recommended to us by a friend. We moved into a house with a pool last year and being new to pools, had many questions. Clark and his employees were always very helpful at pool opening and closing and when we called to ask questions or have them out for pool service. After some advice from a large pool company and chain, I asked Pool Man Group to test the water again. Turns out the advice I was given by the large company was bad advice that almost caused a huge problem with the pool. I never once felt like Clark was trying to up-sell us. He was always upfront and honest and we will definitely be using them again this year for pool service and products.

Tom came and inspected a home for us about a year ago (this review is long overdue!). We were so happy we hired him to do the inspection. He arrived on time for the inspection and ready to go. He walked us through the entire house and pointed out potential issues and things we should consider addressing. The thermal imaging camera was fantastic! Tom answered our many questions and we felt we had a good understanding of what buying this house would mean. We received a very detailed written report shortly after the inspection. I would highly recommend this company.

The electricity to our second floor kept cutting out and we could not flip the breaker. The company I usually deal with did not get back to me so I left messages with about 4 other highly reviewed HomeStars companies to come and take a look. Arnoldo was the first (and only) person to call me back. He came by our house and took a look. He did a thorough examination of all the switches and lighting on the second floor and the electrical panel. He replaced the breaker and explained where the problem was and what we could do to correct it. He was so patient with our many questions! The next day, we had a problem with 2 plugs on the second floor. He came back that evening and fixed the problem at no extra charge. I appreciated his professionalism, thoroughness and willingness to come back so quickly. We will definitely call him again. Thanks Arnoldo!

Alec and his crew built us an Azek deck, pressure treated fence and cedar pergola. We are thrilled with the results! Alec and his crew showed up a day early and Alec took the time to review the project again and go over last minute details before starting. His crew was polite and friendly. They worked very quickly and the entire project was completed in 5 days. Over the course of the project, Alec was available for consultation and was very accomodating with any changes we wanted to make. Upon completion, his crew cleaned up everything. Alec returned to the site a few days after completion, as promised, to put some minor finishing touches on the deck. We couldn't be happier with how everything turned out - it looks beautiful! Thank you Master Deok!

We recently purchased a hot tub from Gib San and have been very impressed with the service we have received. Jeff and Molly have been fantastic. They were very patient while we were selecting a tub, answering our many questions with no pressure. They even allowed us to have a wet test with the kids. The installation guys were terrific also. Since the installation, Jeff and Molly have continued to make themselves available to support us and give us advice. We are so happy we went with Gib San!

I hired this company to clean before we moved into our new home. It was in poor condition when we bought it and needed a good cleaning. While very friendly, this company did not do a through job at all. Carolina claimed to have cleaned all the walls in our house in preparation for painting. I doubt very much she did as much as she said. There were streaks of water down the walls and when I checked to see if they had been cleaned, I was able to take off a lot of dirt myself. She claimed to have vacuumed and moped our basement floor. When I returned home, I was able to sweep a lot of dirt and debris from the floor. There was no way she had even been down there. I was very, very disappointed with this company and would advise people to steer clear. She is not thorough at all.

We ordered a granite counter through Ikea, which was installed by Rock with Us. So far, we have not been entirely happy with their workmanship. The person who measured for the counter was very helpful, friendly and knowledgeable. The turn around between choosing the granite, having the kitchen measured, and having the counter installed was fast. HOwever, the installers did not do a very good job. They banged in our drywall, the counter was not installed properly and actually rocked if you leaned on one corner. When they came back to fix it, they did not level the counter properly. They are coming back again to fix it. I have to say though, that they respond well to our complaints and send someone quickly to address our concerns. I just wish they would get it right when they are here.